Motability Scheme at Richmond MG Guildford
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 17:00
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Richmond MG Guildford can help you by:
Contact Richmond MG Guildford on 01483317317 to make an appointment with our Motability specialist.
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Day of the Week | Opening hours |
---|---|
Monday | 08:30 - 19:00 |
Tuesday | 08:30 - 19:00 |
Wednesday | 08:30 - 19:00 |
Thursday | 08:30 - 19:00 |
Friday | 08:30 - 19:00 |
Saturday | 08:30 - 18:00 |
Sunday | 10:00 - 17:00 |
Day of the Week | Opening hours |
---|---|
Monday | 08:00 - 18:00 |
Tuesday | 08:00 - 18:00 |
Wednesday | 08:00 - 18:00 |
Thursday | 08:00 - 18:00 |
Friday | 08:00 - 18:00 |
Saturday | 08:00 - 13:00 |
Sunday | Closed |
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you encountered during your recent visit.
We completely understand your frustration regarding the fuel usage and the lack of communication around it. While it is sometimes necessary for our technicians to carry out extended test drives to reset certain sensors, we absolutely agree that this should have been clearly explained to you, especially given your individual circumstances and the importance of your Motability vehicle being ready and reliable.
It's deeply concerning to hear that you felt dismissed when you raised the issue, and we sincerely apologise for any distress or inconvenience this caused. This is not the level of care we aim to provide, particularly for our Motability customers, who rightly expect a worry-free experience.
We would really appreciate the opportunity to investigate this further and make things right. Please contact our team directly at customerservice@richmondmotorgroup.com, so we can review the situation in full and take appropriate steps to support you.
We hope to restore your confidence in us and provide the standard of service you absolutely deserve.
Kind regards,
Cameron