Motability Scheme at Holdcroft Renault Hanley

4.9
Rating 4.9
(282 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Contact information

Address
Leek Road
Stoke-On-Trent ST1 6AD
GB
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Phone Number
Call Holdcroft Renault Hanley on 01782 214371
01782 214371
01782 214371
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Amy Brassington
  • Dean Powell
  • Travis Collier
  • Alex Goodwin
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Darren Yates
  • Ben Simpson
  • Sofia Capparelli-Lowe
  • Justine France-Evans
  • Richard Williams
We recommend calling and booking an appointment before visiting.
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Accessibility features at Holdcroft Renault Hanley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Holdcroft Renault Hanley

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Holdcroft Renault Hanley can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Holdcroft Renault Hanley on 01782214371 to make an appointment with our Motability specialist.

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Reviews at Holdcroft Renault Hanley

  • Rating 5.0
    Claire was fantastic really really helpfull very knowledgeable about the vehicle and its ability to suit my needs excellent service
    Response from Holdcroft Renault Hanley
    Hello Stephen R.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Claire was able to provide you with excellent service and assist you with her knowledge about the vehicle. It's great to know that she could help find something that suits your needs perfectly. Your kind words and 5-star rating mean a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Very welcoming, friendly environment, very pleasant staff. Really helpful, easy to decide and make final decision on chosen car because everything was shown and described.
    Response from Holdcroft Renault Hanley
    Hello Elizabeth,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our environment welcoming and our staff friendly and helpful. It's great to know that we could assist you in making a decision on your chosen car with ease. Your feedback is incredibly valuable to us, and we are delighted to have provided you with a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    The young man was extremely helpful couldn't do enough for us. Explained everything in details we could understand.
    Response from Holdcroft Renault Hanley
    Hello Michaelo B.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our team at Holdcroft Renault Hanley. It's wonderful to know that the young man who assisted you was able to provide detailed explanations and was extremely helpful. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    I was treated in a friendly professioanl manner. Any questions i had were dealt with fully.
    I look foreward to dealing with thectesm at Holdcroft in the fiture.
    Response from Holdcroft Renault Hanley
    Dear Margaret,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Holdcroft Renault Hanley. Our team takes great pride in providing friendly and professional service, and it's rewarding to know that we were able to address all your questions to your satisfaction.

    We look forward to welcoming you back in the future and continuing to assist you with all your mobility needs. If there's anything else we can do for you, please don't hesitate to reach out.

    Warm regards,

    The Holdcroft Renault Hanley Team
  • Rating 5.0
    polite helpful and considerate
    Response from Holdcroft Renault Hanley
    Dear Derek T.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team polite, helpful, and considerate during your visit to Holdcroft Renault Hanley. Your feedback is incredibly important to us, and it’s great to know that we met your expectations.

    We strive to provide the best possible service to all our customers, and your kind words are a testament to the hard work and dedication of our team. If there is anything more we can do for you or if you have any further feedback, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme at Holdcroft Renault Hanley.

    Best regards,

    Holdcroft Renault Hanley
  • Rating 5.0
    Exceptional. I would highly recommend using Holdcroft Renault Hanley for the Motability Scheme.

    Both Amy, Sales Manager and Dionne our Sales Executive have been amazing.

    They made us feel welcome and were friendly, very helpful and professional.

    Dionne spent so much time with us setting up the car and running through how each part of the car worked. Nothing was too much trouble. Dionne has offered for us to go back and run through anything that we are unsure of.
    Dionne phoned today as a courtesy call to ask how our journey home was. This was a lovely added bonus to a perfect experience.

    Exceptional experience, thank you so much
    Response from Holdcroft Renault Hanley
    Dear Amanda,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an exceptional experience with the Motability Scheme at Holdcroft Renault Hanley. It’s fantastic to know that Amy and Dionne made you feel welcome and provided the friendly, helpful, and professional service we strive for.

    We are particularly pleased that Dionne was able to assist you thoroughly with setting up your car and ensuring you were comfortable with all its features. Her dedication to customer satisfaction is truly commendable, and we’re glad it made a positive impact on your experience.

    Your kind words and recommendation mean a lot to us, and we are delighted that you felt supported throughout your journey. Should you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to welcoming you back in the future.

    Thank you once again for your feedback and for choosing Holdcroft Renault Hanley.

    Best regards,

    Holdcroft Renault Hanley
  • Rating 5.0
    A first class handover and service from start to finish.
    Response from Holdcroft Renault Hanley
    Dear Jane F.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a first-class experience with us from start to finish. Our team at Holdcroft Renault Hanley is dedicated to providing exceptional service, and it's incredibly rewarding to know that we met your expectations.

    Your feedback is greatly appreciated and will be shared with the entire team. We look forward to assisting you again in the future and ensuring that your experience remains top-notch.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Holdcroft Renault Hanley Team
  • Rating 5.0
    Travis was exceptionally helpful. He made the whole process easy to manage and had great communication, both in person and via email.

    He was extremely knowledgeable about the process which put us at ease and he was really,friendly polite and professional throughout.

    He is a great asset to the Holdcroft Group.

    Response from Holdcroft Renault Hanley
    Dear Ewan C.,

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Holdcroft Renault Hanley. We are thrilled to hear that Travis was able to make the process easy and enjoyable for you. His dedication to excellent communication and professionalism is something we truly value, and it's fantastic to know that it made a positive impact on your experience.

    We are proud to have Travis as part of our team, and your kind words will certainly be shared with him. Your satisfaction is our top priority, and it's rewarding to know that we succeeded in providing you with the service you deserve.

    Thank you once again for your review and for choosing the Motability Scheme with us. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,

    Holdcroft Renault Hanley Team
  • Rating 5.0
    Seamless transaction . Dionne was great . Very pleased .
    Response from Holdcroft Renault Hanley
    Hello Charlie H.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was seamless and that Dionne provided you with great service. Your satisfaction is our top priority, and it's fantastic to know that you are very pleased with your transaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Holdcroft Renault Hanley.

    Best regards,

    The Motability Scheme Team
  • Rating 4.0
    Alex was great
    Response from Holdcroft Renault Hanley
    Hello Claire,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that Alex was able to provide you with great service during your visit. Your satisfaction is important to us, and we appreciate your rating. If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to let us know. We look forward to welcoming you back to Holdcroft Renault Hanley in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Very very friendly
    Response from Holdcroft Renault Hanley
    Hello Iveta,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be very friendly. Providing excellent customer service is a top priority for us at Holdcroft Renault Hanley, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    First class service. Staff great and work done in half a day.
    Response from Holdcroft Renault Hanley
    Hello Kevin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received first-class service and that our staff made a positive impression on you. It's great to know that we were able to complete the work in half a day, meeting your expectations. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Excellent service,from start to finish ,friendly professional staff,
    Response from Holdcroft Renault Hanley
    Dear Lesley P.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us from start to finish. Our team takes great pride in providing friendly and professional service, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Holdcroft Renault Hanley.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Wonderful staff! Each time i visit the warm welcome and service is always fantastic!
    Thank you to all the staff
    Response from Holdcroft Renault Hanley
    Dear Angela H.,

    Thank you so much for your wonderful review! We are thrilled to hear that you consistently receive a warm welcome and fantastic service during your visits. Our team at Holdcroft Renault Hanley takes great pride in ensuring our customers feel valued and appreciated. Your kind words and perfect rating mean a lot to us, and we will be sure to share your feedback with all the staff. We look forward to welcoming you back soon!

    Warm regards,

    The Holdcroft Renault Hanley Team
  • Rating 4.0
    Car was a bit small but ok
    Response from Holdcroft Renault Hanley
    Hello Malcolm,

    Thank you for taking the time to share your feedback with us. We're glad to hear that you found the car satisfactory, even though it was a bit smaller than expected. Your insights are valuable to us as we strive to improve our services and offerings. If there's anything more we can do to assist you or if you have any further comments, please feel free to reach out. We hope to see you again soon at Holdcroft Renault Hanley.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Everything was done to a good standard on a timely basis. Any issues were passed on to me with a full explanation.
    Response from Holdcroft Renault Hanley
    Dear Neil C.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you were satisfied with the service you received at Holdcroft Renault Hanley. Our team strives to ensure that everything is handled efficiently and to a high standard, and it's wonderful to know that we met your expectations. We appreciate your feedback and look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    The staff are always friendly and happy. Customer service is excellent along with service department. I can't really fault anything with this dealership they're fantastic
    Response from Holdcroft Renault Hanley
    Hello Michelle,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team at Holdcroft Renault Hanley. Our staff takes great pride in providing friendly and excellent customer service, and it's fantastic to know that their efforts have made a difference for you.

    Your kind words and perfect rating mean a lot to us, and they motivate us to continue delivering the best service possible. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    Holdcroft Renault Hanley Team
  • Rating 5.0
    Nice person coverd everything
    Response from Holdcroft Renault Hanley
    Hello Yorick H.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a positive experience with us and that everything was covered to your satisfaction. Our team at Holdcroft Renault Hanley is dedicated to providing excellent service, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Very polite and efficient
    Response from Holdcroft Renault Hanley
    Dear Melanie S.,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our service to be polite and efficient. Providing excellent customer service is our top priority, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Holdcroft Renault Hanley.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    The young man was very helpful and very polite he explained everything to me and told me all I needed to know about the motability scheme
    Response from Holdcroft Renault Hanley
    Hello Paul S.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our team member. It's wonderful to know that he was able to provide you with all the information you needed about the Motability Scheme. Your feedback is greatly appreciated and will be shared with the team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Holdcroft Renault Hanley Team

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