Motability Scheme at Macklin Motors Renault Dunfermline

Motability Scheme at Macklin Motors Renault Dunfermline

4.6
Rating 4.6
(48 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
Halbeath Road
Dunfermline
Dunfermline KY12 7RD
GB
Phone Number
Call Macklin Motors Renault Dunfermline on 0330 017 6656
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Kristaps Kugrens
  • John Kelly
  • James Mcaspurn
  • Amy Howie
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Ellis Jarret
  • Chloe Stephen
  • Courtney Nardone
We recommend calling and booking an appointment before visiting.
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Accessibility features at Macklin Motors Renault Dunfermline

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Macklin Motors Renault Dunfermline

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Macklin Motors Renault Dunfermline can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Macklin Motors Renault Dunfermline on 03300176656 to make an appointment with our Motability Scheme specialist.

Reviews at Macklin Motors Renault Dunfermline

  • Rating 5.0
    Treated with with respect and dignity! Felt like a film star driving away!
    Response from Macklin Motors Renault Dunfermline
    Good afternoon James. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Macklin Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    Great company and lovely staff. Very friendly and considerate. Highly recommend.
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Claudette. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Macklin Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards,Keith
  • Rating 5.0
    John Kelly and the rest of the staff were all very accommodating
    Response from Macklin Motors Renault Dunfermline
    Good afternoon James. Thank you for taking the time to leave a review regarding your experience with our sales Team at Macklin Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Keith
  • Rating 5.0
    This rating is only for the pick up of my mobility car. John the sales representative was very friendly and helpful. The pick up was a lovely smooth and enjoyable experience compared to customer service I received from ordering my car in January 23 to collection November 23.
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Suzanne. Thank you for taking the time to leave a review regarding your experience with our sales Team at Bristol Street Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Great customer services and knowledge of their products, made us feel very welcome. Thanks for a comfortable experience John & Scott.
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Garry. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Bristol Street Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    Very good 👍 and helpful and friendly
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Elaine. Thank you for taking the time to leave a review regarding your experience with our Team at Macklin Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Very friendly staff.
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Kieren. Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Customer service was second to none! Friendly and helpful, and took the stress out of the whole experience. I highly recommend Macklin Motors Dumfermline to anyone. Great experience and I have to mention John Kelly who went the extra mile to make me feel at ease! Thank you
    Response from Macklin Motors Renault Dunfermline
    Good afternoon James. Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Superb
    Response from Macklin Motors Renault Dunfermline
    Good evening James. Thanks for taking the time to mark us as 5 stars! Kind regards, Selina
  • Rating 5.0
    Gary was very efficient and very knowledgeable.
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Roxanne Thank you for taking the time to leave a review regarding your experience with our sales Team at Macklin Motors Renault Dunfermline We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Keith
  • Rating 5.0
    Gary and Scott from the dunfermline branch really helped us yesterday 17.09.23 showing us our new car and all the controls thank you from Laura and Derek
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Jack, Thank you for taking the time to leave a review regarding your experience with Gary and Scott at Bristol Street Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Dawn
  • Rating 5.0
    Excellent customer service. Made welcome from very friendly staff. Wish now I had gone to them for my new car. Margaret W
    Response from Macklin Motors Renault Dunfermline
    Hi Margaret, thank you for your kind words - we're glad to have been of service! Kind regards, Trish.
  • Rating 5.0
    Got exactly what I was after. Everything was quick and easy
    Response from Macklin Motors Renault Dunfermline
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Karen
  • Rating 1.0
    A litany of mechanical failures and appalling customer service. Should be removed from the Motability Scheme.
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Malcolm, thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YT1MD0708. Kind regards, Trish.
  • Rating 1.0
    Car hoovered but not wiped down or anything another year of disappointment from Maklin motors, Definitely WONT be using them again for when my car is due for renewal . Disappointed again
    Response from Macklin Motors Renault Dunfermline
    Good afternoon, Lynne. Thank you for your enquiry today, I am sorry to hear that your experience has left you feeling this way. We will be in touch tomorrow to discuss this matter with you further. Kind regards, Paul Lunan. General Manager
  • Rating 5.0
    My go to guy is John. He couldn't have walked me through better, he lifted the stress I felt, answer questions, and made me aware that everything was under control, and he couldn't of made it any easier. Hat of too him, there needs to be more of him !
    Response from Macklin Motors Renault Dunfermline
    Good morning Emma. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 4.0
    Great customer service
    Response from Macklin Motors Renault Dunfermline
    Good afternoon Laura. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Macklin Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    John has been fantastic. I enquired and he was in touch the same day. I have been able to order my new car within a week. Everything was straightforward.
    Response from Macklin Motors Renault Dunfermline
    Hi Samantha, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure John receives the recognition he deserves. Many thanks Keith
  • Rating 5.0
    Great customer service
    Response from Macklin Motors Renault Dunfermline
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Karen
  • Rating 5.0
    Good job. Friendly,helpful and efficient
    Response from Macklin Motors Renault Dunfermline
    Hello Millicent and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Stuart.

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