Motability Scheme at LSH Mercedes-Benz of Birmingham

4.5
Rating 4.5
(71 reviews)
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 13:00Closed Today
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Welcome to Mercedes-Benz of Birmingham

Motability Scheme at LSH Mercedes-Benz of BirminghamMotability Scheme at LSH Mercedes-Benz of Birmingham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. LSH Mercedes-Benz of Birmingham can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact LSH Mercedes-Benz of Birmingham on 01213777800 to make an appointment with our Motability specialist.

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Contact information

Address
144 Bromford Lane
Erdington
Birmingham B24 8DE
GB
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Phone Number
Call LSH Mercedes-Benz of Birmingham on 0121 377 7800
0121 377 7800
0121 377 7800
Website

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Email

Email us

Feedback

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Reviews

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Service centre details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Lisa Smith
  • Molly Cockbill
  • Amy Sangha
We recommend calling and booking an appointment before visiting.

Accessibility features at LSH Mercedes-Benz of Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Reviews at LSH Mercedes-Benz of Birmingham

  • Rating 5.0
    Very good
    Response from LSH Mercedes-Benz of Birmingham
    Hi Nazia, Thanks for the 5-Star review
  • Rating 5.0
    Ok
    Response from LSH Mercedes-Benz of Birmingham
    Hi Amandeep, Thanks for the 5-Star review
  • Rating 5.0
    Tara was really helpful she did her best to give me the best service that I required for my vehicle. Thank you x
    Response from LSH Mercedes-Benz of Birmingham
    Hi Nazia, Thanks for the great review
  • Rating 5.0
    I was kept up to date whilst my car was in your care via Tara. The work which was recommended has been completed has suggested. My vehicle was return to me clean inside/ out.

    All the staff I spoke to at the dealership, we’re pleasant/ approachable and willing to help. I was offered refreshments has soon as I sat down.

    Thank you staff for making my experience, one to remember.

    Sandra F
    Response from LSH Mercedes-Benz of Birmingham
    Hi Sandra, Thanks for the great review
  • Rating 1.0
    It took me 1 hour to drop my keys off at 8:30am. The reason for selecting this time was so that I was able to manage my day.

    Because of the delay, 2 meets were rescheduled and 1 meeting missed.

    Thank you.
    Response from LSH Mercedes-Benz of Birmingham
    Hi Rubina, I am sorry to learn of this, I will investigate this internally
  • Rating 1.0
    Absolutely terrible, i waited nearly 5 hours for a service, informed them i had a hospital appointment on the afternoon and i had to leave at 1 and i told him this at 9am i was still there at 1.30 and had to cancel my appointment. Shocking service appointment
    Response from LSH Mercedes-Benz of Birmingham
    HI Nicola, I am sorry to learn of this, I will take this up with the management team
  • Rating 5.0
    Tara was the best representative I’ve had when booking my car in for a service. After a poor previous experience she really reaffirmed a positive opinion of Mercedes.
    Response from LSH Mercedes-Benz of Birmingham
    Hi Jacob, Thanks for the lovely review
  • Rating 5.0
    Great customer service!
    Response from LSH Mercedes-Benz of Birmingham
    Hi Kaiden , Thanks for the review,
  • Rating 5.0
    Teresa McCollin
    Response from LSH Mercedes-Benz of Birmingham
    Hi Teresa, Thanks for the 5-Star review
  • Rating 5.0
    Great quick and efficient service
    Response from LSH Mercedes-Benz of Birmingham
    HI Christopher, Thanks for the review
  • Rating 5.0
    Great customer service. I was treated with utmost respect. Thank you to the girls. The only thing I ask is to park my car closer when picking up.
    Response from LSH Mercedes-Benz of Birmingham
    Hi Sophie, Thanks for the great review, I will feed back on the parking matter
  • Rating 4.0
    overall great customer service but wasn't happy when it came to self checkout
    Response from LSH Mercedes-Benz of Birmingham
    Hi Yasmeen, Thanks for the review
  • Rating 5.0
    Great greeting at the door. Shown to my seat and was seen within 5 minutes. I was asked if I wanted a drink regularly. Smiles all around. My car was done before the slotted time. Which was good cos I had a waiting appointment. Great service.
    Response from LSH Mercedes-Benz of Birmingham
    Hi Rennia, Thanks for the lovely review ,
  • Rating 5.0
    The staff are as ever totally consistent,polite,professional,helpful and knowledgable.Its reassuring to go to this dealership and know they are going to be so consistent.
    Response from LSH Mercedes-Benz of Birmingham
    Hi Nicholas, Thanks for the review, Tracey
  • Rating 5.0
    Great work
    Response from LSH Mercedes-Benz of Birmingham
    Hi Nasrat, Thanks for the great review
  • Rating 5.0
    The definition of customer service
    Response from LSH Mercedes-Benz of Birmingham
    Hi Kevin, Thanks for the lovely review,
  • Rating 5.0
    Great communication
    Response from LSH Mercedes-Benz of Birmingham
    Hi Rukhsana, Thanks for the review,
  • Rating 1.0
    Asked for a car wash and all they did was just chuck some water on it. Still dirty from inside out. After complaining i was told bring the car back another day. What a joke! Worst experience ever
    Response from LSH Mercedes-Benz of Birmingham
    Hi , I am sorry to learn of this matter and I will provide feedback to the managers regarding this
  • Rating 5.0
    They washed the car I was really happy
    Response from LSH Mercedes-Benz of Birmingham
    Hi Zebun, Thanks for the review
  • Rating 5.0
    Dealer service was top notch. Thank you
    Response from LSH Mercedes-Benz of Birmingham
    Hi Bogumila, Thanks for the review,

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