Motability Scheme at Vertu Vauxhall Sunderland

4.9
Rating 4.9
(542 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Sunderland

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Sunderland on 01916397523 to make an appointment with our Motability specialist.

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Contact information

Address
Alexandra Avenue
Hylton Riverside
Sunderland SR5 2TB
GB
Get directions
Phone Number
Call Vertu Vauxhall Sunderland on 0191 639 7523
0191 639 7523
0191 639 7523
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Gray
  • Dean Richardson
  • Kieran Bone
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Steve Laidler
  • Deborah Elves
  • Paul Rutherford
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Sunderland

  • Rating 5.0
    The customer care was as usual superb . Very helpful and polite . Looked after so well by Kate and deb
    Response from Vertu Vauxhall Sunderland
    Hello Aidan

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you had a superb experience with our customer care team. It's wonderful to know that Kate and Deb were able to assist you so effectively and make your visit pleasant. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Vertu Vauxhall Sunderland in the future.

    Best regards,
    Keith
  • Rating 5.0
    Very good customer service.
    Response from Vertu Vauxhall Sunderland
    Hello Paige

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with our customer service at Vertu Vauxhall Sunderland. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Friendly staff and amazing service couldn't ask for better
    Response from Vertu Vauxhall Sunderland
    Hello Debby,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our staff friendly and our service amazing. Providing the best experience for our customers is our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Sunderland
  • Rating 5.0
    Brilliant
    Response from Vertu Vauxhall Sunderland
    Hello Ian P.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a brilliant experience with us at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Stewart was very friendly, helpful and informative with my family and I.
    Response from Vertu Vauxhall Sunderland
    Hello Karina
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Stewart was able to provide you and your family with a friendly, helpful, and informative experience at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards, Dawn
    The Vertu Vauxhall Sunderland Team
  • Rating 5.0
    Could not have been more helpful
    Response from Vertu Vauxhall Sunderland
    Dear Sonia

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team at Vertu Vauxhall Sunderland to be so helpful. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Keith
  • Rating 5.0
    Answered all my questions with ease
    Response from Vertu Vauxhall Sunderland
    Hello Ian

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that all your questions were answered with ease. Providing excellent customer service is a top priority for us at Vertu Vauxhall Sunderland, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Brilliant as usual. Thank you.
    Response from Vertu Vauxhall Sunderland
    Hello Colin,

    Thank you so much for your wonderful review! We're thrilled to hear that you had another brilliant experience with us at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and it’s great to know that we continue to meet your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Excellent service can’t fault it
    Response from Vertu Vauxhall Sunderland
    Dear Rayment R.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you received excellent service during your visit to Vertu Vauxhall Sunderland. Our team is dedicated to providing the best experience possible, and your feedback is a wonderful affirmation of their hard work. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Fantastic service and fantastic staff
    Response from Vertu Vauxhall Sunderland
    Hello William C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service and staff at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Very efficient and helpful
    Response from Vertu Vauxhall Sunderland
    Hello Chase

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service efficient and helpful. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,
    Dean
  • Rating 5.0
    Happy with all aspects.
    Response from Vertu Vauxhall Sunderland
    Hello Bruce.

    Thank you for your positive review! We’re delighted to know you enjoyed your experience at Vertu Vauxhall Sunderland. Our team is committed to excellent service with the Motability Scheme. Your feedback inspires us to keep up the great work. If you have any questions or need assistance, feel free to reach out.

    Best regards,
    Kerry
  • Rating 5.0
    Stewart is a very helpful man and went through everything with me clearly. He's a friendly guy and nothing is too much trouble
    Response from Vertu Vauxhall Sunderland
    Hello Amanda,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Stewart. It's great to know that he was able to assist you clearly and make you feel comfortable throughout the process. We strive to provide exceptional service, and your feedback reassures us that we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,
    Keith
  • Rating 5.0
    A great reliable garage
    Response from Vertu Vauxhall Sunderland
    Hello Eileen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you find our garage reliable and that you had a great experience with us. At Vertu Vauxhall Sunderland, we strive to provide the best service possible, and it's always rewarding to know that our efforts are appreciated. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Very helpful and friendly
    Response from Vertu Vauxhall Sunderland
    Hello Alisha,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be helpful and friendly. Providing excellent service is our top priority, and your feedback lets us know we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,
    Dean
  • Rating 5.0
    Maria was wonderful. She made the sale very easy and helped efficiently when needed. She has made the whole process very easy and u love my new choice of car. Thank you Maria
    Response from Vertu Vauxhall Sunderland
    Dear Lauren

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Maria was able to make the process of purchasing your new car smooth and enjoyable. It's wonderful to know that you love your new choice of car, and we are delighted that Maria's assistance met your expectations. Your feedback is greatly appreciated and will be shared with Maria and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Stewart was really helpful from start to finish and I will be recommending him where ever possible
    Response from Vertu Vauxhall Sunderland
    Hello Lorraine G.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Stewart was able to assist you so effectively throughout your experience with us. Your recommendation means a lot to us, and we are grateful for your support. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Stuart was so helpful as I had never had a mobility car before. He was sp patient with me . So friendly made me feel comfortable. Credit to yr company.
    Response from Vertu Vauxhall Sunderland
    Dear Carol O.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Stuart. It's great to know that he was able to make you feel comfortable and supported during your first experience with a mobility car. We take pride in our team's dedication to providing exceptional service, and your kind words are a testament to Stuart's commitment. We truly appreciate your recognition and are delighted to have you as a valued customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    First class
    Stuart gave all the information that I requested
    He arranged a test drive to which I found the
    Corsa an excellent drive.
    Stuart said that when I collect the car, he
    Would explain what all the buttons are switches are for, including sat nav settings.
    I'm looking forward to connecting my new car
    Thanks to Stuart
    Response from Vertu Vauxhall Sunderland
    Hello David H.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a first-class experience at Vertu Vauxhall Sunderland. Providing exceptional service is our top priority, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Really attentive went through everything in car .I felt really comfortable
    Response from Vertu Vauxhall Sunderland
    Hello Susan,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you felt comfortable and that our team was attentive in going through everything in the car with you. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean

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