Motability Scheme at Lookers Volkswagen Newcastle
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Scotswood Road
Newcastle Upon Tyne
Tyne and Wear NE15 6TZ
GB
Phone Number
Call Lookers Volkswagen Newcastle Scotswood Road on 0191 226 3300
0191 226 3300
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 15:00 |
Motability Scheme specialists:
- Keiran Small
- Aaron Purdy
- Shaun Elliott
- Daniel Walker
- Francisco Ferreira
- Lee Sorensen
- Calvin Bond
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Themba Ndebele
- Claire Johnson
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Newcastle Scotswood Road
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Newcastle Scotswood Road
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Newcastle Scotswood Road can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Newcastle Scotswood Road on 01912722200 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Newcastle Scotswood Road
- Rating 3.0Nov 16, 2025I have already done so . But I will cut it short and say . Very disappointed ! .
- Rating 5.0Nov 4, 2025Excellent service from start to collection.Response from Lookers Volkswagen Newcastle Scotswood RoadNov 5, 2025Hello Hannah,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience from start to collection. Providing top-notch service is our priority, and it's always rewarding to know that our efforts are appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle.
Kind regards
Lookers Customer Service & Resolution Team - Rating 4.0Nov 4, 2025GoodResponse from Lookers Volkswagen Newcastle Scotswood RoadNov 4, 2025Hello Vladimir G.,
Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience with us at Lookers Volkswagen Newcastle. Your feedback is valuable and helps us continue to improve our services in the mobility equipment sector. If there is anything specific you think we could do to earn that extra star, please let us know. We look forward to serving you again in the future.
Best regards,
The Lookers Volkswagen Newcastle Team - Rating 5.0Oct 30, 2025Fabulous experience. Excellent customer service. Beautiful car.Response from Lookers Volkswagen Newcastle Scotswood RoadOct 31, 2025Dear Alan K.,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a fabulous experience at Lookers Volkswagen Newcastle and that our customer service met your expectations. It's fantastic to know that you are enjoying your beautiful car.
Your kind words and perfect rating mean a lot to our team, and they inspire us to continue providing the best service possible to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your support.
Best regards,
The Lookers Volkswagen Newcastle Team - Rating 5.0Oct 26, 2025Great service and friendly staffResponse from Lookers Volkswagen Newcastle Scotswood RoadOct 27, 2025Hello Jill,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and found our staff to be friendly. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations.
If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back to Lookers Volkswagen Newcastle in the future.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Oct 22, 2025Quite satisfied with serviceResponse from Lookers Volkswagen Newcastle Scotswood RoadOct 23, 2025Dear Zafar K.,
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you are quite satisfied with our service at Lookers Volkswagen Newcastle. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for all our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Lookers Volkswagen Newcastle Team - Rating 5.0Oct 22, 2025Aaron Purdy was nothing but professional from the start and bless him he tried to get us the car quickerResponse from Lookers Volkswagen Newcastle Scotswood RoadOct 22, 2025Dear Amanda W.,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Aaron Purdy. It's great to know that his professionalism and efforts to expedite the process made a difference for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle - Rating 5.0Oct 17, 2025Fantastic serviceResponse from Lookers Volkswagen Newcastle Scotswood RoadOct 20, 2025Hello Craig H.,
Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with our service at Lookers Volkswagen Newcastle. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Team - Rating 5.0Oct 7, 2025Fantastic guy to deal with answered any questions I had ordered went very smoothResponse from Lookers Volkswagen Newcastle Scotswood RoadOct 7, 2025Hello Steven O.,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a smooth experience and that all your questions were answered to your satisfaction. Our team at Lookers Volkswagen Newcastle is dedicated to providing excellent service, and it's fantastic to know we hit the mark for you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Team - Rating 5.0Sep 24, 2025Sophie at VW Lookers Scotswood Rd Newcastle, was amazing and dealt with my order professionally with the utmost of care.Response from Lookers Volkswagen Newcastle Scotswood RoadSep 24, 2025Dear Nazaqat A.,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Sophie provided you with such a professional and caring experience at Lookers Volkswagen Newcastle. Your satisfaction is our top priority, and it's fantastic to know that Sophie made your order process seamless.
We truly appreciate your 5-star rating and your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle - Rating 5.0Sep 4, 2025Fantastic from start to picking car up.Response from Lookers Volkswagen Newcastle Scotswood RoadSep 5, 2025Hello Alan,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the process fantastic from start to finish. Our team at Lookers Volkswagen Newcastle Scotswood Road is dedicated to providing exceptional service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!
Best regards,
The Lookers Volkswagen Newcastle Team - Rating 5.0Aug 28, 2025Absolute fantastic service from Scotswood Road Lookers when I had car in for a service. Gavin kept me updated throughout the day when it was with services , when they’d found found puncture and when it would be ready. Thank you GavinResponse from Lookers Volkswagen Newcastle Scotswood RoadAug 28, 2025Dear Marie C.,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team at Lookers Volkswagen Newcastle Scotswood Road. Gavin will be delighted to know that his efforts to keep you informed throughout the day made a difference. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
The Lookers Volkswagen Newcastle Scotswood Road Team - Rating 5.0Aug 8, 2025Response from Lookers Volkswagen Newcastle Scotswood RoadAug 11, 2025Hello Derek,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with us at Lookers Volkswagen Newcastle Scotswood Road. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Lookers Volkswagen Newcastle Scotswood Road Team - Rating 5.0Jul 28, 2025Very helpful realy happy with the experienceResponse from Lookers Volkswagen Newcastle Scotswood RoadJul 28, 2025Hello Denise,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very helpful experience and are really happy with the service you received at Lookers Volkswagen Newcastle Scotswood Road. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Scotswood Road Team - Rating 4.0Jul 28, 2025James was awsome, really polite and kept me updated as much as possible, some things out of his control caused delays on the car however I am fully satisfied at the service I received and I love my new car.Response from Lookers Volkswagen Newcastle Scotswood RoadJul 28, 2025Hi Jamie T.,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that James provided you with polite and attentive service, keeping you updated throughout the process. We understand that delays can be frustrating, and we appreciate your patience and understanding regarding the factors beyond our control. It's wonderful to know that you are fully satisfied with the service and that you love your new car. Your feedback is invaluable to us, and we look forward to serving you again in the future.
Best regards,
The Lookers Volkswagen Newcastle Scotswood Road Team - Rating 5.0Jun 17, 2025Swift and easy service. Thanks SophieResponse from Lookers Volkswagen Newcastle Scotswood RoadJun 18, 2025Dear Caron F.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a swift and easy service experience with us. Sophie and the entire team at Lookers Volkswagen Newcastle Scotswood Road are dedicated to providing exceptional service, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Volkswagen Newcastle Scotswood Road Team - Rating 5.0Jun 12, 2025They were excellent, quick and very professionalResponse from Lookers Volkswagen Newcastle Scotswood RoadJun 13, 2025Hello Kevin,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service excellent, quick, and professional. Providing our customers with the best experience possible is our top priority, and your feedback lets us know we're on the right track. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Lookers Volkswagen Newcastle Scotswood Road Team - Rating 5.0May 23, 2025Professional and friendlyResponse from Lookers Volkswagen Newcastle Scotswood RoadMay 23, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Apr 25, 2025Very good service, the team were very friendly and helpful 👍Response from Lookers Volkswagen Newcastle Scotswood RoadApr 26, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Apr 10, 2025Sofie dealt with my mobility car order and was very proffessional and caring towards my requirements.
Made me feel comfortable through out the order process. Highly recommend Sofie at Looker VW Scotswood Road Newcastle.Response from Lookers Volkswagen Newcastle Scotswood RoadApr 11, 2025Thank you so much for your kind words! We are so happy to hear that Sofie was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and your input is invaluable in helping us improve.
If you have any specific concerns or further details you'd like to share, please feel free to reach out to us directly. We would appreciate the opportunity to address any issues and ensure a better experience in the future.
Thank you again for your feedback.
Best regards,
The Lookers Volkswagen Newcastle Team