Motability Scheme at Group 1 Kia Coulsdon

4.7
Rating 4.7
(194 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
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Contact information

Address
Gateway Business Park
Coulsdon CR5 2AR
GB
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Phone Number
Call Group 1 Kia Coulsdon on 020 8645 0111
020 8645 0111
020 8645 0111
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Rockel Gooden
  • Stewart Bannister
  • Billy Davis
  • Cameron Archer
  • Zeeshan Khan
  • Oliver King
  • Pavlin Georgiev
  • Tiffany Hands
  • Aaron Ryan
  • Jacob Burton
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Tim Haines
  • Phil Smith
  • Matt Hayzer
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Kia Coulsdon

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Kia Coulsdon

Motability Scheme at Group 1 Kia Coulsdon

Group 1 Kia Coulsdon are committed to supporting the Motability Scheme, and have a team of dedicated Motability Scheme Specialists to help meet your unique motoring needs. We welcome new and existing Motability customers to explore the full range of Kia models available on the Motability Scheme. When you visit us, we’ll talk to you about your needs and any specific requirements and make sure the vehicle you choose is right for you. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. You can visit our showroom or book a virtual appointment online. We look forward to welcoming you to Group 1 Kia Coulsdon.

Group 1 Kia Coulsdon can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Kia Coulsdon on 02086450111 to make an appointment with our Motability Scheme specialist.

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Reviews at Group 1 Kia Coulsdon

  • Rating 5.0
    Great customer service
    Response from Group 1 Kia Coulsdon
    Hello Delia,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at Group 1 Kia Coulsdon. Providing exceptional service is our top priority, and it’s always rewarding to know that our efforts are appreciated.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Very professional and helpful
    Response from Group 1 Kia Coulsdon
    Hello Reggie,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team to be professional and helpful. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Excellent friendly
    Response from Group 1 Kia Coulsdon
    Hello Ricky,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and friendly. At Group 1 Kia Coulsdon, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Kia Coulsdon Team
  • Rating 1.0
    Was called to collect my car as it was ready . Was there for 20mins for him to ask me if i wanted it cleaned . I said yes . I wait 45 mins extra for him to drop my car at the front of KIA for it to be untouched .. how dissapointing
    Response from Group 1 Kia Coulsdon
    Dear Robyn,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Group 1 Kia Coulsdon. It is disappointing to learn that your visit did not meet your expectations, and I apologize for the inconvenience caused by the delay and the oversight regarding your car cleaning.

    We strive to provide efficient and high-quality service to all our customers, and it is clear that we fell short in this instance. Your feedback is invaluable, and we will be reviewing our processes to ensure that such issues do not occur in the future.

    Please feel free to reach out to us directly at tellusmore@group1auto.co.uk so we can assist you further, with your full name, contact details, and any reference numbers so we can review the situation with the senior management team and work toward a resolution.

    Kind regards,

    Group 1 Kia Coulsdon Team
  • Rating 5.0
    If you know what you want then it’s easy to do.
    Response from Group 1 Kia Coulsdon
    Hello Hugo,

    Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your experience with us was straightforward and met your expectations. At Group 1 Kia Coulsdon, we strive to make the process as seamless as possible for our customers. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    With lots of advice all the things we wanted we decided on one of the vehicles which fitted our requirements fantastic service as always
    Response from Group 1 Kia Coulsdon
    Dear Steven,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received fantastic service and that our team was able to help you find a vehicle that perfectly fits your requirements. Providing helpful advice and ensuring our customers have a great experience is always our top priority.

    We truly appreciate your kind words and your continued trust in the Motability Scheme at Group 1 Kia Coulsdon. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind Regards,

    Group 1 Kia Coulsdon Team
  • Rating 5.0
    Very busy but quiet plesant
    Response from Group 1 Kia Coulsdon
    Hello Jason,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a pleasant experience at Group 1 Kia Coulsdon, even during busy times. Your feedback is greatly appreciated and helps us continue to provide excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Kind Regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 3.0
    No to bad
    Response from Group 1 Kia Coulsdon
    Dear Ondon,

    Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. At Group 1 Kia Coulsdon, we strive to provide the best service possible, and your input is invaluable in helping us improve.

    We would appreciate the opportunity to learn more about your experience and how we can make things right. Please feel free to reach out to us directly at your convenience.

    Thank you again for your feedback, and we hope to have the chance to serve you better in the future.

    Kind Regards
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Amazing customer service, amazing showroom, all in all VERY VERY happy
    Response from Group 1 Kia Coulsdon
    Hello Reanne,

    Thank you so much for your wonderful feedback! We are thrilled to hear that you had an amazing experience with our customer service and showroom at Group 1 Kia Coulsdon. Your satisfaction is our top priority, and it’s fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Kind Regards
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Friendly and respectful
    Response from Group 1 Kia Coulsdon
    Hello Philip,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service friendly and respectful. At Group 1 Kia Coulsdon, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Kia Coulsdon Team
  • Rating 5.0
    Words cannot explain the excellent customer service Pav gave to me one of a kind
    Response from Group 1 Kia Coulsdon
    Dear Nathaniel,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Pav provided you with excellent customer service. Your kind words and perfect rating mean a lot to us and serve as a great motivation for our team to continue delivering exceptional service.

    At Group 1 Kia Coulsdon, we strive to ensure that every customer feels valued and supported, and it's wonderful to know that Pav made your experience a memorable one. If there's anything else we can do for you, please don't hesitate to reach out.

    We look forward to serving you again in the future.

    Best regards,

    Group 1 Kia Coulsdon Team
  • Rating 5.0
    Perfect customer service and hospitality
    Response from Group 1 Kia Coulsdon
    Hello Nathaniel,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a perfect experience with our customer service and hospitality at Group 1 Kia Coulsdon. Our team is dedicated to providing the best service possible, and your feedback is a great testament to their hard work.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Group 1 Kia Coulsdon Team
  • Rating 5.0
    I definatly had an excellent experience at the Kia Dealership the Motobility sales person Billy was so helpful asking about my disability and which car he felt would suit me best would definatly recommend this Dealership excellent service.
    Response from Group 1 Kia Coulsdon
    Hello Elizabeth,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had an excellent visit to our Kia Dealership and that Billy was able to assist you so effectively. It's wonderful to know that he could help find the right car for your needs. Your recommendation means a lot to us, and we're delighted that you received the excellent service we strive to provide. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Best regards,
    The Motability Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Very friendly and helpful nothing was too much of a problem, including the awkward questions from me
    Response from Group 1 Kia Coulsdon
    Hello Rutherford,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful. It's our goal to ensure that every customer feels supported, and we're glad we could assist you with all your questions, even the tricky ones. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Really helpful & discussed everything with me very well & bent over backwards to assist me with my choice of car
    Response from Group 1 Kia Coulsdon
    Dear Robert,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our service helpful and that we were able to assist you effectively in choosing your car. Our team always strives to go above and beyond for our customers, and it's rewarding to know that we met your expectations. Your kind words and perfect rating are greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    So easy and straightforward.
    Billy showed me all the basics of the car. Made me a tea while I was waiting. This was the easiest process I have ever went through. I can’t ever see myself moving away from Kia.
    Response from Group 1 Kia Coulsdon
    Dear Samantha,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience at Group 1 Kia Coulsdon was easy and straightforward. Billy will be delighted to know that his efforts made such a positive impact on your visit. It's fantastic to hear that you felt well taken care of and enjoyed the process.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have you as part of the Kia family. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Group 1 Kia Coulsdon Team
  • Rating 5.0
    very helpful attentive and friendly made the process so easy.
    Response from Group 1 Kia Coulsdon
    Dear Marta,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team helpful, attentive, and friendly. Making the process easy and enjoyable for our customers is always our top priority, and your feedback reassures us that we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Kind regards,
    The Motability Scheme Team
  • Rating 5.0
    This could not have been a more simple process. I went in with the intention of just talking to them about it, I left with a car ordered. Service is ⭐️⭐️⭐️⭐️⭐️
    My advisor Billy has been nothing but helpful. Even down to having the car ready with my private plate on the car.
    Response from Group 1 Kia Coulsdon
    Dear Samantha,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with the Motability Scheme at Group 1 Kia Coulsdon was smooth and satisfying. It's fantastic to know that Billy was able to assist you effectively and make the process seamless, right down to having your private plate ready on your new car.

    Your kind words and five-star rating mean a lot to us, and we are delighted to have been a part of your journey to finding the perfect vehicle. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing us!

    Best regards,
    Group 1 Kia Coulsdon
  • Rating 4.0
    Thanks
    Response from Group 1 Kia Coulsdon
    Hello Kashif,

    Thank you for taking the time to leave us a review. We’re glad to hear that you had a positive experience with us at Group 1 Kia Coulsdon. Your feedback is important to us, and we're always looking for ways to improve our services. If there's anything specific you think we could do better, please feel free to let us know. We hope to see you again soon!

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Very straight forward and easy process all staff very polite and friendly
    Response from Group 1 Kia Coulsdon
    Hello David,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found your experience with us straightforward and easy. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team

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