Motability Scheme at Western Volkswagen Newbridge

4.9
Rating 4.9
(253 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 12:00 - 17:00
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Contact information

Address
1 Hallsbarn Crescent
Newbridge
Edinburgh EH28 8TH
GB
Get directions
Phone Number
Call Western Volkswagen Newbridge on 0131 346 1661
0131 346 1661
0131 346 1661
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 12:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday12:00 - 17:00

Motability Scheme specialists:

  • Craig Sinclair
  • Mark Cavens
  • Andrew Buchan
  • Mark Bhai
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Mark Montgomerie
  • Lilias Boxall
We recommend calling and booking an appointment before visiting.
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Accessibility features at Western Volkswagen Newbridge

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Western Volkswagen Newbridge

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Western Volkswagen Newbridge can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Western Volkswagen Newbridge on 01313461661 to make an appointment with our Motability specialist.

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Reviews at Western Volkswagen Newbridge

  • Rating 5.0
    Andy was very welcoming and full off information described everything in detail and really helped me understand a lot. Very pleased with my experience thanks Andy.
    Response from Western Volkswagen Newbridge
    Dear Margaret,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Andy was able to provide you with such a welcoming and informative experience. It's fantastic to know that he helped you understand everything in detail and that you were very pleased with your visit. Your satisfaction is our top priority, and your kind words truly mean a lot to us.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Western Volkswagen Newbridge.

    Warm regards,

    Western Volkswagen Newbridge Team
  • Rating 5.0
    Great door to door service 1st class
    Mrs Brenda Savage
    Response from Western Volkswagen Newbridge
    Dear Mrs. Savage,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you enjoyed our door-to-door service and that it met your expectations. Providing first-class service is something we strive for, and your feedback reassures us that we are on the right track.

    If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    The Motability Scheme Team at Western Volkswagen Newbridge
  • Rating 5.0
    Everything was sorted when spoken to.
    Response from Western Volkswagen Newbridge
    Hello Mark,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that everything was sorted to your satisfaction when you spoke with us. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Western Volkswagen Newbridge Team
  • Rating 5.0
    Fabulous experience as always
    Response from Western Volkswagen Newbridge
    Hello Andrea,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fabulous experience with us once again. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Western Volkswagen Newbridge Team
  • Rating 5.0
    The service staff were first class from taking in my car and the hire car plus I dropped money and he handed it over when I went back to collect my car
    Response from Western Volkswagen Newbridge
    Hello William,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a first-class experience with our service staff at Western Volkswagen Newbridge. It's great to know that everything from the handling of your car to the hire car met your expectations. We're also pleased that our team was able to assist you with your lost money. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Western Volkswagen Newbridge Team
  • Rating 5.0
    From start to finish exceptional customer service from Andrew.
    Response from Western Volkswagen Newbridge
    Hello Michael.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had an exceptional experience with Andrew from start to finish. Providing outstanding customer service is a top priority for us at Western Volkswagen Newbridge, and it's wonderful to know that Andrew delivered on that promise.

    Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,

    The Western Volkswagen Newbridge Team
  • Rating 5.0
    Brilliant service from start to finish
    Response from Western Volkswagen Newbridge
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. We are so happy to hear you had such a great experience.

    Thanks again
    Andy
  • Rating 5.0
    Very knowledgeable staff, seamless process and was kept informed throughout
    Response from Western Volkswagen Newbridge
    Hi Neil, thanks for your review and 5 stars, regards, Andy
  • Rating 4.0
    Had a bit of a wait because it was very busy but other than that it was fine
    Response from Western Volkswagen Newbridge
    Hi Lily, thanks for your review and 4stars, apologise about your wait,

    regards, Mark
  • Rating 5.0
    Superb. Friendly bunch and extremely helpful from start to finish. Very good deals on their range of mobility cars and I'll definitely be going back when the time comes. Thanks again guys!
    Response from Western Volkswagen Newbridge
    Hello Aaron B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team friendly and helpful throughout your experience with us. It's fantastic to know that you were pleased with the deals on our range of mobility cars. We look forward to welcoming you back when the time comes for your next visit. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Thanks again for your kind words!, Andy and Craig

    Best regards,
    The Western Volkswagen Newbridge Team
  • Rating 5.0
    Andy was really lovely, polite and professional on each of our visits. It was his service which helped us make the decision to go ahead with VW as our choice. At the hand over he made so much time to ensure we were happy and comfortable. The car has so many features that is would be impossible for him to cover off everything, but he made sure we were satisfied and informed before leaving and that we knew where to find details on anything else if we needed it. Very happy with our experience
    Response from Western Volkswagen Newbridge
    Hi Manuel, thanks for your review and 5 stars, regards, Andy
  • Rating 5.0
    Very helpful staff, especially Mark Cavens who understood my disability needs perfectly.
    Response from Western Volkswagen Newbridge
    Hi George, thanks for your review and 5 Stars, Regards, Mark
  • Rating 5.0
    Great experience from start of application right to collections of car.
    Would highly recommend garage to anyone.
    Mark kept me updated throughout full process of motability application.
    Response from Western Volkswagen Newbridge
    Thanks for the feedback Lynne. We hope you are enjoying the new car. Please feel free to reach out if you have any questions. We are always here to help you.
  • Rating 5.0
    Absolutely brilliant thanks Andy
    Response from Western Volkswagen Newbridge
    Hello John G.,

    Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had an absolutely brilliant experience with us. Andy and the rest of our team at Western Volkswagen Newbridge are dedicated to providing the best service possible, and your feedback is truly appreciated. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Western Volkswagen Newbridge Team
  • Rating 5.0
    Extremely friendly and knowledgeable. 1st time ever getting a mobility car and he answered all my questions and gave advice on things I wouldn't have know for example lowering energy costs to charge car using certain providers. Would definitely recommend the specialist to others
    Response from Western Volkswagen Newbridge
    Hi Lainey, thanks for your review and 5 Stars, Regards, Andy
  • Rating 5.0
    Amazing from mark, helped me after a nightmare experience with Kia dealership.

    Thanks
    Response from Western Volkswagen Newbridge
    Hi Chelsea, thanks for your review and 5 Stars, Regards, Mark
  • Rating 5.0
    Excellent service from start to finish
    Response from Western Volkswagen Newbridge
    Hi Ronald, thanks for your review and 5 Stars, Regards, Andy
  • Rating 5.0
    Mark was really good very smart and polite lved the hole service 👌
    Response from Western Volkswagen Newbridge
    Hi David, thanks for your review and 5 Stars, Regards, Mark
  • Rating 5.0
    Everything was sorted eventually
    Response from Western Volkswagen Newbridge
    Hi Beatrice, thanks for your review and 5 stars, regards, Mark
  • Rating 5.0
    Really helpful
    Response from Western Volkswagen Newbridge
    Hi Carol, thanks for your review and 5 stars, regards, Andy

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