Motability Scheme at Lookers Volkswagen Newcastle Scotswood Road
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Scotswood Road
Newcastle Upon Tyne NE15 6TZ
GB
Phone Number
Call Lookers Volkswagen Newcastle Scotswood Road on 0191 272 2200
0191 272 2200
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00Toggle Hours
Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 19:00 |
| Tuesday | 09:00 - 19:00 |
| Wednesday | 09:00 - 19:00 |
| Thursday | 09:00 - 19:00 |
| Friday | 09:00 - 19:00 |
| Saturday | 09:00 - 17:30 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Keiran Small
- Neil Nicholson
- Zed Hussain
- Michael Cunningham
- James Earnshaw
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today Toggle Hours
Service centre details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 08:00 - 17:30 |
| Saturday | 08:00 - 12:00 |
| Sunday | Closed |
Motability service specialists:
- Jane Skelton
- Themba Ndebele
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Newcastle Scotswood Road
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Newcastle Scotswood Road
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Newcastle Scotswood Road can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Newcastle Scotswood Road on 01912722200 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Newcastle Scotswood Road
- Rating 5.0Jul 9, 2024I dealt with one person only, and the service received from them was superb, their communication throughout was fantastic, they went above and beyond to make sure that all of the paperwork was correct and spent time explaining the entire paperwork process, which was exactly what I wanted, and they took their time to show me all of the digital cockpit and infotainment system and how the DSG works and made sure I was happy with the new car before I left, outstanding service from that person 😁Response from Lookers Volkswagen Newcastle Scotswood RoadJul 10, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Jul 1, 2024Great customer service.Response from Lookers Volkswagen Newcastle Scotswood RoadJul 2, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Jun 29, 2024Great service mr Martin craigResponse from Lookers Volkswagen Newcastle Scotswood RoadJul 1, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Jun 24, 2024Pretty perfect
- Rating 5.0Jun 18, 2024Service is very pleasant and quick
- Rating 5.0Jun 7, 2024Zed Hussain handed over and sorted everything out the man is a very lovely and helpful man couldn’t be more helpful really nice manResponse from Lookers Volkswagen Newcastle Scotswood RoadJun 10, 2024Hi Andrew, Thank you for the great review and the feedback on Zed Hussain at Newcastle Scotswood Road, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 3.0May 28, 2024Im happy thank you
- Rating 5.0May 23, 2024Very good and friendly motability specialist, so easy and quick process..
Satisfied. - Rating 5.0May 14, 2024ExcellentResponse from Lookers Volkswagen Newcastle Scotswood RoadMay 15, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0May 14, 2024Very helpful staff, kept me updated every step of the way. Would definitely recommendResponse from Lookers Volkswagen Newcastle Scotswood RoadMay 15, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0May 13, 2024Excellent service. Every thing explained , proficient and professional. Highly recommendedResponse from Lookers Volkswagen Newcastle Scotswood RoadMay 14, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks
- Rating 5.0May 8, 2024Michael was very helpful and and the process was very clear and smoothResponse from Lookers Volkswagen Newcastle Scotswood RoadMay 9, 2024Hi Janet, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Michael receives recognition for his fantastic customer service which he provided to you. Kind regards,
- Rating 2.0May 6, 2024Receive the car back after some suspension issues, you receive my car the tracking was all out of sync.
Not happy that the car was in for a week and they never checked the car before returning itResponse from Lookers Volkswagen Newcastle Scotswood RoadMay 7, 2024To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. - Rating 1.0Apr 30, 2024This is the worst place I have ever been
I could write a book on how badly we were treated
No one at the place can do anything
8 months to fix my car
Avoid if you need to use a vehicle not public transportResponse from Lookers Volkswagen Newcastle Scotswood RoadMay 1, 2024Hello Jon,
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Kind regards. - Rating 5.0Apr 23, 2024Very good service lovely peopleResponse from Lookers Volkswagen Newcastle Scotswood RoadApr 25, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Apr 5, 2024Excellent work carried out to a high standardResponse from Lookers Volkswagen Newcastle Scotswood RoadApr 8, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Apr 2, 2024Keiran was so knowledgable explained the whole motability scheme to my partner and myself. He helped us design and pick things for our new car. He kept in touch the whole way through from our first meeting to during the car being manufactured / shipped. He made us feel like VIPS. Would do anything to help. The garage made us feel so welcome. We are over the moon with our car , motability , the garage & Keiran so thank you! We will be back to the garage in the futureResponse from Lookers Volkswagen Newcastle Scotswood RoadApr 3, 2024Thank you for the great review and the feedback on Kieran, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Mar 25, 2024Friendly and helpfulResponse from Lookers Volkswagen Newcastle Scotswood RoadMar 26, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Mar 13, 2024Very good work thanks very muchResponse from Lookers Volkswagen Newcastle Scotswood RoadMar 19, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Mar 6, 2024Wonderful all very friendly and helpfulResponse from Lookers Volkswagen Newcastle Scotswood RoadMar 7, 2024Thank you for your kind words - we're glad to have been of service!