Motability Scheme at Vertu Vauxhall Sunderland

4.9
Rating 4.9
(572 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Sunderland

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Sunderland on 01916397523 to make an appointment with our Motability specialist.

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Contact information

Address
Alexandra Avenue
Hylton Riverside
Sunderland SR5 2TB
GB
Get directions
Phone Number
Call Vertu Vauxhall Sunderland on 0191 639 7523
0191 639 7523
0191 639 7523
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Gray
  • Dean Richardson
  • Kieran Bone
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Steve Laidler
  • Deborah Elves
  • Paul Rutherford
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Sunderland

  • Rating 5.0
    Everything just flows from dropping car off to collecting it . Nothing is to much trouble
    Response from Vertu Vauxhall Sunderland
    Dear Karen C.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was seamless and that our team was able to meet your needs without any trouble. Your satisfaction is our top priority, and it's fantastic to know that we succeeded in providing you with a smooth and hassle-free service.

    We truly appreciate your kind words and your perfect rating. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,

    Liza
  • Rating 5.0
    Booked in for service waited 1.5 hours all done no problems
    Response from Vertu Vauxhall Sunderland
    Hello Derek,

    Thank you for taking the time to leave us such a positive review! We're delighted to hear that your service appointment went smoothly and that you were satisfied with the experience. Our team at Vertu Vauxhall Sunderland is committed to providing efficient and hassle-free service to all our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Very good experience. Very friendly and helpful
    Response from Vertu Vauxhall Sunderland
    Hello Andrew,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with us and found our team to be friendly and helpful. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,
    Liza
  • Rating 5.0
    They were very good very friendly staff and very helpful
    Response from Vertu Vauxhall Sunderland
    Hello Susan,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be friendly and helpful during your visit. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Sunderland.

    Best regards,

    Kerry
  • Rating 5.0
    Very helpful, patient and supportive.i would recommend the dealership to others.
    Response from Vertu Vauxhall Sunderland
    Hello Steven,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our team helpful, patient, and supportive. Your recommendation means a lot to us, and we are delighted to know that you had a great experience at Vertu Vauxhall Sunderland. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Everything went totally fine. Very happy
    Response from Vertu Vauxhall Sunderland
    Hello Kimberley,

    Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that everything went totally fine and that you're very happy with your experience at Vertu Vauxhall Sunderland. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    The whole process was faultless
    Response from Vertu Vauxhall Sunderland
    Hello Stephen

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found the whole process faultless. Our team at Vertu Vauxhall Sunderland is dedicated to providing the best service possible, and your feedback is a great testament to their hard work. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Fantastic customer service as usual
    Response from Vertu Vauxhall Sunderland
    Hello Carole,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently receive fantastic customer service from our team at Vertu Vauxhall Sunderland. Your kind words and perfect rating mean a lot to us and motivate us to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Excellent
    Response from Vertu Vauxhall Sunderland
    Hello Janice,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable, and it motivates our team to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
  • Rating 5.0
    Deb the service representative was very good and looked after me
    Response from Vertu Vauxhall Sunderland
    Hello Joseph,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Deb provided you with excellent service and took great care of you during your visit. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,

    Dawn
  • Rating 5.0
    Stuat was very friendly and very professional.told me everything about my new car.
    Response from Vertu Vauxhall Sunderland
    Dear Angela,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Stuart at Vertu Vauxhall Sunderland. It's great to know that his friendly and professional service met your expectations.

    Your feedback is incredibly valuable to us, and we are delighted to have been able to assist you with your mobility needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Dawn
  • Rating 5.0
    Excellent service , very friendly and polite
    Response from Vertu Vauxhall Sunderland
    Dear Tracey

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and found our team to be friendly and polite. Your feedback is incredibly important to us, and it’s great to know that we met your expectations.

    At Vertu Vauxhall Sunderland, we strive to provide the best experience for our customers, and your kind words affirm that we are on the right track. If there is anything else we can do for you, please don’t hesitate to reach out.

    We look forward to serving you again in the future!

    Best regards, Dawn
  • Rating 5.0
    Brilliant! Absolutely could not fault Maria at Vauxhall sunderland any concerns were addressed immediately amd satisfied, the process was made easy start to finish! Wont go anywhere else.
    Response from Vertu Vauxhall Sunderland
    Hello Michelle

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Maria at Vertu Vauxhall Sunderland. It's fantastic to know that all your concerns were addressed promptly and that the process was smooth from start to finish. Your kind words and perfect rating mean a lot to us, and we are delighted to have earned your trust and loyalty. We look forward to welcoming you back in the future!

    Best regards, Dawn
  • Rating 5.0
    Excellent experience from Stewart Gray above and beyond his duty
    Response from Vertu Vauxhall Sunderland
    Hello Anthony,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Stewart Gray went above and beyond to provide you with excellent service. Your feedback is incredibly valuable to us, and it’s wonderful to know that our team is meeting your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,
    Matthew
  • Rating 5.0
    Great and knowledgeable about the scheme
    Thank you
    Response from Vertu Vauxhall Sunderland
    Hello John,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team knowledgeable about the Motability Scheme. Providing excellent service and support is our top priority, and it's wonderful to know that we met your expectations.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Very professional,very straightforward and looked after me well
    Response from Vertu Vauxhall Sunderland
    Dear Nita

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service professional and straightforward, and that you felt well looked after during your visit. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,

    Dean
  • Rating 5.0
    Great service
    Response from Vertu Vauxhall Sunderland
    Hello James

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Brilluant service all round,very friendly staff,loved the video of the work being carried out on the car,well done.
    Response from Vertu Vauxhall Sunderland
    Hello Connor

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a brilliant experience with our team at Vertu Vauxhall Sunderland. It's great to know that you appreciated the video of the work being carried out on your car. Our goal is to provide friendly and transparent service, and your feedback reassures us that we're on the right track. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards, Dawn
  • Rating 5.0
    Top class quick efficient service
    Response from Vertu Vauxhall Sunderland
    Hello Janice,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be top class, quick, and efficient. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.

    If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    Liza.
  • Rating 5.0
    Well looked after
    Response from Vertu Vauxhall Sunderland
    Hello Jonathan H.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you felt well looked after during your experience with us at Vertu Vauxhall Sunderland. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.

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