Motability Scheme at Richmond MG Guildford

4.7
Rating 4.7
(78 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 17:00
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Welcome to Richmond MG Guildford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Richmond MG Guildford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Richmond MG Guildford on 01483317317 to make an appointment with our Motability specialist.

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Contact information

Address
Moorfield Road
Slyfield Industrial Estate
Guildford GU1 1RU
GB
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Phone Number
Call Richmond MG Guildford on 01483 317317
01483 317317
01483 317317
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 18:00
Sunday10:00 - 17:00

Motability Scheme specialists:

  • Nic Martin
  • Marius Mockus
  • Arbaaz Alam
  • Henry Jackson

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Darren Blissett
  • Paul Ferebee
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Accessibility features at Richmond MG Guildford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Richmond MG Guildford

  • Rating 1.0
    I dropped the car in with 120 miles of petrol and when I picked it up it only had 58 miles left which barely got me home.
    They said it required a certain amount of driving to reset the sensor.. but why at my cost?
    What would they of done if id only had a small amount of fuel in the car, the problem is that fuel was supposed to last me all week and now the car can't be driven until my next money comes in and how lucky it is that I don't have any hospital appointments this week.
    I even stayed from 10 am to 5 pm because cabs would of cost 80+ pounds and I know you guys would of reimbursed me but I didn't have the money to pay it initially so I painfully waited all day.
    What troubles me is they didn't even warn me I noticed as I was pulling out because the petrol gauge light was flashing.
    I did go back in and mention it to one of the people who work there and she said it needed to be driven to be reset and walked off.
    I can almost understand if id been a normal customer but im not im disabled with a motorbility car and considering its supposed to be a worry free package my anxiety went through the roof scared I might not make it home.
    Un caring and unprofessional and if i could of given no stars i would of.
    Wow after speaking to a specialist at motorbility today(11th July)I was informed they dont cover the cost of cabs like they told me they do so if I had got a cab home and back at the cost of £80 I wouldn't of been reimbursed!! I can't even hand my car back a month early even with physical health issues without having to pay 250 pounds and lose the good condition bonus even with only 26,000 miles on the car.. I hope you dont treat everybody this way.. im in shock that disabled people are taken advantage of this way and I was under the impression that MG was a reputable company.
    Response from Richmond MG Guildford
    Good afternoon Michael,

    Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you encountered during your recent visit.

    We completely understand your frustration regarding the fuel usage and the lack of communication around it. While it is sometimes necessary for our technicians to carry out extended test drives to reset certain sensors, we absolutely agree that this should have been clearly explained to you, especially given your individual circumstances and the importance of your Motability vehicle being ready and reliable.

    It's deeply concerning to hear that you felt dismissed when you raised the issue, and we sincerely apologise for any distress or inconvenience this caused. This is not the level of care we aim to provide, particularly for our Motability customers, who rightly expect a worry-free experience.

    We would really appreciate the opportunity to investigate this further and make things right. Please contact our team directly at customerservice@richmondmotorgroup.com, so we can review the situation in full and take appropriate steps to support you.

    We hope to restore your confidence in us and provide the standard of service you absolutely deserve.

    Kind regards,
    Cameron
  • Rating 5.0
    They did good work 100 per cent happy with it
    Response from Richmond MG Guildford
    Dear Lynn R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are 100 percent happy with the work we did. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Richmond MG Guildford
  • Rating 5.0
    Very polite and very helpful
    Rearly made us feel at ease
    Response from Richmond MG Guildford
    Hello Jimmy,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be polite and helpful, and that we were able to make you feel at ease during your visit. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Richmond MG Guildford.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Everything went as planned, no problems. Quick change over!!!!!
    Response from Richmond MG Guildford
    Thank you so much for the kind words, Alan. We're thrilled to hear you had a first-class experience. If there's anything else we can help with in the future, don't hesitate to get in touch. Kind regards, Mae
  • Rating 5.0
    Great... nice girl very helpful
    Response from Richmond MG Guildford
    Hi Paula, Thanks for the kind words! Glad to know you had a great experience. Kind regards, Mae
  • Rating 5.0
    The staff were very friendly and polite. They answered my questions and very helpful.
    Response from Richmond MG Guildford
    Hi Jennifer, thank you for your kind review and five-star rating. We are delighted to hear that our team at Richmond MG Guildford provided friendly and helpful service while answering your questions. We look forward to welcoming you back in the future! Best regards, Cameron
  • Rating 5.0
    Very good nice person very helpful
    Response from Richmond MG Guildford
    Thanks, Paula! We’re glad to hear you had a great experience with us! Many thanks. Cameron
  • Rating 5.0
    Everyone was lovely, knew exactly what they were talking about. I sat waiting for my car to be MOT'd.
    Coffee was good to.
    Thanku
    Response from Richmond MG Guildford
    Hi Christine,

    Thanks for the lovely review! We're glad you felt well looked after and enjoyed the coffee while you waited. Hope to see you again soon!

    Best regards, Cameron
  • Rating 5.0
    Well done thank you
    Response from Richmond MG Guildford
    Hi David,

    Thank you! We really appreciate the kind words.

    Best regards, Cameron
  • Rating 5.0
    From start to finish they made it as user friendly and as simple as possible the staff are so friendly and informative with up-to-date information via text message
    Response from Richmond MG Guildford
    Thank you, Fraser — we really appreciate your feedback and we are happy to be able to assist you. Kind regards,
    Mae
  • Rating 5.0
    Very helpful x and kind.
    Response from Richmond MG Guildford
    Good afternoon Kim, thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback! Kind regards, Cameron
  • Rating 5.0
    Good service , nice and friendly staff.
    Response from Richmond MG Guildford
    Thank you so much for the kind words, Kim! We're really glad you had a great experience. – Cameron
  • Rating 5.0
    Exceptional
    Response from Richmond MG Guildford
    Hi Denise, thank you for your 5-star review! We’re thrilled to hear you had such a fantastic experience with us. If you ever need anything, we’re always happy to help! Kind regards, Cameron
  • Rating 5.0
    Very good ..very helpful
    Response from Richmond MG Guildford
    Hi Paula, thank you for your 5 star review. I'm really glad you had such a lovely experience with us. Kind regards, Cameron
  • Rating 5.0
    The quality of the work is always good waiting time not so, but they are very busy.
    Response from Richmond MG Guildford
    Hi Matthew, thank you for your kind feedback. I'm really glad you had an excellent experience with us. Kind regards, Mae
  • Rating 5.0
    Very good service
    Response from Richmond MG Guildford
    Hi Naseem, thank you for your 5-star feedback. I'm really glad you enjoyed the service. Kind regards, Cameron
  • Rating 5.0
    A very smooth experience, Mariusz was very professional, friendly and helpful and explained all thoroughly.

    I have no complaints
    Response from Richmond MG Guildford
    Good morning Steven, Thank you for your 5-star feedback. I'm really glad you found the experience so excellent. Kind regards, Mae
  • Rating 5.0
    MG at Richmond Motors Guildford Eloise made the experience very easy kept me updated and was an absolute pleasure very happy with my car all in all MG rules lol
    Response from Richmond MG Guildford
    Good afternoon, Nicholas. Thank you for your lovely 5-star review, we really appreciate it and we are happy to hear Eloise made the experience so easy for you. All the best with your new car. Many thanks, Laurence
  • Rating 5.0
    Great service
    Response from Richmond MG Guildford
    Thank you for the 5-star review! We're glad to hear you had a great experience. If you ever need anything, feel free to reach out—we're always here to help!
  • Rating 4.0
    Despite extreme lack of operational space the service was first class and the work was finished 39 minutes early.
    Response from Richmond MG Guildford
    Thank you for your feedback! We're glad to hear that, despite the limited space, you still received first-class service and that the work was completed ahead of schedule. We appreciate your understanding and look forward to serving you again in the future!

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