Motability Scheme at Vertu Kia Edinburgh

4.8
Rating 4.8
(102 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Kia Edinburgh

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Vertu Kia Edinburgh can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Kia Edinburgh on 03301781480 to make an appointment with our Motability specialist.

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Contact information

Address
Lonehead Drive
Newbridge
Edinburgh EH28 8TH
GB
Get directions
Phone Number
Call Vertu Kia Edinburgh on 0330 178 1480
0330 178 1480
0330 178 1480
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Louise Johnstone
  • Anthony Jackson
  • Robert James Ireland
  • Paul Gordon
  • Max Bennett
  • Craig Colman
  • Scott Wilshaw
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Julie Thomson
  • Allannah Conroy
  • Sophie Nicholson
  • Darren Riley
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Kia Edinburgh

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Kia Edinburgh

  • Rating 5.0
    We were treated so professionally and respectfully. I cannot fault the service and care we received.
    Response from Vertu Kia Edinburgh
    Dear Maria H.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you were treated professionally and respectfully during your visit to Vertu Kia Edinburgh. Our team is dedicated to providing exceptional service and care, and your kind words are truly appreciated.

    We are delighted that you had such a positive experience, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out.

    Warm regards,

    Liza
  • Rating 5.0
    Five stars for making everything good.
    Michael Mc
    Response from Vertu Kia Edinburgh
    Dear Michael M.,

    Thank you so much for your wonderful five-star review! We are thrilled to hear that you had a positive experience with us at Vertu Kia Edinburgh. Our team is dedicated to ensuring everything is just right for our customers, and it's fantastic to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Selina
  • Rating 5.0

    Five stars from me for making it all good. Great service.
    Michael Mc.
    Response from Vertu Kia Edinburgh
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1MM0510 Kind regards, Chloe
  • Rating 5.0
    Very simple process so far and should all be completed with new car in a week
    Response from Vertu Kia Edinburgh
    Hello Alexis W.,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the process simple and that everything is on track for you to receive your new car soon. Our team at Vertu Kia Edinburgh is dedicated to making the journey as smooth as possible for our customers, and your feedback is greatly appreciated. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you drive away in your new car!

    Best regards,
    Liza
  • Rating 5.0
    Absolutely amazing lovely welcome was very easy to order
    Response from Vertu Kia Edinburgh
    Dear Jacqueline L.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us at Vertu Kia Edinburgh. Our team strives to provide a warm and welcoming environment, and it's fantastic to know that your ordering process was smooth and easy. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Good and prompt service, kept up to date with progress of the service and given somewhere to wait while it was getting done
    Response from Vertu Kia Edinburgh
    Hello Max P.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were pleased with the prompt service and communication during your visit. It's great to know that you felt comfortable while waiting, as we strive to make every aspect of our service as convenient as possible for our customers. Your feedback is greatly appreciated and encourages our team to continue delivering excellent service. We look forward to welcoming you back to Vertu Kia Edinburgh in the future!

    Best regards,
    Liza
  • Rating 5.0
    Paul was a gentleman and a pleasure to deal with
    Response from Vertu Kia Edinburgh
    Hello John B.,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that Paul provided you with a positive experience and that he was a pleasure to deal with. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Staff very efficient no complaints from me 10/10
    Response from Vertu Kia Edinburgh
    Dear Ian R.,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our staff to be very efficient and that your experience with us was a positive one. Your perfect rating of 10/10 truly means a lot to our team here at Vertu Kia Edinburgh.

    We are committed to providing excellent service to all our customers, and your kind words are a wonderful affirmation of our efforts. If there is anything more we can do for you in the future, please don't hesitate to let us know.

    Thank you once again for your review.

    Best regards,
    Matthew
  • Rating 5.0
    Heather Marshall was super!
    Response from Vertu Kia Edinburgh
    Hello Jason,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Heather Marshall provided you with a super experience at Vertu Kia Edinburgh. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    I collected my new car yesterday, and Tony made the entire process effortless. He kept me informed at every stage, ensuring I felt confident throughout. Whenever I had a question, nothing was too much trouble—he was always happy to help and consistently cheerful. Without a doubt, the nicest car salesman I have ever dealt with.
    Response from Vertu Kia Edinburgh
    Dear Millar,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Tony made the process of collecting your new car effortless and enjoyable. It's wonderful to know that he kept you informed and confident throughout, and that his cheerful assistance made a positive impact on your experience. We strive to provide exceptional service to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Kerry
  • Rating 5.0
    Absolutely amazing experience from start to finish. Tony has been wonderful .
    So helpful and couldn't have made my experience Amy better
    Response from Vertu Kia Edinburgh
    Dear Valerie L.,

    Thank you for your wonderful feedback! We're thrilled to hear you had an amazing experience at Vertu Kia Edinburgh. Your kind words and perfect rating inspire us to keep delivering exceptional service.

    If you need anything in the future, please feel free to reach out.

    Thanks again for choosing the Motability Scheme at Vertu Kia Edinburgh.

    Best regards,

    Kerry
  • Rating 5.0
    Paul was a very polite and respectful he was a treat to deal with
    Response from Vertu Kia Edinburgh
    Hello John

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Paul provided you with such a positive experience. It's always our goal to ensure our customers feel respected and valued, and it's wonderful to know that Paul made your visit a treat. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Friendly helpful staff and good communication throughout
    Response from Vertu Kia Edinburgh
    Hello Anna,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and helpful and that you appreciated the communication throughout your experience with us. Your feedback is incredibly valuable to us, and it’s great to know that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Kia Edinburgh.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Kia Edinburgh
  • Rating 5.0
    Iona, was lovely and made sure I understood everything it was all a very simple and enjoyable experience.
    Response from Vertu Kia Edinburgh
    Good afternoon Iona. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Great service couldn’t fault them.
    Tony was great explained everything
    Answered all my questions
    Response from Vertu Kia Edinburgh
    Good afternoon Lesley. Thank you so much for your kind words! We are so happy to hear that Tony was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Tony was so nice and easy to speak to, he explained everything. Very knowledgeable. Great service
    Response from Vertu Kia Edinburgh
    Hi Millar, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Tony receives the recognition he deserves. Many thanks Keith
  • Rating 5.0
    Excellent 5 star
    Response from Vertu Kia Edinburgh
    Good morning John. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Well explained and hassle free
    Response from Vertu Kia Edinburgh
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Liza.
  • Rating 5.0
    Very good
    Response from Vertu Kia Edinburgh
    Good afternoon Colin. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Delightful
    Response from Vertu Kia Edinburgh
    Good afternoon, Christopher . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

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