Motability Scheme at Group 1 Kia Coulsdon
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Gateway Business Park
Coulsdon CR5 2AR
GB
Phone Number
Call Group 1 Kia Coulsdon on 020 8645 0111
020 8645 0111
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:30 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Rockel Gooden
- Stewart Bannister
- Billy Davis
- Cameron Archer
- Zeeshan Khan
- Oliver King
- Pavlin Georgiev
- Tiffany Hands
- Aaron Ryan
We recommend calling and booking an appointment before visiting.
Service centre details 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 08:00 - 17:00Closed Today Toggle Hours
Service centre details
07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 08:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- Tim Haines
- Phil Smith
- Matt Hayzer
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Group 1 Kia Coulsdon
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Group 1 Kia Coulsdon
Group 1 Kia Coulsdon are committed to supporting the Motability Scheme, and have a team of dedicated Motability Scheme Specialists to help meet your unique motoring needs. We welcome new and existing Motability customers to explore the full range of Kia models available on the Motability Scheme. When you visit us, we’ll talk to you about your needs and any specific requirements and make sure the vehicle you choose is right for you. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. You can visit our showroom or book a virtual appointment online. We look forward to welcoming you to Group 1 Kia Coulsdon.
Group 1 Kia Coulsdon can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Group 1 Kia Coulsdon on 02086450111 to make an appointment with our Motability Scheme specialist.
Reviews at Group 1 Kia Coulsdon
- Rating 5.0Jan 26, 2026Easy, straightforward handover
- Rating 5.0Jan 26, 2026Aaron understood our needs & explained the pros and cons of different vehicles.We were given plenty of time and not rushed.Response from Group 1 Kia CoulsdonJan 26, 2026Dear Claire,
Thank you so much for taking the time to share your positive experience with us at Group 1 Kia Coulsdon. We are thrilled to hear that Aaron was able to assist you effectively by understanding your needs and providing clear explanations of the different vehicles. It's great to know that you felt comfortable and unhurried during your visit. Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Kind Regards
The Group 1 Kia Coulsdon Team - Rating 5.0Jan 23, 2026ExcellentResponse from Group 1 Kia CoulsdonJan 26, 2026Hello Mark,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with us at Group 1 Kia Coulsdon. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Kind Regards
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Jan 22, 2026GreatResponse from Group 1 Kia CoulsdonJan 22, 2026Hello Kyna,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us at Group 1 Kia Coulsdon. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Group 1 Kia Coulsdon Team - Rating 1.0Jan 22, 2026Customer service is very poor.Response from Group 1 Kia CoulsdonJan 22, 2026Dear Sasha P.,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and that our customer service did not meet your expectations. Providing excellent service is a top priority for us, and we regret that we fell short in your case.
We would appreciate the opportunity to learn more about your experience so we can address the issues and improve our service. Please feel free to reach out to us directly at your convenience.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Kind regards,
Group 1 Kia Coulsdon Team - Rating 5.0Jan 21, 2026Very friendly staff, helpful answered all our questions.Response from Group 1 Kia CoulsdonJan 21, 2026Hello Barry,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be friendly and helpful, and that all your questions were answered. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Kia Coulsdon.
Best regards,
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Jan 16, 2026Great service and very informative and helpful staffResponse from Group 1 Kia CoulsdonJan 16, 2026Hello Michael,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our service and found our staff to be informative and helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.
Kind Regards
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Jan 16, 2026Great workResponse from Group 1 Kia CoulsdonJan 16, 2026Hello Simyra,
Thank you so much for your wonderful review and for giving us a perfect 5-star rating! We are thrilled to hear that you had a great experience with us at Group 1 Kia Coulsdon. Your feedback is incredibly valuable and motivates our team to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Kind Regards
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Jan 14, 2026Amazing service from start to collection. So friendly and helpful . Would give more stars if I couldResponse from Group 1 Kia CoulsdonJan 14, 2026Hello Jude,
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us from start to collection. Our team takes great pride in being friendly and helpful, and your kind words mean a lot to us. It's fantastic to know that you would give us more stars if you could!
If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.
Best regards,
Group 1 Kia Coulsdon Team - Rating 5.0Jan 13, 2026Billy was very professional, informative, answered all questions and saw me in a timely mannerResponse from Group 1 Kia CoulsdonJan 13, 2026Dear Cassandra,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Billy was able to provide you with professional and informative service, and that all your questions were answered promptly. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at Group 1 Kia Coulsdon.
We strive to offer the best service possible, and your kind words are a great encouragement to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your wonderful review.
Best regards,
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Jan 12, 2026Very easy and straightforward. Customer service was outstanding and very helpfulResponse from Group 1 Kia CoulsdonJan 12, 2026Hello Sasha,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found the process easy and straightforward, and that our customer service team was able to assist you effectively. Your feedback is incredibly valuable to us, and it motivates our team to continue providing outstanding service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.
Kind Regards
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Jan 12, 2026Ask for Aaron and make sure you see him because the way he treated me and my family in helping us get our new Kia and the time and effort he put into making sure we had time to understand the car, the practicality of everything and costs and then making sure I got to drive one of the models I wanted all in the same day was second to none! Amazing man and amazing customer service!Response from Group 1 Kia CoulsdonJan 12, 2026Dear Thomas,
Thank you so much for taking the time to share your wonderful experience with us at Group 1 Kia Coulsdon. We are thrilled to hear that Aaron provided you and your family with exceptional service and made the process of getting your new Kia both informative and enjoyable. It's fantastic to know that he was able to assist you with understanding the car and its costs, as well as arranging a test drive on the same day.
Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Aaron. We are committed to delivering outstanding customer service, and feedback like yours is incredibly motivating for our team.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Group 1 Kia Coulsdon Team - Rating 3.0Jan 9, 2026I'm sick and tired of using this service. You're winding me up. Every time I take my car to get serviced, something is wrong. Every time I reach out to motorbility, or to kia, something is wrong. This is unacceptable support for disabled people. How can you call this support where my car is messed the heck up?
Thank you for providing contact details. I will reach out to you and adjust my review accordingly at that time.Response from Group 1 Kia CoulsdonJan 9, 2026Dear Nasya,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the repeated issues you've experienced with our service. Your experience does not reflect the high standards we strive to maintain, especially in providing reliable support to our customers.
We understand how important it is for your vehicle to be in perfect working condition, and I apologise for any inconvenience caused. Please know that we take your concerns seriously and are committed to resolving these issues promptly.
I would appreciate the opportunity to discuss this matter further and find a solution that meets your needs. Please feel free to contact me directly at tellusmore@group1auto.co.uk at your earliest convenience.
Thank you for bringing this to our attention, and I hope we can restore your confidence in our services.
Sincerely,
Group 1 Kia Coulsdon Team - Rating 5.0Jan 7, 2026Collected my Motability car today and the whole experience was brilliant from start to finish. The staff were incredibly helpful, friendly, and patient, taking the time to explain everything clearly and making sure I felt completely comfortable before driving away.
Nothing felt rushed and any questions I had were answered with genuine care and professionalism. The handover process was smooth and stress-free, which made a big difference.
Really positive experience overall – excellent customer service and I couldn’t fault them. Thank you for making what can be a daunting process feel so easy and pleasant.Response from Group 1 Kia CoulsdonJan 8, 2026Dear Stephanie,
Thank you so much for taking the time to share your wonderful experience with us at Group 1 Kia Coulsdon. We are thrilled to hear that your Motability car collection went smoothly and that our team was able to provide you with the helpful, friendly, and patient service you deserve.
It's fantastic to know that you felt comfortable and well-informed throughout the process. We strive to make every handover as smooth and stress-free as possible, and your feedback reassures us that we are on the right track.
Your kind words about our customer service mean a lot to us, and we are grateful for your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing us for your Motability needs. We wish you many happy and safe journeys in your new car!
Best regards,
The Group 1 Kia Coulsdon Team - Rating 5.0Jan 5, 2026The sales guy was fantastic, very helpful.
Everyone on the branch seemed happy and also helped with any questions.Response from Group 1 Kia CoulsdonJan 5, 2026Hello Daniel,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our sales team fantastic and helpful. It's great to know that everyone at our branch contributed to making your visit a positive one. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again!
Kind Regards,
The Group 1 Kia Coulsdon Team - Rating 5.0Dec 29, 2025Very good service and efficientResponse from Group 1 Kia CoulsdonDec 30, 2025Hello Reggie,
Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you found our service to be very good and efficient. At Group 1 Kia Coulsdon, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Dec 23, 2025Kia Coulsdon, Cameron was so lovely. Always happy to help and very polite.Response from Group 1 Kia CoulsdonDec 23, 2025Dear Lisa,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience at Kia Coulsdon and that Cameron was able to assist you with such kindness and professionalism. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Dec 19, 2025First class service from a first class dealership excellence all the wayResponse from Group 1 Kia CoulsdonDec 19, 2025Hello Steven,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a first-class experience with us at Group 1 Kia Coulsdon. Providing excellent service is our top priority, and your feedback truly means a lot to our team.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Dec 18, 2025The whole experience was so easy and Kia at coulsdon were outstanding from start to finish. Made us feel really comfortable and showed us the car and what I needed to know.Response from Group 1 Kia CoulsdonDec 18, 2025Hello Ethan,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the process easy and that our team at Kia Coulsdon made you feel comfortable throughout your visit. It's wonderful to know that we could provide you with all the information you needed about the car. Your feedback is greatly appreciated and will be shared with the team. We look forward to assisting you again in the future!
Best regards,
The Motability Scheme Team at Group 1 Kia Coulsdon - Rating 5.0Dec 15, 2025Excellent serviceResponse from Group 1 Kia CoulsdonDec 15, 2025Dear Simeon,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Group 1 Kia Coulsdon. Our team is dedicated to providing the best experience possible, and your feedback is a great testament to their hard work.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Group 1 Kia Coulsdon
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found the handover process easy and straightforward. Providing a seamless experience for our customers is a top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Kind Regards
The Motability Scheme Team at Group 1 Kia Coulsdon