Motability Scheme at Lookers Volkswagen Newcastle Scotswood Road

4.8
Rating 4.8
(226 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Scotswood Road
Newcastle Upon Tyne NE15 6TZ
GB
Phone Number
Call Lookers Volkswagen Newcastle Scotswood Road on 0191 272 2200
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Keiran Small
  • Neil Nicholson
  • Zed Hussain
  • Michael Cunningham
  • James Earnshaw
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Jane Skelton
  • Themba Ndebele
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Newcastle Scotswood Road

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Newcastle Scotswood Road

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Newcastle Scotswood Road can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Newcastle Scotswood Road on 01912722200 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Newcastle Scotswood Road

  • Rating 5.0
    The person called Kieran looked after us. big shout out to him for everything
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review and the feedback on Kieran, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Fantastic service throughout. Kieran who helped us could not have been any more helpful or thorough.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review and the feedback on Kieran, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    I was well informed on every stage that my car was in for its mot
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Good service from them, kept me informed as to what they were doing with emails and a video.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Keiran was amazing throughout the process of me coming and selecting a vehicle and keeping me
    Updated on build dates and possible delivery dates.

    He made sure my every question was answered and my concerns met.

    During the collection of car he was excellent and looked after me and family.

    Thank you very much for Keiran.

    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello,

    Thank you for the great review and the feedback we really appreciate it. We look forward to welcoming you back to the business again soon.

    Thank you.
    Ashleigh
  • Rating 5.0
    Rachel was brilliant and made my MOT service amicablly.
    Thank you.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Rachel receives the recognition he deserves. Many thanks
  • Rating 5.0
    Fantastic. Very helpful
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Nice and quick
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very friendly/helpful. Easy process
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Ordering my car was very quick and easy which was good for me because I have limited energy levels and couldn't stay there for long.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks
  • Rating 5.0
    Always a great experience with Lookers very helpful as ever
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks
  • Rating 5.0
    Zed was amazing the experience was great thank you all
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Zed receives the recognition he deserves. Many thanks
  • Rating 5.0
    Really great video from Lookers mechanic showing work on the car. Taxis paid for by Motability - really appreciated that! Thank you!
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 4.0
    Very straightforward and easy. Only issue I've found is the odd way they want me to pay, by bank transfer.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the review! We really appreciate you taking the time to give us feedback. We will forward over this concern to the management for it to be looked into. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very good!
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Fab service - even managed to get us a Scottish number plate
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    I dealt with one person only, and the service received from them was superb, their communication throughout was fantastic, they went above and beyond to make sure that all of the paperwork was correct and spent time explaining the entire paperwork process, which was exactly what I wanted, and they took their time to show me all of the digital cockpit and infotainment system and how the DSG works and made sure I was happy with the new car before I left, outstanding service from that person 😁
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great customer service.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!

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