Motability Scheme at Lookers Volkswagen Newcastle

4.8
Rating 4.8
(280 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Contact information

Address
Scotswood Road
Newcastle Upon Tyne
Tyne and Wear NE15 6TZ
GB
Get directions
Phone Number
Call Lookers Volkswagen Newcastle Scotswood Road on 0191 226 3300
0191 226 3300
0191 226 3300
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Keiran Small
  • Aaron Purdy
  • Shaun Elliott
  • Daniel Walker
  • Francisco Ferreira
  • Lee Sorensen
  • Calvin Bond
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Themba Ndebele
  • Claire Johnson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Newcastle Scotswood Road

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Newcastle Scotswood Road

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Volkswagen Newcastle Scotswood Road can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Newcastle Scotswood Road on 01912722200 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Lookers Volkswagen Newcastle Scotswood Road

  • Rating 4.0
    Staff are very good and helpful
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Colin,

    Thank you for taking the time to leave us a review. We're delighted to hear that you found our staff to be very good and helpful. Your feedback is incredibly valuable to us as we strive to provide the best possible service to all our customers. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back to Lookers Volkswagen Newcastle in the future.

    Best regards,

    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Very helpful kept me informed would give them 100%
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Christine L.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service helpful and that we kept you well-informed throughout your experience with us. Your kind words and perfect rating mean a lot to our team here at Lookers Volkswagen Newcastle.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    The two motability advisors at Lookers VW were outstanding in assisting to pick the right vehicle
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Salem Z.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that our Motability advisors were able to assist you in choosing the right vehicle. Providing outstanding service is our top priority, and it's always rewarding to know when we've succeeded. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Calvin was incredibly helpful.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello George,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Calvin was able to assist you effectively and that you had a positive experience with us at Lookers Volkswagen Newcastle. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Kept upto date.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Grant M.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you felt kept up to date during your experience with us at Lookers Volkswagen Newcastle. Our team is dedicated to providing excellent service and ensuring our customers are well-informed every step of the way. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    They were very helpful.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Michael T.,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our team to be very helpful. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Volkswagen Newcastle
  • Rating 3.0
    I have already done so . But I will cut it short and say . Very disappointed ! .
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello David,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and your input is invaluable in helping us improve.

    If you have any specific concerns or further details you'd like to share, please feel free to reach out to us directly. We would appreciate the opportunity to address any issues and ensure a better experience in the future.

    Thank you again for your feedback.

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Excellent service from start to collection.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Hannah,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience from start to collection. Providing top-notch service is our priority, and it's always rewarding to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 4.0
    Good
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Vladimir G.,

    Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience with us at Lookers Volkswagen Newcastle. Your feedback is valuable and helps us continue to improve our services in the mobility equipment sector. If there is anything specific you think we could do to earn that extra star, please let us know. We look forward to serving you again in the future.

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Fabulous experience. Excellent customer service. Beautiful car.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Dear Alan K.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a fabulous experience at Lookers Volkswagen Newcastle and that our customer service met your expectations. It's fantastic to know that you are enjoying your beautiful car.

    Your kind words and perfect rating mean a lot to our team, and they inspire us to continue providing the best service possible to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Great service and friendly staff
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Jill,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and found our staff to be friendly. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations.

    If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back to Lookers Volkswagen Newcastle in the future.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Quite satisfied with service
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Dear Zafar K.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you are quite satisfied with our service at Lookers Volkswagen Newcastle. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Aaron Purdy was nothing but professional from the start and bless him he tried to get us the car quicker
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Dear Amanda W.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Aaron Purdy. It's great to know that his professionalism and efforts to expedite the process made a difference for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Lookers Volkswagen Newcastle
  • Rating 5.0
    Fantastic service
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Craig H.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with our service at Lookers Volkswagen Newcastle. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Fantastic guy to deal with answered any questions I had ordered went very smooth
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Steven O.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a smooth experience and that all your questions were answered to your satisfaction. Our team at Lookers Volkswagen Newcastle is dedicated to providing excellent service, and it's fantastic to know we hit the mark for you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Sophie at VW Lookers Scotswood Rd Newcastle, was amazing and dealt with my order professionally with the utmost of care.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Dear Nazaqat A.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Sophie provided you with such a professional and caring experience at Lookers Volkswagen Newcastle. Your satisfaction is our top priority, and it's fantastic to know that Sophie made your order process seamless.

    We truly appreciate your 5-star rating and your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,

    The Motability Scheme Team at Lookers Volkswagen Newcastle
  • Rating 5.0
    Fantastic from start to picking car up.
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Alan,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the process fantastic from start to finish. Our team at Lookers Volkswagen Newcastle Scotswood Road is dedicated to providing exceptional service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Lookers Volkswagen Newcastle Team
  • Rating 5.0
    Absolute fantastic service from Scotswood Road Lookers when I had car in for a service. Gavin kept me updated throughout the day when it was with services , when they’d found found puncture and when it would be ready. Thank you Gavin
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Dear Marie C.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team at Lookers Volkswagen Newcastle Scotswood Road. Gavin will be delighted to know that his efforts to keep you informed throughout the day made a difference. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!

    Warm regards,

    The Lookers Volkswagen Newcastle Scotswood Road Team
  • Rating 5.0

    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Derek,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with us at Lookers Volkswagen Newcastle Scotswood Road. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Lookers Volkswagen Newcastle Scotswood Road Team
  • Rating 5.0
    Very helpful realy happy with the experience
    Response from Lookers Volkswagen Newcastle Scotswood Road
    Hello Denise,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very helpful experience and are really happy with the service you received at Lookers Volkswagen Newcastle Scotswood Road. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Newcastle Scotswood Road Team

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