Motability Scheme at Group 1 Volkswagen Exeter

4.9
Rating 4.9
(96 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
2 Matford Way
Matford
Exeter EX2 8FN
GB
Get directions
Phone Number
Call Group 1 Volkswagen Exeter on 01392 215151
01392 215151
01392 215151
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • James Mcjury
  • Martyna Jaglowska
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Christopher Jones
  • Anna Davis
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Exeter

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Exeter

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 Volkswagen Exeter can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Volkswagen Exeter on 01392215151 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Group 1 Volkswagen Exeter

  • Rating 5.0
    Great experience with them. Polite and knowledgeable salesman .
    Response from Group 1 Volkswagen Exeter
    Dear Philip D.,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Exeter. We are thrilled to hear that our salesman was able to provide you with polite and knowledgeable service. Your feedback is incredibly valuable to us, and we are delighted that you had a great experience. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Brilliant - knowledgeable, friendly, helpful and patient despite me being very indecisive and know nothing about cars. Expert advice helped me pick the best one and taught me how to use all the interesting features and techy tools
    Response from Group 1 Volkswagen Exeter
    Hello Noah,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at Group 1 Volkswagen Exeter. Our team is dedicated to providing knowledgeable and friendly service, and it's great to know that we were able to assist you in finding the perfect car and help you understand all its features. Your kind words are truly appreciated, and we are delighted that you felt supported throughout the process. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new car and all its techy tools!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Great service 👏
    Response from Group 1 Volkswagen Exeter
    Hello Susan,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service at Group 1 Volkswagen Exeter. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Good
    Response from Group 1 Volkswagen Exeter
    Hello Amanda,

    Thank you so much for taking the time to leave us a wonderful 5-star review! We're thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Exeter. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Absolutely perfect
    Response from Group 1 Volkswagen Exeter
    Hello Jon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was absolutely perfect. At Group 1 Volkswagen Exeter, we strive to provide the best service possible, and it's incredibly rewarding to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Excellent service and pleasant staff
    Response from Group 1 Volkswagen Exeter
    Dear Susan F.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service and found our staff pleasant. Your feedback is incredibly important to us, and it’s always rewarding to know that we are meeting the needs of our customers.

    If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    A very smooth experience. Helpful and informative made it very easy for me. And kept me updated. Thank you.
    Response from Group 1 Volkswagen Exeter
    Hello Michelle,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a smooth and informative experience at Group 1 Volkswagen Exeter. Our team is dedicated to providing helpful service and keeping our customers updated, so it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Very polite and kind.
    Response from Group 1 Volkswagen Exeter
    Dear Jane,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be polite and kind during your visit. Providing excellent service is our top priority, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Group 1 Volkswagen Exeter in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    My experience joining the Motability Scheme was seamless, and I was able to find the ideal vehicle — the VW ID.4 — in an impressively short time with minimal stress. From start to finish, the staff demonstrated exceptional professionalism, attentiveness, and support, making the entire process smooth and enjoyable.

    The showroom and facilities were immaculate, reflecting the high standards of the dealership. The VW ID.4 is not only beautifully designed and affordable, but it has also exceeded my expectations in performance and comfort. Transitioning to an electric vehicle was a step I never anticipated taking, but I’m genuinely delighted that I made the switch. It’s a decision I’m thoroughly pleased with.

    I would like to express my sincere appreciation for the outstanding service provided by Mr. Philip Hallwood. From the moment I arrived, he was warm, courteous, and highly professional. He guided me through the process of joining the Motability Scheme with clarity and patience, ensuring I understood every step without ever making me feel pressured.

    Mr. Hallwood took the time to listen carefully to my specific needs and went above and beyond to meet every requirement regarding the VW ID.4. His exemplary service extended beyond the formalities — he kindly offered refreshments and made a genuine effort to engage with my autistic son, something that many sadly overlook. His compassion and attentiveness did not go unnoticed.

    Philip Hallwood is a credit to Volkswagen. He brings not only knowledge and professionalism but also a rare kindness and sincerity. Anyone fortunate enough to be assisted by him will undoubtedly come away with the same high regard that I do. I would highly recommend VW Exeter.
    Response from Group 1 Volkswagen Exeter
    Dear Shelley,

    Thank you so much for taking the time to share your wonderful experience with us at Group 1 Volkswagen Exeter. We are thrilled to hear that your journey with the Motability Scheme was seamless and that you found the perfect vehicle in the VW ID.4. It's fantastic to know that the transition to an electric vehicle has been a positive and satisfying decision for you.

    We are especially pleased to hear about the exceptional service provided by Philip. Your kind words about his professionalism, attentiveness, and genuine care are truly appreciated. We are proud to have him as part of our team, and it’s heart warming to know that his efforts made such a positive impact on your experience, particularly in engaging with your son.

    Your feedback about our showroom and facilities is also greatly appreciated, as we strive to maintain high standards for all our customers. Thank you for recommending us and for your generous rating. We look forward to serving you again in the future and wish you many enjoyable journeys in your VW ID.4.

    Warm regards,

    The Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Excellent, friendly staff, efficient service,
    Response from Group 1 Volkswagen Exeter
    Hello Destiny,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff excellent and friendly, and that you were pleased with the efficiency of our service. Providing top-notch service is our priority, and your feedback reaffirms the hard work we put in every day. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    James was very nice and caring
    Response from Group 1 Volkswagen Exeter
    Dear Julie,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Exeter. We are thrilled to hear that James was able to provide you with the care and kindness you deserve. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 4.0
    Evrythink was nice im very happy with VW service
    Response from Group 1 Volkswagen Exeter
    Hello Dominik,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our service at Group 1 Volkswagen Exeter. Your satisfaction is our top priority, and it's wonderful to know that you are happy with the service you received.

    If there's anything more we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Lovely and smooth process! James was amazing, and the car is brilliant too! Thankyou.
    Response from Group 1 Volkswagen Exeter
    Dear Eleanor,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a lovely and smooth experience with us at Group 1 Volkswagen Exeter. It's fantastic to know that James made such a positive impression and that you are pleased with your car. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Great service and very helpful staff good 😊
    Response from Group 1 Volkswagen Exeter
    Hello Brian,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our service and found our staff to be helpful. Your positive feedback is incredibly motivating for our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Exeter.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Couldn’t have asked for better James was amazing
    Response from Group 1 Volkswagen Exeter
    Hello Samuel,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us and that James was able to assist you so effectively. Providing excellent service is our top priority, and your feedback is incredibly rewarding. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Exeter.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Really lovely dealership the man we met with Philip was so informative and helpful, Smiley and chatty, helped us pick to right car for our family and just made it all a really easy process thank you.
    Response from Group 1 Volkswagen Exeter
    Dear Oakley,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience at Group 1 Volkswagen Exeter. It's fantastic to know that Philip was able to assist you in finding the perfect car for your family and made the process smooth and enjoyable. We strive to provide the best service possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Exeter
  • Rating 5.0
    Great service no problem was to big
    Response from Group 1 Volkswagen Exeter
    We're glad you found our team to be so helpful during your visit. We look forward to seeing you again here at Volkswagen Exeter!
  • Rating 5.0
    First class service
    Response from Group 1 Volkswagen Exeter
    Dear Monica,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received first-class service during your visit to Group 1 Volkswagen Exeter. Our team is dedicated to providing the best experience possible, and your feedback is a great testament to their hard work and commitment.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Group 1 Volkswagen Exeter
  • Rating 5.0
    Friendly and polite
    Response from Group 1 Volkswagen Exeter
    Hello Amanda,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and polite. Providing excellent service is our top priority, and it's always rewarding to know that we are meeting our customers' expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Exeter.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    The whole process was explained clearly and went smoothly. Regular updates and information about the vehicle was sent to me. The handover process was very quick and smooth and I am really pleased with the car.
    Response from Group 1 Volkswagen Exeter
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.

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