Motability Scheme at Group 1 Kia Coulsdon

4.7
Rating 4.7
(108 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00

Contact information

Address
Gateway Business Park
Coulsdon CR5 2AR
GB
Phone Number
Call Group 1 Kia Coulsdon on 020 8645 0111
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Phil Smith
  • Rockel Gooden
  • Stewart Bannister
  • Billy Davis
  • Cameron Archer
  • Zeeshan Khan
  • Brendan Monk
  • Oliver King
  • Pavlin Georgiev
  • Mica Lewis-Purkis
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Adrian Worship
  • Joe Terry
  • Matt Hayzer
  • John Faraday
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Kia Coulsdon

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Kia Coulsdon

Group 1 Kia Coulsdon are committed to supporting the Motability Scheme, and have a team of dedicated Motability Scheme Specialists to help meet your unique motoring needs. We welcome new and existing Motability customers to explore the full range of Kia models available on the Motability Scheme. When you visit us, we’ll talk to you about your needs and any specific requirements and make sure the vehicle you choose is right for you. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. You can visit our showroom or book a virtual appointment online. We look forward to welcoming you to Group 1 Kia Coulsdon.

Group 1 Kia Coulsdon can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Kia Coulsdon on 02086450111 to make an appointment with our Motability Scheme specialist.

Reviews at Group 1 Kia Coulsdon

  • Rating 5.0
    done on time excellent service and polite staff
  • Rating 5.0
    Friendly staff and understood exactly my needs
  • Rating 5.0
    Great easy service
  • Rating 5.0
    Staff was very satisfied
  • Rating 5.0
    They were fantastic
  • Rating 5.0
    Staff was really nice and was very quick I am really please with my kia thank you
  • Rating 5.0
    If I'm honest, I was not looking forward to the Showroom experience; the pushy salesman character that has an agenda trying to strong-arm me into committing to something I do not really want.

    In the past this has left me so confused and flustered that I have left with nothing and feeling more frustrated than anything else.

    However, I was pleasantly surprised by Coulsdon's Dealership Kia with Mr Archer's complete antithesis of this stereotype!
    A breath if fresh air, with the right combination of professional, informative and friendly persona at all times made me feel able to be comfortable enough to be myself, Which in turn allowed me to choose what I really wanted!

    Taking time to listen and paying attention to detail, I believe he understood what it was I was looking for and then set about explaining my options and with great patience, explained many, many times, answers to my questions.

    The Mobility Scheme is amazing in that I literally had to do nothing except check my details and sign (as they have everything set up already) really, that simple!

    Whilst out for a test drive, I felt completely at ease, again, no pressure and on our return back to the showroom, at no point did I feel any pressure to commit - for this I was most grateful!

    I honestly cannot believe how easy the Mobility Scheme system works - reading and applying at home takes all the long paperwork out of the experience in the dealership, making it so much more enjoyable!

    I have now successfully ordered the right car and very, very happy with my choice!

    I can happily say I enjoyed my experience and would thoroughly recommend it to anyone!

    A very happy customer!!! 😊

  • Rating 5.0
    Easiest thing I’ve ever had to do. Friendly staff
  • Rating 5.0
    I was very impressed with the salesman Billy and how quickly he had ordered my new car however I was not told how long I’d have to wait for the car to arrive
  • Rating 5.0
    It was very easy and I was kept informed every 4 weeks and Stuart bannister was great
  • Rating 5.0
    Excellent thanks
  • Rating 5.0
    Just a stellar service, explained everything and was extremely patient and polite
  • Rating 5.0
    The experience was 1st class and the deale4ship was so helpful
    Response from Group 1 Kia Coulsdon
    Thank you Kim for your valued feedback. We are so pleased to hear that you had a 5* experience with us!
  • Rating 5.0
    Salesman was helpful and very friendly answered all my questions and gave me all the information I needed. Would definitely recommend
    Response from Group 1 Kia Coulsdon
    Thank you Reece for your valued feedback and recommendation. We are delighted to hear that you had a 5* experience with us and look forward to welcoming you back again!
  • Rating 5.0
    Billy was amazing, very friendly and funny.
    Response from Group 1 Kia Coulsdon
    Thank you Kyron for your kind feedback, it is great to hear that you had a 5* experience with us!
  • Rating 2.0
    I wasn't happy at all and I'm even more in happy now filling in this form as I spent 25 minutes explaining all the issues and when I summited it said opps we had a problem with summitng please try again later.

    I booked a loan car a month in advance and they said it was all confirmed on the 8 April they confirmed a loan kis seed GT line for my use ..
    9th April took car to dealership 8.45am arrived 09.10am asked about the loan car when handing keys over informed no car was booked who did I book it with as they didn't do it right however if I can wait they will do the service for me while I wait ai it will be 1hr 30 mins to get it gone cleaned and back to me ... I had very little option other than to go ahead as I couldn't come back later ( I missed a hospital appointment at 10.30 which I called to reschedule for end of may (6 weeks later)
    I called the booking center to see what happened and they said it was booked and ready to go and will send an email to the technician to confirm.
    Any way no joy .

    The car had a problem with a health check report broken engine mount had broken and stayed in the car and they don't know how this happened as it was still on the car and they don't have any in stock and will be ordered but don't know how long it will be as not readily available to order
    Response from Group 1 Kia Coulsdon
    Good afternoon Nazarally, thank you for valued feedback. We are disappointed to learn of your experience and would like to opportunity to discuss this in more detail. Please could you send your preferred contact details to marketingkia@group1auto.co.uk and a member of our team will be in touch to assist. Kind Regards.
  • Rating 5.0
    Excellent service. Mr Khan was very friendly and knowledgeable in all aspects.
    Response from Group 1 Kia Coulsdon
    Thank you Alison for your 5* review. We are so pleased to hear that you had such a great experience with us!
  • Rating 5.0
    Excellent
  • Rating 5.0
    Excellent service throughout the entire process handled expertly by Mr Phil Smith!
  • Rating 5.0
    Very good. Most helpful motability person who took time to understand what we needed. He then talked us through the process of obtaining a car. Couldn't have had a better experience

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