Motability Scheme at Holdcroft Renault Hanley

4.9
Rating 4.9
(299 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Contact information

Address
Leek Road
Stoke-On-Trent ST1 6AD
GB
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Phone Number
Call Holdcroft Renault Hanley on 01782 214371
01782 214371
01782 214371
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Amy Brassington
  • Dean Powell
  • Travis Collier
  • Alex Goodwin
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Darren Yates
  • Ben Simpson
  • Sofia Capparelli-Lowe
  • Justine France-Evans
  • Richard Williams
We recommend calling and booking an appointment before visiting.
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Accessibility features at Holdcroft Renault Hanley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Holdcroft Renault Hanley

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Holdcroft Renault Hanley can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Holdcroft Renault Hanley on 01782214371 to make an appointment with our Motability specialist.

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Reviews at Holdcroft Renault Hanley

  • Rating 5.0
    Good
  • Rating 5.0
    Had curtesy car ready and car done with the day
  • Rating 5.0
    Fabulous
    Response from Holdcroft Renault Hanley
    Dear Deborah,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fabulous experience with us at Holdcroft Renault Hanley. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Excellent service from Travis
    Response from Holdcroft Renault Hanley
    Hello Wayne,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you received excellent service from Travis. At Holdcroft Renault Hanley, we strive to provide the best experience for our customers, and it's always rewarding to know when we've succeeded.

    Your feedback is greatly appreciated and will be shared with Travis and the rest of our team. If there's anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Holdcroft Renault Hanley Team
  • Rating 4.0
    Good service from staff. Helpful and friendly.
    Following the MOT I had a phone call from them and I said that I wanted reassurance as the MOT stated that the front offside wheel was buckled. It was an advisory, but the wording concerned me. I was told someone would phone me back and explain. Nobody has phoned back as promised
    Response from Holdcroft Renault Hanley
    Dear Linda,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff helpful and friendly during your visit. However, I am truly sorry to learn about the oversight regarding the follow-up call about your MOT advisory. Your concerns are important to us, and we apologize for not getting back to you as promised.

    Please rest assured that we are looking into this matter to ensure it doesn't happen again. We value your trust and are committed to providing you with the best service possible. If you still have questions or need further clarification about the MOT advisory, please feel free to contact us directly, and we will be more than happy to assist you.

    Thank you once again for your feedback and for choosing the Motability Scheme at Holdcroft Renault Hanley.

    Best regards,

    Holdcroft Renault Hanley
  • Rating 5.0
    Alex was brilliant.. didnt tey to oversell anything was very polite and genuine and quite a character.. we booked in for our appointment and we're very satisfied. Alex gave us more information on motability than anyone previous had.. nice chap lovely showroom and very pleasant staff. Thanks holdcroft
    Response from Holdcroft Renault Hanley
    Dear Katy P.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Alex and our team at Holdcroft Renault Hanley. It's great to know that Alex provided you with the information you needed and made your visit enjoyable. We strive to offer a welcoming environment and helpful service, and your kind words affirm our efforts.

    We look forward to assisting you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

    Best regards,
    The Holdcroft Renault Hanley Team
  • Rating 5.0
    Very nice polite and answered any questions i had with a smile.
    Response from Holdcroft Renault Hanley
    Hello Sharon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Holdcroft Renault Hanley. It's fantastic to know that our staff was able to assist you with a smile and answer all your questions. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Great service
    Response from Holdcroft Renault Hanley
    Hello Ronald,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service at Holdcroft Renault Hanley. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible service to all our customers. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Holdcroft Renault Hanley Team
  • Rating 5.0
    Perfect all very clear and very professional. Impressive
    Response from Holdcroft Renault Hanley
    Hello Colin,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service clear and professional. It's always our goal to provide an impressive experience for our customers, and your feedback reassures us that we're on the right track. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    They were just brilliant’ kept me up to date
    Response from Holdcroft Renault Hanley
    Hello Gregory,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with us and that our team kept you well-informed throughout the process. Your feedback is incredibly valuable and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Holdcroft Renault Hanley Team
  • Rating 5.0
    My husband took the car in and said it all went fine.
    Response from Holdcroft Renault Hanley
    Hello Jenna,

    Thank you so much for taking the time to leave us a review. We're delighted to hear that your husband's experience with us went smoothly and that everything was satisfactory. Your feedback is greatly appreciated, and we're thrilled to have earned a 5-star rating from you.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Holdcroft Renault Hanley.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    She was so good with me she showed me everything to do with the car I asked questions she showed me I couldn't thank her enough for her help she was very polite
    Response from Holdcroft Renault Hanley
    Hello Emma E.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience and that our team member was able to assist you with all your questions about the car. It's great to know that you found her help and politeness valuable. Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Very helpful, explained everything, got us a drink all stars
    Response from Holdcroft Renault Hanley
    Dear Helen H.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service helpful and that everything was explained clearly. It's great to know that you enjoyed your visit and appreciated the refreshments. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Holdcroft Renault Hanley.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Very helpful more than other deal ships Iv been to
    Response from Holdcroft Renault Hanley
    Hello Tracey,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service at Holdcroft Renault Hanley to be very helpful. Our team is dedicated to providing the best experience possible, and it's always rewarding to know that we've made a positive impact. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Holdcroft Renault Hanley Team
  • Rating 5.0
    Excellent service from Travis. Very helpful in all ways
    Response from Holdcroft Renault Hanley
    Hello Wayne,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you received excellent service from Travis and found him to be very helpful. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations.

    If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Claire went through the car in great detail it was a complete pleasure and would recommend the delearship 100%
    Response from Holdcroft Renault Hanley
    Hello Stephen R.,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Claire provided you with such a detailed and pleasant experience. Your recommendation means a lot to us, and we're delighted to know that you would rate us so highly. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Holdcroft Renault Hanley.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Dean is excellent as always as is the whole team. From Amy the sales manager to the rest of the team they really make you feel valued as a customer.
    Response from Holdcroft Renault Hanley
    Hello James,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Dean, Amy, and the entire team made you feel valued during your visit. Providing excellent service and ensuring our customers feel appreciated is our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Holdcroft Renault Hanley in the future.

    Best regards,
    The Holdcroft Renault Hanley Team
  • Rating 5.0
    Claire was fantastic really really helpfull very knowledgeable about the vehicle and its ability to suit my needs excellent service
    Response from Holdcroft Renault Hanley
    Hello Stephen R.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Claire was able to provide you with excellent service and assist you with her knowledge about the vehicle. It's great to know that she could help find something that suits your needs perfectly. Your kind words and 5-star rating mean a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    Very welcoming, friendly environment, very pleasant staff. Really helpful, easy to decide and make final decision on chosen car because everything was shown and described.
    Response from Holdcroft Renault Hanley
    Hello Elizabeth,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our environment welcoming and our staff friendly and helpful. It's great to know that we could assist you in making a decision on your chosen car with ease. Your feedback is incredibly valuable to us, and we are delighted to have provided you with a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley
  • Rating 5.0
    The young man was extremely helpful couldn't do enough for us. Explained everything in details we could understand.
    Response from Holdcroft Renault Hanley
    Hello Michaelo B.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our team at Holdcroft Renault Hanley. It's wonderful to know that the young man who assisted you was able to provide detailed explanations and was extremely helpful. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft Renault Hanley

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