Motability Scheme at Vertu Volkswagen Harrogate

4.8
Rating 4.8
(45 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Call dealer

Welcome to Vertu Volkswagen Harrogate

{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volkswagen Harrogate can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volkswagen Harrogate on 03301780967 to make an appointment with our Motability specialist.

Visit dealer website
Visit dealer website

Contact information

Address
Grimbald Crag Road
St James Retail Park
Knaresborough HG5 8PY
GB
Get directions
Phone Number
Call Vertu Volkswagen Harrogate on 0330 178 0967
0330 178 0967
0330 178 0967
Website

Visit dealer website

Email

Email us

Feedback

Leave dealer feedback

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Fazz Ahmed
  • Darren Binge
  • Gabi Eyres
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Elizabeth Scruton
  • Stuart Porter
  • Hannah Chapman
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Vertu Volkswagen Harrogate

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Harrogate

  • Rating 5.0
    Made to feel very welcome and comfortable by all staff very informative and helpful on getting the right vehicle for you would definitely recommend
    Response from Vertu Volkswagen Harrogate
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Brilliant, car came earlier then expected, sales assistant was great.👍
    Response from Vertu Volkswagen Harrogate
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    It was a good experience to deal with Gabrielle at Harrogate VW branch. She is very experienced in her work. Everything was held with professionalism and care. I was happy to learn new things which I never knew existed. Courtesy call in 2 days was helpful, as I had a chance to share my concerns regarding our new car. Greeting from the manager and smooth handover from Gabrielle, made us feel valued customers. Thank you and hope to continue our relationship with you!
    Response from Vertu Volkswagen Harrogate
    Thank you so much for your kind words! We are so happy to hear that Gabrielle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew
  • Rating 5.0
    They are fantastic really look after me and I would give them top marks 10
    Response from Vertu Volkswagen Harrogate
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
  • Rating 5.0
    Very knowledgeable and helpful all the way. Great experience for us.
    Response from Vertu Volkswagen Harrogate
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Very helpful, excellent service
    Response from Vertu Volkswagen Harrogate
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Hannah in customer service was, as always brilliant
    Response from Vertu Volkswagen Harrogate
    Thank you so much for your kind words! We are so happy to hear that Hannah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Fine very happy will recommend friends
    Response from Vertu Volkswagen Harrogate
    Thanks for taking the time to mark us as 5 stars! Kind regards, Liza.
  • Rating 5.0
    Very knowledgeable and helpful
    Response from Vertu Volkswagen Harrogate
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Very good customer service,very cheerful, helpful and polite
    Response from Vertu Volkswagen Harrogate
    Hi John, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Very helpful and great communication… Many Thanks
    Response from Vertu Volkswagen Harrogate
    Hello Laura . Thank you for taking the time to leave us a review about your visit. Dawn
  • Rating 1.0
    Rubbish. No one around to meet us at the appointment time. Stood around for 10 mins trying to attract someone’s attention. Eventually found out no paperwork ready for handover. Took an hour to get started on the handover. Had to rush through the in-car explanation as we had pre planned appointments. An hour and a half of chaos really. Then the day after found out the cars boot floor did not lower after I was told it should. This is my third Volkswagen vehicle and the first where the boot floor doesn’t lower for extra storage space. Still waiting for an explanation and some sort of solution. All in all, a bad day… Totally unorganised.
    Response from Vertu Volkswagen Harrogate
    Hi Graham, Thank you for taking the time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details on to the management team at the dealership, Kind regards, Keith
  • Rating 5.0
    Great service
    Response from Vertu Volkswagen Harrogate
    Thank you for taking your time to leave this great review! Kind regards, Stuart.
  • Rating 5.0
    Fab customer service
    Response from Vertu Volkswagen Harrogate
    Thanks for taking the time to mark us as 5 stars! Kind regards, Stuart.
  • Rating 5.0
    Our car broke down and was recovered into Vertu Volkswagen,
    Harrogate, by RAC.
    Initially, it would be 4 weeks until they could even look at it they said,due to a full diary however, I've collected it today (6 days later) all fixed, aswell as having had its MOT, with brake pads and discs, oil change done and also new wiper blades!!! Washed and mini valet, too.By doing all this whilst the car was in, has saved me from wasting another day taking it to my local dealer and all in 6 days!!! Lizzy and her team have just delivered me world class service and generated extra sales for the business. Well done and thank you for a job well done Lizzy, from one happy motability customer.
    Response from Vertu Volkswagen Harrogate
    Good afternoon Alison. Thank you so much for your kind words! We are so happy to hear that Lizzy was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    Jess was amazing, absolutely fantastic customer service, really couldn’t be happier, such a lovely woman who clearly knows her job, and does so well. Really can’t thank her enough.
    Response from Vertu Volkswagen Harrogate
    Hi Eli, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Graham H Great customer service
    Response from Vertu Volkswagen Harrogate
    Good evening Graham. Thank you for your kind words - we're glad to have been of service! Kind regards, Selina
  • Rating 5.0
    Jessica Cumbers, The mobility assistant was so very helpful in helping me order my new mobility car, this is the second mobility car Jessica has helped me with so well done Vertu Volkswagen
    Response from Vertu Volkswagen Harrogate
    Good afternoon Barry. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Jessica and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Dean.
  • Rating 5.0
    As always everything Top notch
    Response from Vertu Volkswagen Harrogate
    Hello Stephen, thank you for taking the time to leave us a 5 star review about your service. Kind regards, Trish.
  • Rating 5.0
    Excellent service from Jessica.
    Made whole process se easy
    Response from Vertu Volkswagen Harrogate
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Jessica receives the recognition she deserves. Many thanks Dawn

Similar Motability Scheme dealers

Start new search