Motability Scheme at Vertu Vauxhall Harrogate

4.8
Rating 4.8
(114 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Harrogate

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Harrogate can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Harrogate on 01423417575 to make an appointment with our Motability specialist.

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Contact information

Address
Grimbald Crag Road
St. James Retail Park
Knaresborough HG5 8PY
GB
Get directions
Phone Number
Call Vertu Vauxhall Harrogate on 01423 417575
01423 417575
01423 417575
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Richard Harrison
  • Paul Bramley
  • Liam Healy
  • Jahaidul Islam
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Stephen Clark
  • Richard Butler
  • Charlotte Dacre
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Harrogate

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Harrogate

  • Rating 5.0
    Very pleased with the service throughout.
    Response from Vertu Vauxhall Harrogate
    Hello Stephen B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were very pleased with the service you received at Vertu Vauxhall Harrogate. Providing excellent service is our top priority, and it’s always rewarding to know that we’ve met your expectations.

    Your feedback is greatly appreciated and will be shared with our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Matthew
  • Rating 5.0
    Very helpful
    Response from Vertu Vauxhall Harrogate
    Hello Stephen B.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. At Vertu Vauxhall Harrogate, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent
    Response from Vertu Vauxhall Harrogate
    Dear Darren

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Harrogate. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Provided a courtesy car and kept me informed throughout. Would recommend.
    Response from Vertu Vauxhall Harrogate
    Hello Richard

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were satisfied with the courtesy car and that our team kept you well-informed throughout your experience with us. Your recommendation means a lot to us, and we're delighted to have met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 1.0
    Used to be very good, but I am sorry to say virtual motors very disappointing
    Response from Vertu Vauxhall Harrogate
    Hi Keith, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref Y1KR0210 Kind regards, Keith
  • Rating 5.0
    From start to finish all was perfect, booking in getting the courtesy car,all done with ease. I didn't have any issues at all.
    Response from Vertu Vauxhall Harrogate
    Dear Bethany

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that your experience with us was perfect from start to finish. It's great to know that the booking process and courtesy car arrangements met your expectations and were handled with ease. Your feedback is incredibly valuable to us, and we are delighted to have provided you with a seamless experience. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Excellent 10
    Response from Vertu Vauxhall Harrogate
    Hello Amy D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with the Motability Scheme at Vertu Vauxhall Knaresborough. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Very friendly customer service.
    Response from Vertu Vauxhall Harrogate
    Hello Isabelle,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our customer service to be very friendly. At Vertu Vauxhall Knaresborough, we strive to provide the best experience possible for all our customers, and your feedback truly means a lot to us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Kerry
  • Rating 5.0
    Exemplary was kept informed and they did the service and recall at same time was under the time they quoted as well .
    Response from Vertu Vauxhall Harrogate
    Hello William

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an exemplary experience with us at Vertu Vauxhall Knaresborough. It's great to know that we were able to keep you informed and complete the service and recall efficiently and within the quoted time. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Excellent
    Response from Vertu Vauxhall Harrogate
    Dear Amy D.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Knaresborough. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Liza
  • Rating 3.0
    The wait was quite long and the car hadn't been clean inside or out -not sure if that is or it isn't something they do.
    Response from Vertu Vauxhall Harrogate
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3MT0608 Kind regards, Liza.
  • Rating 1.0
    Extremely disappointing experience. When the service was booked I arranged an automatic courtesy car. On arrival I was told my courtesy car was a manual. I explained I only have an automatic license due to my disability I cant drive manual. A very un-empathetic lady told me an auto was not something they could guarantee, no apology, no offer to rebook another day, nothing. I was told I could wait while the service was done, I literally had no choice so agreed, she estimated 1 hour. That was at 9.20. By 11 I had to ask for an update, I was told they were awaiting auth from Motability for discs & pads, another hour passed and I asked again, still awaiting auth. I was offered a courtesy car at this point, but I had waited so long already it made no sense to go home and come back. Aprox 30 mins later 12.45ish, I was told my car was ready, I asked if the brakes were done and she said, no authority was refused. I wasted over 3 hours when I should have been at work, this dealership is not capable of being on the Motability scheme as they have no idea how to treat disabled people.
    Response from Vertu Vauxhall Harrogate
    Good afternoon Steven. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1SP0508 Kind regards, Dean
  • Rating 5.0
    Alex was very helpful professional and friendly.
    A great service from Alex and Vertu, I would recommend to anyone 100%.

    The car is great to.

    Thanks Vertu and Alex, I'll be back.
    Response from Vertu Vauxhall Harrogate
    Hello Andrew D.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Alex provided you with helpful, professional, and friendly service. It's fantastic to know that you are enjoying your car and that you had a great experience with us at Vertu Vauxhall Knaresborough.

    Your recommendation means a lot to us, and we look forward to welcoming you back in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    Very good all round service no complaints.
    Response from Vertu Vauxhall Harrogate
    Dear Lorraine

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with our service at Vertu Vauxhall Knaresborough. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Dean
  • Rating 5.0
    very friendly staff,and treated like a king.
    Response from Vertu Vauxhall Harrogate
    Hello Stephen,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team at Vertu Vauxhall Knaresborough. Our goal is to ensure every customer feels valued and well taken care of, and it's fantastic to know that you felt treated like royalty during your visit. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Great customer support
    Response from Vertu Vauxhall Harrogate
    Hello Glen

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience with our customer support team at Vertu Vauxhall Knaresborough. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Alex went above and beyond throughout the whole process, ensuring we were comfortable at all times

    We thought we had a car in mind, but turns out that one wasn’t suitable, but within 10 minutes Alex had found us an alternative that suited our needs more than the one we originally wanted. She really took the time to get to know us as people which was lovely!

    The handover was especially good as although I am not the driver, she made sure when she was showing Jo the controls that I could see how it worked too.

    She explained what was happening so we were never felt forgotten or unsure, even making sure we were comfortable when we got upset about letting go of my dad’s car.


    Absolutely thrilled with the service we received and the new car too.


    We will definitely be returning when the next car is due

    Thank you Alex!
    Response from Vertu Vauxhall Harrogate
    Dear Patric,

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Vauxhall Knaresborough. We are thrilled to hear that Alex was able to provide such exceptional service and make the process comfortable and enjoyable for you and Jo.

    It's fantastic to know that Alex's dedication and attention to detail helped you find the perfect car, and that she ensured you both felt included and informed during the handover. We understand how emotional it can be to part with a cherished vehicle, and we're glad Alex was there to support you through it.

    Your kind words and 5-star rating mean a lot to us, and we are delighted that you are thrilled with both the service and your new car. We look forward to welcoming you back when it's time for your next car.

    Thank you once again for your feedback and for choosing the Motability Scheme at Vertu Vauxhall Knaresborough.

    Best regards,

    Dean
  • Rating 5.0
    Brilliant staff, Paul who sorted me was brilliant and Sophie the manager was great too, couldn’t do enough for you
    Response from Vertu Vauxhall Harrogate
    Good afternoon Alan. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Paul, Sophie and the team. We hope to see you again soon. Happy motoring, Dean
  • Rating 5.0
    All the staff especially Sophie ( manager) and Paul (sales go above and beyond, very welcoming
    Response from Vertu Vauxhall Harrogate
    Hi Alan, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Sophie . Many thanks Keith
  • Rating 5.0
    Very happy was an easy process, staff were really friendly and helpful
    Response from Vertu Vauxhall Harrogate
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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