Motability Scheme at Lookers Volkswagen Newcastle Scotswood Road

4.8
Rating 4.8
(188 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Scotswood Road
Newcastle Upon Tyne NE15 6TZ
GB
Phone Number
Call Lookers Volkswagen Newcastle Scotswood Road on 0191 272 2200
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Keiran Small
  • Neil Nicholson
  • Michael Cunningham
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Jane Skelton
  • Themba Ndebele
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Newcastle Scotswood Road

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Newcastle Scotswood Road

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Newcastle Scotswood Road can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Newcastle Scotswood Road on 01912722200 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Newcastle Scotswood Road

  • Rating 5.0
    Everything was good.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very professional and easy to communicate
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Amazing service
    Talk me though everything explained all about car
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Andrew, Thank you for your review - we're glad to have been of service!
  • Rating 5.0
    Great service great communication easy and straight forward. Thank you Amy
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Tina P, Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Good
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Quick and easy feiendly
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great experience always kept up to date and was such an easy process very friendly staff and always go above and beyond to help Aiden was fantastic throughout my process and made sure my car was ready on the date and time so there was no waiting around
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    .
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service from start to finish superb
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service! We are so happy to hear you had such a great experience.
  • Rating 2.0
    Left the oil change light on again so everytime I start the car the car tells me I need a oil change and I've just had one
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Darren, To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
  • Rating 5.0
    Very good
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Ulkuhan, Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Kieran was a great help, car under the sheet as a surprise was a nice touch. Thanks !
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello

    Thank you for taking the time to leave us a 5 star review. We hope you have a great day!

    Thank you
    Ashleigh
  • Rating 5.0
    Excellent James could not have been more helpful
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
    Have a great day

    Regards

    Amy
  • Rating 5.0
    Kieran made me feel welcome answering everything a asked he kept InTouch keeping me updated very happy with everything Kieran done for me like to thank him so much
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you so much for your kind words! We are so happy to hear that Kieran was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Straightforward process. Great customer service from James
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!

    Regards

    Amy
  • Rating 5.0
    Absolutely fantastic service, friendly kind helpful staff, couldn’t be happier with the service I received and absolutely love my car
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review and the feedback , we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.

    Amy
  • Rating 5.0
    Was kept well informed from start to finish
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
    Regards
    Amy
  • Rating 5.0
    Excellent, Looked after from start to finish with excellent customer care from Aiden
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

    Amy
  • Rating 5.0
    So helpful and was happy to answer any of my concerns. Upon collecting the car kieren was so helpful in talking me through the car.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you so much for your kind words! We are so happy to hear that [****] was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent from start to finish very fast process! Thanks
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Thank you for your kind words - we're glad to have been of service!
    Regards
    Amy

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