Motability Scheme at Vertu BMW Exeter
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Vertu BMW Exeter
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Vertu BMW Exeter can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Vertu BMW Exeter on 01392822555 to make an appointment with our Motability Scheme specialist.
Contact information
Address
Yeoford Way
Marsh Barton Trading
Exeter EX2 8LP
GB
Phone Number
Call Vertu BMW Exeter on 01392 822555
01392 822555
Website
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00Closed Today Toggle Hours
Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:30 |
| Tuesday | 08:30 - 18:30 |
| Wednesday | 08:30 - 18:30 |
| Thursday | 08:30 - 18:30 |
| Friday | 08:30 - 18:30 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Gavin Osborne
- Adam Camp
- Sean Morris
- Curtis Provins
- Charlotte Barlow
- George Bolt
- Lewis Gibbons
- Myers Goad
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 15:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 15:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:00 - 15:00 |
| Sunday | Closed |
Motability service specialists:
- David Melhuish
- Natalie Mugford
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Vertu BMW Exeter
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Vertu BMW Exeter
- Rating 5.0Oct 2, 2024Good customer careResponse from Vertu BMW ExeterOct 2, 2024Good morning Lynn. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0Aug 5, 2024After returning my car early, I ordered a car through BMW exeter after my previous dealer let me down throught the entire lease of my previous car.
Shaun, who assisted me was next to none throught the entire process. He booked me in an appointment same day to which I attended, he really listened to everything I asked and all the silly questions I put fowaed but never made me feel any less of a customer just because I am not buying or financing directly through them and they get the commission. Shaun broke down absolutely everything I needed to know about the vehicle that I was most interested in and really made everything easily digestible for me, especially as I have adhd and struggle with understanding information. We test drove the car (he drove it first) to show me the workings of the car, then I gave it a go, he praised my driving and we had such a relaxed conversation, I've never received customer service like this with any other car dealer I visited... honestly, I said yes to the car not only because suitability practicality and style but mostly because I know after bad experience last time BMW exeter truly takes care of its customers. Every staff member smiled at me when I walked by and overall it was a truly positive experience. I think I spent nearly 4 hours at BMW, I know ita a long time but I was never rushed or pressured in any way. I cannot wait to drive my new vehicle I feel so much more relaxed now.
Thankyou SO muchResponse from Vertu BMW ExeterAug 5, 2024Thank you so much for your kind words! We are so happy to hear that Shaun was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart. - Rating 5.0May 2, 2024The whole process was seamless. Salesperson was very knowledgeable and helpful.Response from Vertu BMW ExeterMay 2, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Mar 28, 2024Collected when promised, returned when expected. Everyone involved helpful. Absolutely no complaints!Response from Vertu BMW ExeterMar 28, 2024Hi Anne, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Feb 19, 2024Very professional loan car was ready, work carried out same day pResponse from Vertu BMW ExeterFeb 19, 2024Hi Anthony, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Feb 17, 2024James Dixon was very helpful and sorted us a car which will be suitable for us.Response from Vertu BMW ExeterFeb 17, 2024Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
- Rating 5.0Dec 29, 2023Great service friendly staff helped make the experience pleasant and hassle freeResponse from Vertu BMW ExeterDec 29, 2023Hi David. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Brian
- Rating 5.0Nov 20, 2023Excellent Service from start to finishResponse from Vertu BMW ExeterNov 20, 2023Hi Wayne, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 3.0Nov 3, 2023Great the car was collected and delivered
such a shame no video of the vehicle inspection like previous years, just a bit of paper saying MOT pass and what was changed in service
why have the videos stopped ?Response from Vertu BMW ExeterNov 3, 2023Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3AM0311 Kind regards, Liza. - Rating 5.0Oct 30, 2023Very helpful, very pleasant, no complaints at allResponse from Vertu BMW ExeterOct 30, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Sep 28, 2023Considering our sales representative “Micheal Page” at BMW Exeter is a new member of your sales team, his patience and product knowledge from start to finish was second to none. I would also suggest that Michael is recognised for going above and beyond with his Customer Service skills during the purchase of our Motability Car (which wasn’t a straight forward process as it normally would be) but the level of patience and attention he gave to my 8 year old son (Isaac, who is highly Autistic) who was with me at the time, made the
3+ hours we were on the sales office a much less stressful experience for my and an more of an enjoyable experience for Isaac.
Thank You!
Kind Regards
Wayne GordonResponse from Vertu BMW ExeterSep 28, 2023Thank you so much for your kind words! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe - Rating 5.0Sep 15, 2023I am a returning customer to Vertu (formerly Westerly) which speaks volumes for the customer service. Adam Camp was knowledgable, very efficient and took time to understand our needs in purchasing a IX4 through the Motability scheme. We look forward to receiving the new car through the handover with Adam in December.Response from Vertu BMW ExeterSep 15, 2023Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Adam and the team. We hope to see you again soon. Happy motoring, Dawn
- Rating 5.0Jun 23, 2023All good.Response from Vertu BMW ExeterJun 23, 2023Thank you for taking your time to leave this great review! Kind regards, Stuart.
- Rating 5.0May 17, 2023Will was extremely helpful and professional. Enjoyed the test drive without the pressure of a salesman.Response from Vertu BMW ExeterMay 17, 2023Good afternoon Carole. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Will and the team. We will pass this onto our Management Team, so they receive the recognition they deserve. Kind regards, Dean.
- Rating 5.0Feb 27, 2023Very polite, prompt, and explained questions clearly.Response from Vertu BMW ExeterMar 20, 2023Hi Jennifer, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
- Rating 3.0Feb 23, 2023Sat for 3 hrs waiting , used the self service as asked to via email and nobody knew my car had arrived?
Treated like was my fault, altho assistant did apologise and sorted a loan car for me so I could get back home whilst they did the mot etcResponse from Vertu BMW ExeterMar 20, 2023Hi Rachael, Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com quoting YRH32003. Regards, Keith - Rating 5.0Feb 4, 2023Brilliant service with a smileResponse from Vertu BMW ExeterMar 22, 2023Good afternoon, thank you for taking the time to leave this review. Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Stuart.
- Rating 5.0Jan 10, 2023Great customer service, very professional, highly recommend BMW faultlessResponse from Vertu BMW ExeterMar 22, 2023Good afternoon, thank you for taking the time to leave this review. Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Stuart.
- Rating 5.0Jan 9, 2023Excellent service with the coffee machine while you waitResponse from Vertu BMW ExeterMar 22, 2023Good afternoon, thank you for taking the time to leave this review. Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Stuart.
- Rating 5.0Nov 9, 2022Reliable and efficientResponse from Vertu BMW ExeterMar 22, 2023Good afternoon, thank you for taking the time to leave this review. Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Stuart.