Motability Scheme at Vertu BMW Exeter

Motability Scheme at Vertu BMW Exeter

4.8
Rating 4.8
(42 reviews)
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 15:00Closed Today
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Welcome to Vertu BMW Exeter

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Vertu BMW Exeter can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Vertu BMW Exeter on 01392822555 to make an appointment with our Motability specialist.

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Contact information

Address
Yeoford Way
Marsh Barton Trading
Exeter EX2 8LP
GB
Get directions
Phone Number
Call Vertu BMW Exeter on 01392 822555
01392 822555
01392 822555
Website

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Email

andrew.hosking@vertumotors.com

Feedback

Leave dealer feedback

Reviews

Find or leave a review on Google

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Showroom details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 15:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 15:00
SundayClosed

Motability Scheme specialists:

  • Charlotte Barlow
  • Chrystian Byrszel
  • Matthew Levick
  • Jack Payne
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 15:00
SundayClosed

Motability service specialists:

  • David Melhuish
  • Natalie Mugford
  • Keira Derbe
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu BMW Exeter

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu BMW Exeter

  • Rating 5.0
    Fantastic from start to finish.
    Rowan Edwards kept me in the loop throughout the whole process. Would highly recommend Rowan and BMW
    Response from Vertu BMW Exeter
    Hello Samantha,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was fantastic from start to finish. Rowan Edwards will be delighted to know that you appreciated being kept in the loop throughout the process. Your recommendation means a lot to us, and we're grateful for your kind words about both Rowan and BMW.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Very patient and understanding of my disability. Overall, very helpful.
    Response from Vertu BMW Exeter
    Dear Ian

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our team patient and understanding of your needs. It is our priority to ensure that all our customers feel supported and valued, and your feedback is a wonderful affirmation of our efforts.

    We are delighted to have been of help to you and look forward to assisting you again in the future. If you have any further needs or questions, please don't hesitate to reach out.

    Warm regards,

    Dean
  • Rating 5.0
    Helpful
    Response from Vertu BMW Exeter
    Dear Gillian W.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service helpful and that you had a positive experience with us at Vertu BMW Exeter. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Matthew
  • Rating 5.0
    Helpful friendly staff
    Response from Vertu BMW Exeter
    Dear Gillian W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff helpful and friendly. Providing excellent service is our top priority, and it’s always rewarding to know that we are meeting our customers' expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu BMW Exeter soon.

    Best regards,
    Matthew
  • Rating 5.0
    It was really good
    Response from Vertu BMW Exeter
    Hello Paul,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at Vertu BMW Exeter. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Vertu BMW Exeter Team
  • Rating 5.0
    Matt was very helpful, and brought the car to me as I wasn’t well enough to get to the new dealership base 60 miles away.
    Response from Vertu BMW Exeter
    Hello Matthew R.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Matt was able to assist you by bringing the car to your location. Our team is dedicated to providing exceptional service, and it's wonderful to know that Matt's efforts made a positive impact during your time of need. Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Informative, considerate good at ironing out problems. Very friendly and inclusive.
    Response from Vertu BMW Exeter
    Good afternoon, Katherine . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Good customer care
    Response from Vertu BMW Exeter
    Good morning Lynn. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    After returning my car early, I ordered a car through BMW exeter after my previous dealer let me down throught the entire lease of my previous car.

    Shaun, who assisted me was next to none throught the entire process. He booked me in an appointment same day to which I attended, he really listened to everything I asked and all the silly questions I put fowaed but never made me feel any less of a customer just because I am not buying or financing directly through them and they get the commission. Shaun broke down absolutely everything I needed to know about the vehicle that I was most interested in and really made everything easily digestible for me, especially as I have adhd and struggle with understanding information. We test drove the car (he drove it first) to show me the workings of the car, then I gave it a go, he praised my driving and we had such a relaxed conversation, I've never received customer service like this with any other car dealer I visited... honestly, I said yes to the car not only because suitability practicality and style but mostly because I know after bad experience last time BMW exeter truly takes care of its customers. Every staff member smiled at me when I walked by and overall it was a truly positive experience. I think I spent nearly 4 hours at BMW, I know ita a long time but I was never rushed or pressured in any way. I cannot wait to drive my new vehicle I feel so much more relaxed now.

    Thankyou SO much
    Response from Vertu BMW Exeter
    Thank you so much for your kind words! We are so happy to hear that Shaun was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    The whole process was seamless. Salesperson was very knowledgeable and helpful.
    Response from Vertu BMW Exeter
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Collected when promised, returned when expected. Everyone involved helpful. Absolutely no complaints!
    Response from Vertu BMW Exeter
    Hi Anne, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Very professional loan car was ready, work carried out same day p
    Response from Vertu BMW Exeter
    Hi Anthony, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    James Dixon was very helpful and sorted us a car which will be suitable for us.
    Response from Vertu BMW Exeter
    Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
  • Rating 5.0
    Great service friendly staff helped make the experience pleasant and hassle free
    Response from Vertu BMW Exeter
    Hi David. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Brian
  • Rating 5.0
    Excellent Service from start to finish
    Response from Vertu BMW Exeter
    Hi Wayne, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 3.0
    Great the car was collected and delivered
    such a shame no video of the vehicle inspection like previous years, just a bit of paper saying MOT pass and what was changed in service
    why have the videos stopped ?
    Response from Vertu BMW Exeter
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3AM0311 Kind regards, Liza.
  • Rating 5.0
    Very helpful, very pleasant, no complaints at all
    Response from Vertu BMW Exeter
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Considering our sales representative “Micheal Page” at BMW Exeter is a new member of your sales team, his patience and product knowledge from start to finish was second to none. I would also suggest that Michael is recognised for going above and beyond with his Customer Service skills during the purchase of our Motability Car (which wasn’t a straight forward process as it normally would be) but the level of patience and attention he gave to my 8 year old son (Isaac, who is highly Autistic) who was with me at the time, made the
    3+ hours we were on the sales office a much less stressful experience for my and an more of an enjoyable experience for Isaac.
    Thank You!
    Kind Regards
    Wayne Gordon
    Response from Vertu BMW Exeter
    Thank you so much for your kind words! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
  • Rating 5.0
    I am a returning customer to Vertu (formerly Westerly) which speaks volumes for the customer service. Adam Camp was knowledgable, very efficient and took time to understand our needs in purchasing a IX4 through the Motability scheme. We look forward to receiving the new car through the handover with Adam in December.
    Response from Vertu BMW Exeter
    Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Adam and the team. We hope to see you again soon. Happy motoring, Dawn
  • Rating 5.0
    All good.
    Response from Vertu BMW Exeter
    Thank you for taking your time to leave this great review! Kind regards, Stuart.

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