Motability Scheme at Vertu Volkswagen Harrogate

4.9
Rating 4.9
(73 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Volkswagen Harrogate

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volkswagen Harrogate can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volkswagen Harrogate on 03301780967 to make an appointment with our Motability specialist.

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Contact information

Address
Grimbald Crag Road
St James Retail Park
Knaresborough HG5 8PY
GB
Get directions
Phone Number
Call Vertu Volkswagen Harrogate on 0330 178 0967
0330 178 0967
0330 178 0967
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Fazz Ahmed
  • Keely Gibbons
  • Louis Shepherd
  • Darren Binge
  • Ruby Lister
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Stuart Porter
  • Hannah Chapman
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volkswagen Harrogate

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Harrogate

  • Rating 5.0
    Excellent sale person
    Response from Vertu Volkswagen Harrogate
    Dear Robert

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with our sales team at Vertu Volkswagen Harrogate. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.

    We strive to provide the best service possible to all our customers, and your kind words are a testament to our team's dedication. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    Dean
  • Rating 5.0
    Kept me updated and helped as required
    Response from Vertu Volkswagen Harrogate
    Hello Lynne,

    Thank you for leaving us such a great review! We are happy to hear that you felt informed and supported during your time with us. Our team at Vertu Volkswagen Harrogate works hard to provide the best service, and it’s wonderful to know we met your expectations. If you have any questions or need help in the future, please feel free to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Excellent friendly and knowledgeable
    Response from Vertu Volkswagen Harrogate
    Hello Lynne,

    Thank you for your kind review! We are happy to hear that you found our team friendly and helpful. Providing great service is very important to us, and it's nice to know we met your expectations. If you have any questions or need help in the future, please feel free to contact us. We look forward to seeing you again at Vertu Volkswagen Harrogate.

    Best regards,
    Kerry
  • Rating 5.0
    Great customer service . Really friendly and all information was clear. We didn't know much about the motability scheme but was talked through everything we needed to do. great service.
    Response from Vertu Volkswagen Harrogate
    Good afternoon Ruby. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Really good service . We found the right car straight away and was talked through everything . All paperwork and contracts were signed and sorted before we knew it! Lovely car and really happy with the service .
    Response from Vertu Volkswagen Harrogate
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Very friendly staff , quick and easy to get through and nothing was too much trouble
    Response from Vertu Volkswagen Harrogate
    Good afternoon Katy. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    fantastic gabby was amazing from start to finish nothing was too much and made it very smooth transition to my new car
    Response from Vertu Volkswagen Harrogate
    Good afternoon Sarah. Thank you so much for your kind words! We are so happy to hear that Gabby was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Lovely staff, Keely and Gabby where lovely
    Response from Vertu Volkswagen Harrogate
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Gabrielle was great from start to finish. She was really helpful during our first point of contact over the phone and then greeted us with a great friendly welcome when we went into the dealership to look around cars. Throughout the whole process Gabrielle kept us up to date on the next steps. When we collected the car, Gabrielle gave a very detailed thorough handover and was excellent. She made the whole process was made nice and easy. Thank you!
    Response from Vertu Volkswagen Harrogate
    Hi Edie, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Gabrielle . Many thanks Keith
  • Rating 5.0
    Made everything easy, with a pleasant friendly atmosphere
    Response from Vertu Volkswagen Harrogate
    Hi Ian, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Dealership were great although vehicle less so as unusable after 4 days
    Response from Vertu Volkswagen Harrogate
    Good afternoon Paul. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Very good, efficient and good customer service
    Response from Vertu Volkswagen Harrogate
    Good afternoon Florence. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Absolutely brilliant
    Response from Vertu Volkswagen Harrogate
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Helpful from start to finish. Lovely too.
    Response from Vertu Volkswagen Harrogate
    Hi Caroline. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
  • Rating 5.0
    Excellent service from Gabby
    Response from Vertu Volkswagen Harrogate
    Hi Glynis. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Gabby and the team. We hope to see you again soon. Happy motoring, Kerry
  • Rating 5.0
    Gabby made our experience in getting a mobility car very easy from start to finish. She was very helpful, emailed us clips of what the car can do and showed a clip in the showroom. Very helpful in making sure our wheelchair and hoist fit the car. She thoroughly showed us all the functions of the car before we drove off. We would highly recommend Gabby to anyone looking for a mobility car.
    Response from Vertu Volkswagen Harrogate
    Good afternoon, Andrew . Thank you so much for your kind words! We are so happy to hear that Gabby was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
  • Rating 5.0
    Excellent customer service from test drive, through ordering, to hand-over
    Response from Vertu Volkswagen Harrogate
    Good afternoon, Jamie . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    The whole process felt very simple.
    Response from Vertu Volkswagen Harrogate
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Liza.
  • Rating 5.0
    Very Good, Excellent customer service.
    Response from Vertu Volkswagen Harrogate
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Great handover covered everything.
    Response from Vertu Volkswagen Harrogate
    Good afternoon, Callum . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

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