Motability Scheme at Renault Retail Group Renault Romford

4.9
Rating 4.9
(145 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00 10:00 - 16:00

Contact information

Address
Southend Arterial Road
Harold Wood
Romford RM3 0EZ
GB
Phone Number
Call Renault Retail Group Renault Romford on 01708 697069
Email
Reviews
Visit dealer website

Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Andrew Eaton
  • Paul Law
  • Rob Yeldham
  • Ollie Cherrington
  • Lee Bradford
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Michael Crispe
  • Daniel Mears-Jones
  • Taariqul Islam
We recommend calling and booking an appointment before visiting.
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Accessibility features at Renault Retail Group Renault Romford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Renault Retail Group Renault Romford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Renault Retail Group Renault Romford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Renault Retail Group Renault Romford on 01708697069 to make an appointment with our Motability specialist.

Reviews at Renault Retail Group Renault Romford

  • Rating 5.0
    Ollie from Renault Romford kept in touch with
    me, updating me and was able to work
    around my time. The collection was so
    smooth. He showed us around the car set me
    up with the system. Ollie was patient and
    went over things twice if I asked. Again, he
    was all smiles and jolly and made us feel
    great.
    We're very happy with the service and the
    car.
    Response from Renault Retail Group Renault Romford
    Hello Shohema, thank you for your wonderful feedback! We're delighted to hear that Ollie from Renault Romford provided such excellent service. It's fantastic that he kept in touch, accommodated your schedule, and ensured a smooth collection process. We appreciate your kind words and are thrilled that you're happy with both the service and your new car. If you need anything else in the future, please don't hesitate to let us know. Kind regards, Adam.
  • Rating 5.0
    We were well looked after by Ollie. He was
    patient, respectful and listened to my needs.
    We only went into look at cars but ended up
    selecting. He answered all my questions and
    helped me choose a car that would be the
    most easiest to get in and out of comfortably.
    His colleagues were all smiles too and
    welcoming.
    I'm really happy with the service
    Response from Renault Retail Group Renault Romford
    Hello Shohema, thank you for sharing your experience! We're thrilled to hear that Ollie provided such attentive and respectful service at our Romford dealership. It's wonderful that he patiently listened to your needs, answered all your questions, and helped you find a car that suits you comfortably. We'll be sure to pass along your kind words to him and the rest of the team. If there's anything else we can assist you with, please feel free to reach out. Enjoy your new car! Kind regards, Adam.
  • Rating 5.0
    He was giving me all the information I needed, very nice man
    Response from Renault Retail Group Renault Romford
    Hello Carol, we're glad to hear that you had a positive experience with our colleague at Romford who provided all the information you needed and was pleasant to deal with. If there's anything more we can do for you or if you have any further comments, please feel free to let us know. Kind regards, Adam.
  • Rating 5.0
    Was everything was explained to me very well service was very good. The man I dealt with his name was Rob. He was very helpful and explained everything I needed to know in the future to do with my car. Very good service.
    Response from Renault Retail Group Renault Romford
    Hello David, thank you for sharing your experience! We're delighted to hear that Rob at our Romford dealership provided you with excellent service and explained everything thoroughly. It's great to know that he was helpful and ensured you understood everything about your car. If you have any further questions or need assistance in the future, don't hesitate to reach out. Kind regards, Adam.
  • Rating 5.0
    Happy with everything, everyone at motability and the renault garage have always tried there upmost with everything. Really pleased, 🤞 with everything in the future.
    Response from Renault Retail Group Renault Romford
    Hello Mark, it's great to hear that you've had a positive experience with Motability and the team at our Romford dealership! If you ever need further assistance or have any questions in the future, don't hesitate to reach out. Wishing you all the best with your car and future journeys! Kind regards, Adam.
  • Rating 5.0
    Definitely would recommend Renault. Ollie was super helpful and helped me get over my initial fear of the computer based car. (As im used to driving old cars.)
    It was a super fast process, from beginning to end. I can't wait for my son to learn to drive so he can use it.
    Response from Renault Retail Group Renault Romford
    Hello Bradley, thank you for your recommendation! We're glad to hear that Ollie at our Romford dealership provided super helpful assistance and helped you overcome your initial fear of computer technology. It's fantastic that the process was super fast from beginning to end. We're sure your son will enjoy driving it when the time comes! If you have any further questions or need assistance, feel free to reach out. Enjoy your new car! Kind regards, Adam.
  • Rating 5.0
    Sales advisor Rob was excellent couldn't have asked for any more I would highly recommend Rob and this Branch
    Response from Renault Retail Group Renault Romford
    Hello Mark, it's great to hear that you had an excellent experience with Rob at our Romford dealership! If you have any further questions or need assistance in the future, don't hesitate to reach out. Kind regards, Adam.
  • Rating 5.0
    First class service informative polite kept us up to speed on what was going on many thanks…😊
    Response from Renault Retail Group Renault Romford
    Hello Karen, thank you for your kind words! We're delighted to hear that you received first-class service at our Romford dealership and that our team kept you informed throughout the process. If you ever need anything else or have further questions, please feel free to reach out. Many thanks to you as well! Kind regards, Adam.
  • Rating 5.0
    Good
    Response from Renault Retail Group Renault Romford
    Hello John, thank you for taking the time to rate our Romford dealership five-stars and we're glad to hear you received good service from the team! Many thanks, Adam.
  • Rating 5.0
    Very polite and attentive. Andrew was very helpful . Explained everything to us so we understood the procedure. Showed and explained everything about the car we chose.
    Response from Renault Retail Group Renault Romford
    Hello Angela, it sounds like you had a great experience at our Romford dealership with Andrew! Polite and attentive service, coupled with thorough explanations, can make a significant difference in the car-buying process. If you have any more questions or need further assistance, Andrew and the team will be happy to help. Kind regards, Adam.
  • Rating 5.0
    It was amazing and helpful and the staff were helpful always
    Response from Renault Retail Group Renault Romford
    Hello Dharminder, we're thrilled to hear that your experience was amazing and helpful, and that our team at Romford were always there to assist you! Providing exceptional service and assistance is what we aim for, and we're delighted that we could meet your expectations. If you ever need anything else, please don't hesitate to reach out. Kind regards, Adam.
  • Rating 5.0
    Was very happy with everything Rob explained everything to me there was nothing I wasn’t sure about as he was very precise in everything he told me.
    Thank you
    Response from Renault Retail Group Renault Romford
    Hello Suzanne, it's great to hear that you were very happy with Rob's service and that he explained everything to you clearly and precisely! Providing thorough explanations and ensuring all questions are addressed is essential for a positive customer experience. If you have any further questions or need assistance in the future, don't hesitate to reach out. Kind regards, Adam.
  • Rating 5.0
    Very friendly and helpful
    Response from Renault Retail Group Renault Romford
    Hi Peter, we're thrilled to hear that you found our team at Romford to be very friendly and helpful! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help! Kind regards, Adam.
  • Rating 5.0
    Absolutely fantastic, helped me with everything that I needed to know explained it perfect he was a really nice man and his name was Rob explained the car how mobility works and what I have to pay for very happy with everything thank you
    Response from Renault Retail Group Renault Romford
    Hi Suzanne, it's wonderful to hear that you had an absolutely fantastic experience with Rob at our Romford dealership! We're thrilled that he provided you with all the information you needed, explained everything clearly, and assisted you with your needs. If you have any further questions or need assistance in the future, don't hesitate to reach out. Kind regards, Adam.
  • Rating 5.0
    Very happy with my new car and my experience overall thanks
    Response from Renault Retail Group Renault Romford
    Hello Drew, we're delighted to hear that you're happy with your new car and your overall experience at our Romford dealership! Thank you for choosing us, and if you ever need assistance or have any questions in the future, don't hesitate to reach out. Enjoy your new car! Kind regards, Adam.
  • Rating 5.0
    Very helpful
    Response from Renault Retail Group Renault Romford
    Hello Sara, thank you for taking the time to rate our Romford dealership five-stars and the kind comment on the helpful service you received from the team! Many thanks, Adam.
  • Rating 5.0
    Excellent salesman proper helpful top man
    Response from Renault Retail Group Renault Romford
    Hi Laurence, thank you for taking the time to rate our Romford dealership five-stars and the kind comment on the excellent service you received from the team! Many thanks, Adam.
  • Rating 5.0
    Lee has been amazing in handling our order. From beginning to end, he was patient, knowledgeable and kept us in the loop. A kind fellow and an absolute pleasure to interact with — can’t thank him enough. His team members were also lovely and helpful during our in person visit. There was an order delay on the manufacturer's end but the exceptional representation of Renault’s customer service made up for it and we’re glad we chose this particular centre.
    Response from Renault Retail Group Renault Romford
    Hello Aye, thank you for sharing your wonderful experience with us! We're delighted to hear that Lee at Romford provided exceptional service and made your entire ordering process smooth and enjoyable. It's great to know that our team members were also helpful during your visit. We understand delays can be frustrating, but we're glad our customer service exceeded your expectations. We appreciate your kind words and we look forward to continuing to see you in the future. Kind regards, Adam.
  • Rating 5.0
    Very highly, great service friendly and supportive towards Motability
    Response from Renault Retail Group Renault Romford
    Hi Colin, thanks for your five-star feedback! Providing great service and being supportive towards all our customers is important to us. We're glad to hear that you had a friendly and supportive experience with us. Thank you for your kind words, and if you have any further feedback or need assistance in the future, please don't hesitate to reach out. Kind regards, Adam.
  • Rating 5.0
    Very professional efficient service
    Response from Renault Retail Group Renault Romford
    Hi Daniel, we're delighted to hear that you received a very professional and efficient service at our Romford dealership! Providing great service is our priority, and we're glad we could meet your expectations. If you need anything else or have any questions in the future, feel free to reach out. Kind regards, Adam.

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