Motability Scheme at Vertu Volkswagen Harrogate

4.9
Rating 4.9
(10 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:00 - 16:00

Welcome to Vertu Volkswagen Harrogate

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volkswagen Harrogate can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volkswagen Harrogate on 03301780967 to make an appointment with our Motability specialist.

Contact information

Address
Grimbald Crag Road
St James Retail Park
Knaresborough HG5 8PY
GB
Phone Number
Call Vertu Volkswagen Harrogate on 0330 178 0967
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Richard Hawley
  • Jessica Cumbers
  • James Kyle
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Elizabeth Scruton
  • Stuart Porter
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volkswagen Harrogate

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Harrogate

  • Rating 5.0
    Great service being kept up to date with the progress. Really impressed at the video about the car and the speed with pick up and delivery.
    Response from Vertu Volkswagen Harrogate
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Karen
  • Rating 5.0
    Great polite service
    Response from Vertu Volkswagen Harrogate
    Hello Donna and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
  • Rating 5.0
    Kept me informed, good efficient service.
    Response from Vertu Volkswagen Harrogate
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Dawn
  • Rating 5.0
    Great customer service. All very professional and helpful. Just a great service all round including the car service
    Response from Vertu Volkswagen Harrogate
    Hello Christine and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
  • Rating 5.0
    Excellent service from Sam Macfarlane!
    Response from Vertu Volkswagen Harrogate
    Hi Joseph, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Sam receives the recognition she deserves. Many thanks Keith
  • Rating 5.0
    Seamless & great interaction
    Response from Vertu Volkswagen Harrogate
    Hello Dominic, thank you for taking the time to leave us a review about your visit. Kind regards, Trish.
  • Rating 4.0
    Good communication, easy to contact
    Response from Vertu Volkswagen Harrogate
    Hello Carl S.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Great help and very professional. Courtesy car provided as requested (automatic). Couldn’t have asked for more.
    Response from Vertu Volkswagen Harrogate
    Hi Olivia & Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Once again thank you for using Vertu Volkswagen and we look forward to welcoming you back in future! Kind regards, Jack
  • Rating 5.0
    Very very good customer service
    Response from Vertu Volkswagen Harrogate
    Thank you for taking the time to leave us this wonderful 5 star review Barry! We hope to see you again in the future! Kind regards, Kerry
  • Rating 5.0
    Jessica has been lovely from start to finish.She took over our motobility with quite a few problems that were left from her colleague that left.She reassured us things will get sorted and that she would be in touch often with updates and was.Her knowledge about the vehicle on collection was very good and she told us exactly what we needed to know and we had no extra questions because she told us everything we needed to know and took the time with us too to upload apps and explain how things work.
    I'd like to thank Jess again for being such a professional and staying calm when we were quite frustrated about things at times,but they were out of everybody's hands.
    When my agreement finishes with my vehicle from another company, i will be back to Volkswagen to purchase myself a car and even though it won't be Jess,because of the welcome we had from the reception staff that was very warm too ,i'd like to come back .
    Thank you again and just keep doing what your doing Jess.
    Mirjana& Stiven Tasevski.
    Response from Vertu Volkswagen Harrogate
    Hi Alexsandar, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Jessica, we hope to see you again soon! Kind regards, Dean.
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