Motability Scheme at Richmond MG Guildford
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 17:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Richmond MG Guildford
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Richmond MG Guildford can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Richmond MG Guildford on 01483317317 to make an appointment with our Motability specialist.
Contact information
Address
Moorfield Road
Slyfield Industrial Estate
Guildford GU1 1RU
GB
Phone Number
Call Richmond MG Guildford on 01483 317317
01483 317317
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 17:00Toggle Hours
Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 17:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 19:00 |
| Tuesday | 08:30 - 19:00 |
| Wednesday | 08:30 - 19:00 |
| Thursday | 08:30 - 19:00 |
| Friday | 08:30 - 19:00 |
| Saturday | 08:30 - 18:00 |
| Sunday | 10:00 - 17:00 |
Motability Scheme specialists:
- Nic Martin
- Marius Mockus
- Arbaaz Alam
- Henry Jackson
- Eloise Rossiter
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Mervin Gough
- Ross Alesbury
- Luke Prince
- James White
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Accessibility features at Richmond MG Guildford
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Richmond MG Guildford
- Rating 5.0Apr 23, 2024Such a smooth handover, the car was spotless as was the service the guys gave to me as a customerResponse from Richmond MG GuildfordApr 24, 2024Good morning, Fraser. Thank you for the great review and the feedback, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Apr 17, 2024From start to finish I could not fault them, I can not wait to have some freedom back thanks to them.Response from Richmond MG GuildfordApr 17, 2024Goof afternoon, Fraser. Thank you for the great review, we really appreciate it. We look forward to hopefully welcoming you back to the business again soon. Kind regards.
- Rating 5.0Apr 5, 2024Eloise was very knowledgeable and thoroughResponse from Richmond MG GuildfordApr 8, 2024Good morning, Catherine. Thank you so much for your kind words! We are so happy to hear that Eloise was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service so we're glad to hear you agree. Thank you again for your positive review!
- Rating 5.0Apr 4, 2024Excellent knowledge, very welcoming and helpfulResponse from Richmond MG GuildfordApr 8, 2024Thank you so much for your kind words! We are so happy to hear that we were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Mar 18, 2024Eloise was very well informed about the car and also discussed the other car we were looking atResponse from Richmond MG GuildfordMar 19, 2024Hi Cathrine. Thank you for your kind comments regarding your recent visit and experience with Eloise - I'm glad you found it informative and helpful 😊
- Rating 5.0Mar 13, 2024It was absolutely amazing made you feel very welcome I would recommend anyone to go with the companyResponse from Richmond MG GuildfordMar 14, 2024Good morning, Sharon. Thank you for your 5-star review, I'm very happy to read that you had an amazing experience and will be sure to pass on your kind comments and recommendation. Kind regards 😊
- Rating 5.0Dec 11, 2023Very quick and helpfulResponse from Richmond MG GuildfordDec 12, 2023Thank you for your kind words - we're glad to have been of service!
- Rating 3.0Dec 11, 2023Not the most responsive or informativeResponse from Richmond MG GuildfordDec 12, 2023Good morning Louise, I am sorry to hear that you're not fully satisfied with your recent experience at Richmond Motor Group. I would like to reassure you I have passed your feedback onto the relevant team in order to improve in the future. If you have anything else you would like to add please do not hesitate to reach out to us at customerservice@richmondmotorgroup.com . Kind regards
- Rating 5.0Nov 20, 2023Giles and Marius were literally absolutely tremendous from the second we walked through the door. They listened to our story of woe from Tonbridge Dealer and took us on board and we all agreed on a car in minutes. They were both professional and polite, answering all my nerdy questions. The car was in stock and looked amazing. All signed and collected on the exact day we requested shiny and charged. We are extremely happy all round.Response from Richmond MG GuildfordNov 20, 2023Hi Mark, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your car buying experience with Giles and Marius, they will be over the moon to hear your kind comments. We hope to welcome you back again in the future and wish you many happy miles in your new ride!
- Rating 5.0Oct 11, 2023Apart from lack of parking especially disabled knowing you do mobility the whole experience was excellent.
From the time we arrived till we left the sales rep Marius Mockus was so informative, no pushy sales talk ,he talked us through every stage insuring we completely understand each stage ,Marius explained the car and options with us .
If we were in two minds if we wanted the car when we walked in within about 2hrs and a test drive later we came away so happy and an order on the way .
As first time mobility users and having been to at least eight different dealerships before,most of who didn't seem at all interested it was a completely amazing experience. Cant thank Marius enough for his patience and answering all my questions.
Great sales rep !Response from Richmond MG GuildfordOct 12, 2023Good morning, Sonja. Thank you for taking the time to give feedback and your kind words! We are so happy to hear that Marius was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service and wish you many happy miles in your new car. Thank you again for your positive review! 😊 - Rating 5.0Sep 28, 2023Marius mockus supplied us with a new car recently very swift and excellent customer service from
Him . So thank you very muchResponse from Richmond MG GuildfordSep 29, 2023Good Morning Jemiala, we're thrilled to hear you had a 5-star experience at our MG Guildford branch with Marius. Enjoy your new ride! - Rating 5.0Sep 19, 2023Marius gave us excellent service. He was polite friendly and professional. He ensured that he updated us at all times on the delivery of our new car.Response from Richmond MG GuildfordSep 20, 2023Hi Alethea, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your car buying experience with Marius at our MG Guildford branch, we hope to see you again soon! Kind regards.
- Rating 5.0Sep 12, 2023Excellent very helpful with all the advice I needed Marius MockusResponse from Richmond MG GuildfordSep 13, 2023Thank you for the great review and the feedback, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Sep 2, 2023I was served by Marius and I must say he was extremely helpful and very professional and a pleasure to know . He is a credit to your company.Response from Richmond MG GuildfordSep 4, 2023Hi Louisa, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your car-buying experience with Marius, and we hope to see you again soon! Kind regards.
- Rating 5.0Jul 13, 2023Excellent customer serviceResponse from Richmond MG GuildfordJul 19, 2023Hi Richard. Thank you for your high star rating! We're so glad to hear you received excellent customer service.
- Rating 5.0May 31, 2023Over the moon with new mobility car Marius was very helpful and friendly and very knowledgeable and took me through all aspects of the car thankyou againResponse from Richmond MG GuildfordJun 1, 2023Hi Alan, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your car-buying experience with Marius, we hope to see you again soon! Kind regards, Richmond Motor Group.
- Rating 3.0May 25, 2023Treat Motability customers as others not as second rate citizensResponse from Richmond MG GuildfordMay 26, 2023Good morning, Elliot. thank you for taking the time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details on to the management team at the dealership. In the meantime, would you please mind sending over any additional information such as your vehicle registration, name and address to customerservice@richmondmotorgroup.com so we can look into the matter further? Thank you.
- Rating 5.0May 18, 2023Marius Mockus nice, friendly and professional. A credit to the company. Kept us updated with the timeframe on getting our car.Response from Richmond MG GuildfordMay 19, 2023Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0May 17, 2023Marius Mokus at Richmond Guildford was amazing. Took a while for car to arrive at dealership, but Marius kept us well informed. When we collected the car he took time and was kind in his approach.Response from Richmond MG GuildfordMay 18, 2023Thank you so much for your kind words! We are so happy to hear that Marius was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0May 15, 2023From the first phone call to Giles Sales Manager to my visit I was very impressed and everything was very friendly and made me feel at ease, thankyou, I am looking foreward to my new Mobility carResponse from Richmond MG GuildfordMay 15, 2023Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.