Motability Scheme at TrustFord Aberdeen
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Trustford Aberdeen
Craigshaw Crescent
Aberdeen AB12 3LJ
GB
Phone Number
Call TrustFord Aberdeen on 01224 061444
01224 061444
Website
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 18:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Neil Beeby
- Fiona Duffy
- Kevin Bain
- Daniel Bradley
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Stephanie Brown
- Kara Donald
- Lewis Archibald
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at TrustFord Aberdeen
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to TrustFord Aberdeen
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
TrustFord Aberdeen can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact TrustFord Aberdeen on 01224061444 to make an appointment with our Motability Scheme specialist.
Reviews at TrustFord Aberdeen
- Rating 5.0Dec 11, 2025Had a car for me when other delers didnot have for me and thay were polite and nolagabel
- Rating 5.0Dec 1, 2025GreatResponse from TrustFord AberdeenDec 2, 2025Hello Reece,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with us at TrustFord Aberdeen. Providing excellent service and ensuring our customers' satisfaction is our top priority, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Aberdeen Team - Rating 3.0Nov 27, 2025Still haven’t put service records into computer in car still says service required apart from that fineResponse from TrustFord AberdeenNov 27, 2025Hello Paul,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the service records not being updated in your car's system. We understand how important it is for everything to be in order, and we are committed to resolving this issue promptly. Please feel free to reach out to our team at TrustFord Aberdeen, and we will ensure that your service records are updated correctly. We appreciate your patience and are glad to hear that everything else was fine. Your feedback helps us improve our services, and we hope to provide you with a better experience in the future.
Best regards,
The TrustFord Aberdeen Team - Rating 5.0Nov 25, 2025Very goodResponse from TrustFord AberdeenNov 26, 2025Hello Josephine,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at TrustFord Aberdeen. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Aberdeen Team - Rating 2.0Nov 20, 2025Was miss lead from start the person no longer works for them not only that when I complained was promised call back from manager and also the new mobility person?!!! Had no contact from the day I picked up the car. I hope Andrew Miller CEO reads this, I’ve been mobility customer for over 10 years, yes I had to return a car previous (Nissan) but that was due to technical issues. This time totally let down TrustFord and still no contact even with feedback given, totally ignoring my issuesResponse from TrustFord AberdeenNov 21, 2025Dear Valerie,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience and the lack of communication you encountered. This is not the level of service we strive to provide at TrustFord Aberdeen.
I understand how important it is to have clear and consistent communication, especially when it comes to something as significant as your mobility needs. Please know that your concerns are being taken seriously, and I would like to ensure that we address this matter promptly.
Thank you for bringing this to our attention.
Best regards,
Janet
TrustFord Aberdeen - Rating 5.0Oct 30, 2025I had met with Dan Bradley who was very polite and courteous. He was well groomed. He explained everything well and answered questions in a knowledgeable manner. I’d recommend him to anyoneResponse from TrustFord AberdeenOct 31, 2025Hello Bernadette,
Thank you so much for taking the time to share your positive experience with us at TrustFord Aberdeen. We're thrilled to hear that Dan Bradley provided you with such courteous and knowledgeable service. It's wonderful to know that he was able to answer all your questions and make your visit a pleasant one. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Aberdeen Team - Rating 5.0Sep 30, 2025Liam and Neil were great, explaining the whole process from start to finish either by email, telephone and face to face
I would highly recommend this dealershipResponse from TrustFord AberdeenSep 30, 2025Dear Alexander S.,
Thank you so much for taking the time to share your positive experience with us at TrustFord Aberdeen. We are thrilled to hear that Liam and Neil were able to assist you effectively and provide clear explanations throughout the entire process. Your recommendation means a lot to us, and we are delighted to know that you had a great experience with our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The TrustFord Aberdeen Team - Rating 5.0Sep 29, 2025Our Trustford dealer Neil was really great. He explained things to us about how the scheme works and all information about the car. He was really good when we had questions for him and told us to reach out if we need anything else.Response from TrustFord AberdeenSep 29, 2025Dear Rebecca R.,
Thank you so much for taking the time to share your wonderful feedback about your experience with us at TrustFord Aberdeen. We are thrilled to hear that Neil was able to assist you effectively and provide you with all the necessary information about the Motability Scheme and your car. It's great to know that he was responsive to your questions and made you feel comfortable reaching out for further assistance.
Your kind words and perfect rating mean a lot to us, and we are delighted to have been able to meet your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to get in touch.
Thank you once again for your support.
Best regards,
The TrustFord Aberdeen Team - Rating 5.0Aug 28, 2025Motability rep was very good and professional.Response from TrustFord AberdeenAug 29, 2025Hello Ishbel D.,
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our Motability representative and found their service to be both good and professional. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Aberdeen.
Best regards,
TrustFord Aberdeen Team - Rating 5.0Aug 15, 2025Liam at the Aberdeen branch was extremely efficient and helpful, allowing us time to look at the car of our choice and checking if the wheelchair fitted comfortably into the boot. He also processed our new car application very quickly, with no issues. Thank you Liam!Response from TrustFord AberdeenAug 17, 2025Dear Lorraine P.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at TrustFord Aberdeen. Liam is indeed a valued member of our team, and it's great to know he was able to assist you efficiently and help ensure the car met your needs.
We are delighted that the process went smoothly and that you felt supported throughout your visit. Your satisfaction is our top priority, and your kind words are truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
TrustFord Aberdeen Team - Rating 5.0Jul 15, 2025Our experience was excellent. The Sales Executive who helped us was excellent. He was clear, and helpful. He was honest about expectations and made the process simple and straightforward. Really impressed.Response from TrustFord AberdeenJul 15, 2025Dear Richard P.,
Thank you so much for taking the time to share your experience with us at TrustFord Aberdeen. We are thrilled to hear that you had an excellent experience and that our Sales Executive was able to assist you clearly and helpfully. It’s wonderful to know that the process was simple and straightforward for you. Your kind words and perfect rating mean a lot to us, and we are truly grateful for your feedback. We look forward to serving you again in the future.
Best regards,
The TrustFord Aberdeen Team - Rating 5.0May 1, 2025Megan is fantastic, very knowledgeable about the process and very easy to work with.Response from TrustFord AberdeenMay 2, 2025Hello Graeme S.,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Megan was able to assist you effectively and make the process smooth and enjoyable. Your feedback is incredibly valuable to us, and it’s wonderful to know that her knowledge and approach made a difference for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Aberdeen.
Best regards,
The Motability Scheme Team at TrustFord Aberdeen - Rating 5.0Mar 31, 2025Excellent assistance over 2 visits 👍Response from TrustFord AberdeenApr 1, 2025Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Mar 31, 2025Neil is fantastic, wouldn't go to anyone elseResponse from TrustFord AberdeenMar 31, 2025Hi Fiona, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Neil, we hope to see you again soon! Kind regards, Janet
- Rating 5.0Mar 25, 2025The best experience I have had with motabilityResponse from TrustFord AberdeenMar 25, 2025Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Feb 26, 2025Very happy with level Of service provided.Response from TrustFord AberdeenFeb 27, 2025Hello Vicki, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
- Rating 5.0Feb 26, 2025Excellent service from trustford Aberdeen from the first call to book service to them delivering the car after service.Response from TrustFord AberdeenFeb 27, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Feb 25, 2025No problem all goodResponse from TrustFord AberdeenFeb 25, 2025Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Feb 19, 2025Neil Beeby was amazing and explained everything so wellResponse from TrustFord AberdeenFeb 20, 2025Hi John, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Neil, we hope to see you again soon! Kind regards, Janet
- Rating 5.0Feb 13, 2025Friendly . Kept me informed as I waited .Response from TrustFord AberdeenFeb 13, 2025Thank you for your kind words - we're glad to have been of service!
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Aberdeen. It's great to know that we could provide you with the car you needed when others couldn't, and that our team was polite and knowledgeable throughout your visit. Your feedback is incredibly valuable to us, and it motivates us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The TrustFord Aberdeen Team