Motability Scheme at Sytner Audi Harrogate

Motability Scheme at Sytner Audi Harrogate

4.7
Rating 4.7
(20 reviews)
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 12:30Closed Today
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Welcome to Sytner Audi Harrogate

Motability Scheme at Sytner Audi Harrogate

Our trained Motability specialists are here to support you throughout the duration of your lease.

Sytner Audi Harrogate can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Sytner Audi Harrogate on 01423205872 to make an appointment with our Motability specialist.

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Contact information

Address
St James Business Park
Grimbald Crag Road
Knaresborough HG5 8PY
GB
Get directions
Phone Number
Call Sytner Audi Harrogate on 01423 205872
01423 205872
01423 205872
Website

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Email

audi.harrogate@sytner.co.uk

Feedback

Leave dealer feedback

Reviews

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Showroom details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 12:30Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability Scheme specialists:

  • Oliver Capewell-Hughes
  • Stephen Ridsdale
  • Priya Mistry
  • Adam Thompson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Andrew Perschke
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Audi Harrogate

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Sytner Audi Harrogate

  • Rating 5.0
    Excellent customer service by Julian. Always kept me in the loop and did everything that was comfortable with us
    Response from Sytner Audi Harrogate
    Dear Zahida,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience with Julian and that he was able to keep you informed and comfortable throughout your visit. Providing exceptional customer service is a top priority for us at Sytner Audi Harrogate, and it’s always rewarding to know when we’ve succeeded.

    Your kind words and perfect rating are greatly appreciated, and we will be sure to pass along your compliments to Julian. If there is anything else we can do for you, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    Sytner Audi Harrogate Aftersales Team
  • Rating 5.0
    Very good but seems there was confusion as I received 3/4 calls asking me to confirm booking and 3 times asked if I wanted the vehicle washed which was asked when I called to book it in initially.
    So all very good in general.
    Response from Sytner Audi Harrogate
    Hello Michael,

    Thank you for taking the time to leave us a review and for giving us a 5-star rating. We're delighted to hear that you found your experience with us to be very good overall.

    We apologise for the confusion caused by the multiple calls regarding your booking and the vehicle wash. Your feedback is invaluable, and we will use it to improve our communication processes to ensure a smoother experience in the future.

    If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again at Sytner Audi Harrogate.

    Best regards,
    Sytner Audi Harrogate Aftersales Team
  • Rating 5.0
    Adam looked after me at the dealership. He was knowledgable about both the scheme and the various vechicles. I would have no hesitation in recommending Adam.
    Response from Sytner Audi Harrogate
    Hello Julie,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear about your positive experience with Adam at our dealership. It's great to know that his knowledge and assistance made your visit enjoyable. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can do for you, please don't hesitate to reach out.

    We look forward to welcoming you back to the Dealership when it is time to take delivery of your new car.

    Best regards,
    The Sytner Audi Harrogate Motability Team
  • Rating 5.0
    Adam was a Very polite and informative salesman. No pressure and answered all questions professionally.
    Response from Sytner Audi Harrogate
    Dear Janet,

    Thank you so much for taking the time to share your experience with us at Sytner Audi Harrogate. We are thrilled to hear that Adam provided you with a polite and informative service, and that you felt no pressure during your visit. It's wonderful to know that all your questions were answered professionally. Your feedback is greatly appreciated and will be shared with Adam and the team.

    We look forward to welcoming you back to the Dealership when it is time to take delivery of your new car.

    Best regards,
    The Sytner Audi Harrogate Team
  • Rating 4.0
    Extremely nice staff and very helpful but a long wait
    Response from Sytner Audi Harrogate
    Hello Gerald,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be extremely nice and helpful. We strive to provide the best service possible, and your kind words are truly appreciated.

    We apologize for the long wait you experienced during your visit. We understand how valuable your time is, and we're continuously working to improve our processes to ensure a more efficient experience for our customers.

    Your feedback is invaluable to us, and we hope to have the opportunity to serve you even better in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Sytner Audi Harrogate Team
  • Rating 4.0
    Excellent service. Let down by poor complimentary valet. Otherwise, 5 stars
    Response from Sytner Audi Harrogate
    Hello Raymond. Thank you for taking your time to leave this review on the MOT of your Motability car. I am sorry to hear that that the complimentary exterior wash and vacuum of the front footwells was not what you wished for. We have forwarded your details onto the relevant management team who will look into your concerns in more depth to ensure that this does not occur again. Kind regards Audi Harrogate.
  • Rating 5.0
    Lovely experience quick and easy felt very welcome
    Response from Sytner Audi Harrogate
    Hello Amanda. Thank you very much for leaving us a review on your experience of the application process. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to welcoming you back to the Dealership when it is time to take delivery of your new car, kind regards Audi Harrogate
  • Rating 5.0
    Very good. :)
    Response from Sytner Audi Harrogate
    Hello Richard. Thank you for your kind words and for choosing us for your Motability car! We look forward to seeing you welcoming you back to the Dealership when it is time to take delivery. Kind regards Audi Harrogate
  • Rating 5.0
    Good communication well looked after while waiting.
    Response from Sytner Audi Harrogate
    Hello James, Thank you for your kind words and for choosing us to maintain your Motability car! We look forward to seeing you again. Kind regards Harrogate Audi
  • Rating 5.0
    Great service, Adam and Oliver were first class
    Response from Sytner Audi Harrogate
    Hello Andrew. Thank you so much for your kind words on your application experience! We are so happy to hear that Adam and Oliver were able to provide you with excellent service and that you describe them as 'first class'. We look forward to welcoming you back to the Dealership when it is time to take delivery. Harrogate Audi
  • Rating 5.0
    Really good .
    Response from Sytner Audi Harrogate
    Hi Chloe. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you during the handover of your new car. Wishing you many miles of happy motoring, Harrogate Audi
  • Rating 5.0
    Really good customer service and lovely people make you feel comfortable .
    Response from Sytner Audi Harrogate
    Hi Chloe. Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure that the Team receive the recognition they deserve. We look forward to welcoming you back to the Dealership when it is time to take delivery of your new car. Many thanks Harrogate Audi
  • Rating 5.0
    Perfect.
    Thank you again for a flawless simple easy purchase.
    Response from Sytner Audi Harrogate
    Hi Michael. Thank you for your high star rating and describing your handover experience as 'perfect'. - we're glad to have been of service! Wishing you many miles of happy motoring in your new car, Harrogate Audi
  • Rating 5.0
    Amazing! Abbie went above and beyond for us ! Could not have asked for a better person to take care of mobility customers! 10/10
    Response from Sytner Audi Harrogate
    Hi Mariella. Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Abbie receives the recognition she deserves. We wish you many miles of happy motoring in your new car. Many thanks Harrogate Audi
  • Rating 5.0
    Very nice
    Response from Sytner Audi Harrogate
    Hi Tyler. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again when you take delivery of your new vehicle. Kind regards Harrogate Audi
  • Rating 5.0
    Very 😊 good, from lady on reception who looked after us on both visits, including getting ice creams for grandchildren.
    Sales person Abbie was very professional and answered any questions 👍.
    Would have liked longer test drive but understand conditions at present are a little restrictive.
    Overall a good experience.
    Response from Sytner Audi Harrogate
    Hi Gerrard, thank you for taking the time to leave us this wonderful review, it is great to hear that your grandchildren enjoyed their ice cream :) , we hope to see you again soon! Kind regards, Harrogate Audi
  • Rating 5.0
    Friendly. Kept me informed. Very happy. Thank you
    Response from Sytner Audi Harrogate
    We're thrilled to see that you enjoyed your visit at Harrogate Audi James, we look forward to welcoming you back soon. Kindest regards, Harrogate Audi
  • Rating 5.0
    Excellent customer service
    Response from Sytner Audi Harrogate
    Hi John

    Thank you for your 5 star Review

    Enjoy Your Car

    Regards

    Adam
  • Rating 2.0
    Day One: I was left waiting for 5.5 hours before I was told that the car would not be ready that day as a part needed to be ordered. No courtesy car available to help me get home.
    Day Two: Notified when car was ready. Straightforward collection. Taxi reimbursed.
    So two very different experiences BUT there is NO excuse for leaving me for 5.5 hours without telling me the car would not be ready that day
    Response from Sytner Audi Harrogate
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. Regards Adam
  • Rating 5.0
    Fantastic customer service
    Response from Sytner Audi Harrogate
    Good morning Sarah, we are delighted to read your kind words about our level of service and thank you for your five star rating, if there is anything further that we can assist with, please do not hesitate to contact the team at Harrogate Audi.

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