Motability Scheme at Lookers Volkswagen Newcastle Scotswood Road

4.8
Rating 4.8
(204 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Scotswood Road
Newcastle Upon Tyne NE15 6TZ
GB
Phone Number
Call Lookers Volkswagen Newcastle Scotswood Road on 0191 272 2200
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Keiran Small
  • Neil Nicholson
  • Zed Hussain
  • Michael Cunningham
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Jane Skelton
  • Themba Ndebele
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Newcastle Scotswood Road

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Newcastle Scotswood Road

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Newcastle Scotswood Road can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Newcastle Scotswood Road on 01912722200 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Newcastle Scotswood Road

  • Rating 5.0
    Service is very pleasant and quick
  • Rating 5.0
    Zed Hussain handed over and sorted everything out the man is a very lovely and helpful man couldn’t be more helpful really nice man
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hi Andrew, Thank you for the great review and the feedback on Zed Hussain at Newcastle Scotswood Road, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 3.0
    Im happy thank you
  • Rating 5.0
    Very good and friendly motability specialist, so easy and quick process..
    Satisfied.
  • Rating 5.0
    Excellent
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very helpful staff, kept me updated every step of the way. Would definitely recommend
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service. Every thing explained , proficient and professional. Highly recommended
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks
  • Rating 5.0
    Michael was very helpful and and the process was very clear and smooth
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hi Janet, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Michael receives recognition for his fantastic customer service which he provided to you. Kind regards,
  • Rating 2.0
    Receive the car back after some suspension issues, you receive my car the tracking was all out of sync.

    Not happy that the car was in for a week and they never checked the car before returning it
    Response from Lookers Volkswagen Newcastle Scotswood Road
    To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
  • Rating 1.0
    This is the worst place I have ever been

    I could write a book on how badly we were treated

    No one at the place can do anything

    8 months to fix my car

    Avoid if you need to use a vehicle not public transport
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Jon,

    To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.

    Kind regards.
  • Rating 5.0
    Very good service lovely people
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent work carried out to a high standard
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Keiran was so knowledgable explained the whole motability scheme to my partner and myself. He helped us design and pick things for our new car. He kept in touch the whole way through from our first meeting to during the car being manufactured / shipped. He made us feel like VIPS. Would do anything to help. The garage made us feel so welcome. We are over the moon with our car , motability , the garage & Keiran so thank you! We will be back to the garage in the future
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review and the feedback on Kieran, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Friendly and helpful
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very good work thanks very much
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Wonderful all very friendly and helpful
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Everything was good.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very professional and easy to communicate
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Amazing service
    Talk me though everything explained all about car
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Andrew, Thank you for your review - we're glad to have been of service!
  • Rating 5.0
    Great service great communication easy and straight forward. Thank you Amy
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Tina P, Thank you for taking the time to leave us a review about your visit.

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