Motability Scheme at Group 1 Kia Coulsdon

4.7
Rating 4.7
(201 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
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Contact information

Address
Gateway Business Park
Coulsdon CR5 2AR
GB
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Phone Number
Call Group 1 Kia Coulsdon on 020 8645 0111
020 8645 0111
020 8645 0111
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Rockel Gooden
  • Stewart Bannister
  • Billy Davis
  • Cameron Archer
  • Zeeshan Khan
  • Oliver King
  • Pavlin Georgiev
  • Tiffany Hands
  • Aaron Ryan
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Tim Haines
  • Phil Smith
  • Matt Hayzer
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Kia Coulsdon

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Kia Coulsdon

Motability Scheme at Group 1 Kia Coulsdon

Group 1 Kia Coulsdon are committed to supporting the Motability Scheme, and have a team of dedicated Motability Scheme Specialists to help meet your unique motoring needs. We welcome new and existing Motability customers to explore the full range of Kia models available on the Motability Scheme. When you visit us, we’ll talk to you about your needs and any specific requirements and make sure the vehicle you choose is right for you. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. You can visit our showroom or book a virtual appointment online. We look forward to welcoming you to Group 1 Kia Coulsdon.

Group 1 Kia Coulsdon can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Kia Coulsdon on 02086450111 to make an appointment with our Motability Scheme specialist.

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Reviews at Group 1 Kia Coulsdon

  • Rating 5.0
    Very good service and efficient
    Response from Group 1 Kia Coulsdon
    Hello Reggie,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you found our service to be very good and efficient. At Group 1 Kia Coulsdon, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Kia Coulsdon, Cameron was so lovely. Always happy to help and very polite.
    Response from Group 1 Kia Coulsdon
    Dear Lisa,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience at Kia Coulsdon and that Cameron was able to assist you with such kindness and professionalism. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    First class service from a first class dealership excellence all the way
    Response from Group 1 Kia Coulsdon
    Hello Steven,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a first-class experience with us at Group 1 Kia Coulsdon. Providing excellent service is our top priority, and your feedback truly means a lot to our team.

    If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    The whole experience was so easy and Kia at coulsdon were outstanding from start to finish. Made us feel really comfortable and showed us the car and what I needed to know.
    Response from Group 1 Kia Coulsdon
    Hello Ethan,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the process easy and that our team at Kia Coulsdon made you feel comfortable throughout your visit. It's wonderful to know that we could provide you with all the information you needed about the car. Your feedback is greatly appreciated and will be shared with the team. We look forward to assisting you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Excellent service
    Response from Group 1 Kia Coulsdon
    Dear Simeon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Group 1 Kia Coulsdon. Our team is dedicated to providing the best experience possible, and your feedback is a great testament to their hard work.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Group 1 Kia Coulsdon
  • Rating 5.0
    Professional
    Response from Group 1 Kia Coulsdon
    Dear Harvey,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service professional and that you had a positive experience with us at Group 1 Kia Coulsdon. Your feedback is incredibly important to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Group 1 Kia Coulsdon
  • Rating 5.0
    Great service an support from ordering the car to picking my new car up.
    As a woman ordering an picking up the car alone ,I felt very comfortable an at ease.
    I am very happy with the whole service
    Response from Group 1 Kia Coulsdon
    Hello Hayley,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience from ordering your car to picking it up. Your satisfaction is our top priority, and it's fantastic to know that you are very happy with our service and support.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Great customer service
    Response from Group 1 Kia Coulsdon
    Hello Delia,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at Group 1 Kia Coulsdon. Providing exceptional service is our top priority, and it’s always rewarding to know that our efforts are appreciated.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Very professional and helpful
    Response from Group 1 Kia Coulsdon
    Hello Reggie,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team to be professional and helpful. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Excellent friendly
    Response from Group 1 Kia Coulsdon
    Hello Ricky,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and friendly. At Group 1 Kia Coulsdon, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Kia Coulsdon Team
  • Rating 1.0
    Was called to collect my car as it was ready . Was there for 20mins for him to ask me if i wanted it cleaned . I said yes . I wait 45 mins extra for him to drop my car at the front of KIA for it to be untouched .. how dissapointing
    Response from Group 1 Kia Coulsdon
    Dear Robyn,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Group 1 Kia Coulsdon. It is disappointing to learn that your visit did not meet your expectations, and I apologize for the inconvenience caused by the delay and the oversight regarding your car cleaning.

    We strive to provide efficient and high-quality service to all our customers, and it is clear that we fell short in this instance. Your feedback is invaluable, and we will be reviewing our processes to ensure that such issues do not occur in the future.

    Please feel free to reach out to us directly at tellusmore@group1auto.co.uk so we can assist you further, with your full name, contact details, and any reference numbers so we can review the situation with the senior management team and work toward a resolution.

    Kind regards,

    Group 1 Kia Coulsdon Team
  • Rating 5.0
    If you know what you want then it’s easy to do.
    Response from Group 1 Kia Coulsdon
    Hello Hugo,

    Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your experience with us was straightforward and met your expectations. At Group 1 Kia Coulsdon, we strive to make the process as seamless as possible for our customers. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    With lots of advice all the things we wanted we decided on one of the vehicles which fitted our requirements fantastic service as always
    Response from Group 1 Kia Coulsdon
    Dear Steven,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received fantastic service and that our team was able to help you find a vehicle that perfectly fits your requirements. Providing helpful advice and ensuring our customers have a great experience is always our top priority.

    We truly appreciate your kind words and your continued trust in the Motability Scheme at Group 1 Kia Coulsdon. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind Regards,

    Group 1 Kia Coulsdon Team
  • Rating 5.0
    Very busy but quiet plesant
    Response from Group 1 Kia Coulsdon
    Hello Jason,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a pleasant experience at Group 1 Kia Coulsdon, even during busy times. Your feedback is greatly appreciated and helps us continue to provide excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Kind Regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 3.0
    No to bad
    Response from Group 1 Kia Coulsdon
    Dear Ondon,

    Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. At Group 1 Kia Coulsdon, we strive to provide the best service possible, and your input is invaluable in helping us improve.

    We would appreciate the opportunity to learn more about your experience and how we can make things right. Please feel free to reach out to us directly at your convenience.

    Thank you again for your feedback, and we hope to have the chance to serve you better in the future.

    Kind Regards
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Amazing customer service, amazing showroom, all in all VERY VERY happy
    Response from Group 1 Kia Coulsdon
    Hello Reanne,

    Thank you so much for your wonderful feedback! We are thrilled to hear that you had an amazing experience with our customer service and showroom at Group 1 Kia Coulsdon. Your satisfaction is our top priority, and it’s fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Kind Regards
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Friendly and respectful
    Response from Group 1 Kia Coulsdon
    Hello Philip,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service friendly and respectful. At Group 1 Kia Coulsdon, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Kia Coulsdon Team
  • Rating 5.0
    Words cannot explain the excellent customer service Pav gave to me one of a kind
    Response from Group 1 Kia Coulsdon
    Dear Nathaniel,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Pav provided you with excellent customer service. Your kind words and perfect rating mean a lot to us and serve as a great motivation for our team to continue delivering exceptional service.

    At Group 1 Kia Coulsdon, we strive to ensure that every customer feels valued and supported, and it's wonderful to know that Pav made your experience a memorable one. If there's anything else we can do for you, please don't hesitate to reach out.

    We look forward to serving you again in the future.

    Best regards,

    Group 1 Kia Coulsdon Team
  • Rating 5.0
    Perfect customer service and hospitality
    Response from Group 1 Kia Coulsdon
    Hello Nathaniel,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a perfect experience with our customer service and hospitality at Group 1 Kia Coulsdon. Our team is dedicated to providing the best service possible, and your feedback is a great testament to their hard work.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Group 1 Kia Coulsdon Team
  • Rating 5.0
    I definatly had an excellent experience at the Kia Dealership the Motobility sales person Billy was so helpful asking about my disability and which car he felt would suit me best would definatly recommend this Dealership excellent service.
    Response from Group 1 Kia Coulsdon
    Hello Elizabeth,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had an excellent visit to our Kia Dealership and that Billy was able to assist you so effectively. It's wonderful to know that he could help find the right car for your needs. Your recommendation means a lot to us, and we're delighted that you received the excellent service we strive to provide. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Best regards,
    The Motability Team at Group 1 Kia Coulsdon

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