Motability Scheme at Western Volkswagen Van Centre Edinburgh

Motability Scheme at Western Volkswagen Van Centre Edinburgh

4.7
Rating 4.7
(24 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Contact information

Address
1 Hallbarns Crescent
Newbridge EH28 8TH
GB
Get directions
Phone Number
Call Western Volkswagen Van Centre Edinburgh on 0131 440 5330
0131 440 5330
0131 440 5330
Website

Visit dealer website

Email

info@westernvolkswagen.co.uk

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Mark Cavens
  • Andrew Buchan
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Mark Montgomerie
  • Lilias Boxall
We recommend calling and booking an appointment before visiting.
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Accessibility features at Western Volkswagen Van Centre Edinburgh

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Western Volkswagen Van Centre Edinburgh

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Western Volkswagen Van Centre Edinburgh can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Western Volkswagen Van Centre Edinburgh on 01314405330 to make an appointment with our Motability Scheme specialist.

Visit dealer website

Reviews at Western Volkswagen Van Centre Edinburgh

  • Rating 5.0
    Absolute fantastic.
    Andy Buchan knew all aspects required for our specific type of Motability car needs.
    Person centred.
    Customer focused.
    All round excellent service.
    Thank you.
    Response from Western Volkswagen Van Centre Edinburgh
    Dear Kevin R.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience with our team, particularly with Andy Buchan. It's fantastic to know that his knowledge and customer-focused approach met your specific Motability car needs. Your kind words and perfect rating are greatly appreciated and will be shared with the team. We look forward to assisting you again in the future.

    Best regards,
    The Western Volkswagen Van Centre Edinburgh Team
  • Rating 5.0
    Very good and welcoming
    Response from Western Volkswagen Van Centre Edinburgh
    Hello Mary,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found your experience with us to be very good and welcoming. Our team at Western Volkswagen Van Centre Edinburgh always strives to provide the best service possible, and it's fantastic to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,

    The Motability Scheme Team at Western Volkswagen Van Centre Edinburgh
  • Rating 5.0
    Excellent service by Andy.
    Knowledgeable and genuinely interested in all aspects of the car.
    Response from Western Volkswagen Van Centre Edinburgh
    Hello Kevin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with Andy. It's great to know that his knowledge and genuine interest made a positive impact on your visit. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Western Volkswagen Van Centre Edinburgh Team
  • Rating 5.0
    Very good manners and great attitude and communication customer service is very important to me and I wasn’t disappointed
    Thank you
    Response from Western Volkswagen Van Centre Edinburgh
    Dear Janet,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience with us at Western Volkswagen Van Centre Edinburgh. Our team takes pride in providing excellent service, and your kind words about our manners, attitude, and communication mean a lot to us. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards,
    The Western Volkswagen Van Centre Edinburgh Team
  • Rating 4.0
    Great service, but thought they would have given the car a clean after the service.
    Response from Western Volkswagen Van Centre Edinburgh
    Hi Jean,

    Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the service you received. Sorry the car wasn't cleaned for you - give us a call and we'll arrange to have it done while you wait next time you are in the area.

    Best regards,
    The Western Volkswagen Van Centre Edinburgh Team
  • Rating 1.0
    They are just awful. Will not answer the phone, receptionist promises a call back, nobody ever does, I have no idea how they get any customers at all.

    Update - I’m grateful for the response Andy. This was just a basic oil service and it’s taken a month for us to pin you down to a date. And your response shows the same level of accountability that we are used to at Volkswagen. Patiently waiting for a call back that was promised last week.
    Response from Western Volkswagen Van Centre Edinburgh
    thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
    I Have been on annual leave and just returned 8/4/25, please feel free to reach out to me again if you are needing any further help,

    Apologies

    Andy Buchan
    Motability Specialist

    Hi Again, Andy here, I have raised your concerns and asked the service department to update you, once again Apolosies
  • Rating 5.0
    My first application to the scheme and the salesman made it a stressless experience
    Response from Western Volkswagen Van Centre Edinburgh
    Hi Bryan, thanks for your review and 5 stars, regards, Andy
  • Rating 5.0
    Great service from Andy when ordering and collecting car. Many thanks
    Response from Western Volkswagen Van Centre Edinburgh
    Hi Paul, thanks for your review and 5 stars, regards, Andy
  • Rating 5.0
    Mobility Specialist extremely helpful, excellent 5 star experience, would definitely use this garage again
    Response from Western Volkswagen Van Centre Edinburgh
    Hi George, thanks for your review and 5 stars, regards, Andy
  • Rating 5.0
    Excellent service, great communication and has a good sense of humour
  • Rating 5.0
    Very helpful and easy to deal with would definitely recommend this company and Andy for all his help
  • Rating 5.0
    Great Andy buchanan was amazing, made us feel really relaxed and dealt with my mum and her health situation as she walks with sticks, he made us tea and coffee etc.
    I would highly recommend him, great service.
  • Rating 5.0
    Now I'm not one to do reviews, but I find myself in new territory. Mr Andrew Buchan the volkswagon motability sales man has be so good, from picking me up from Edinburgh Airport to chasing down my car. Its been a long time coming 9 months which is absolutely nothing to do with the sales room.
    I was given a bottle of champagne the good stuff and car mats and audio cables. Really I felt like he was a friend not a salesman.
    I would travel the distance again just to receive this service.
    I can only give 5 stars I would like to give 10.
    What a nice genuine guy and very up to date with what he is selling. I'll definitely be going back. Please can you sent a copy of this review to Mr Buchan.
  • Rating 5.0
    The staff at Volkswagen Newbridge were fantastic. Very welcoming and attentive and kept my updated on progress with the vehicle. I was really impressed.
  • Rating 5.0
    the service i received was top of the board thanks andy
  • Rating 5.0
    Great attentive service! Very customer orientated, friendly and efficient. Would highly recommend.
  • Rating 5.0
    The service was great
  • Rating 5.0
    Andy Buchan is relaxed, friendly and thorough. This was the best handover experience I have ever had. The level of service Andy provides Is impressive and rare! So glad I chose this VW dealership
  • Rating 5.0
    Andy Buchan is helpful, informative and patient.
    He is a pleasure to deal with
  • Rating 5.0
    Andy was really helpful and knowledgeable on the cars we were looking at and we are looking forward to getting our new car later in the year

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