Motability Scheme at Vertu BMW York
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 08:00 - 13:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Vertu BMW York
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Vertu BMW York can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Vertu BMW York on 01904376819 to make an appointment with our Motability specialist.
Contact information
Address
Clifton Moor Gate
York
York YO30 4WR
GB
Phone Number
Call Vertu BMW York on 01904 376819
01904 376819
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 08:00 - 13:00Closed Today Toggle Hours
Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:30 |
| Tuesday | 09:00 - 18:30 |
| Wednesday | 09:00 - 18:30 |
| Thursday | 09:00 - 18:30 |
| Friday | 09:00 - 18:30 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Benjamin Comerford
- Andrew Lidiard
- Jordan Dyson
- Harry Wilcockson
- Jack Nelson
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Emma Younger
- Jordan Robinson
- Tony Horwell
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Accessibility features at Vertu BMW York
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Vertu BMW York
- Rating 5.0Aug 15, 2025Benjamin was incredibly helpful, and I truly appreciate him. He explained everything very clearly and made everything perfectly clear for me. I’m very grateful to him — his work was excellent and I couldn’t be more satisfied. Everything was really great, and I truly appreciate the efforts and support of the Mobility team. The only point was that the £750 assistance, which used to be provided, had unfortunately been discontinued, and I was not aware of it — so it took me by surprise and left me a bit confused. Nevertheless, I sincerely thank all the team members for their help and dedication….
- Rating 5.0Apr 17, 2025Excellent as usual, Sarah was great explained everything and kept us up to date.Response from Vertu BMW YorkApr 17, 2025Hello Cheryl
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu BMW York. Sarah is indeed a valuable member of our team, and it's great to know she was able to keep you informed and provide the service you deserve. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Best regards,
Dean - Rating 5.0Mar 25, 2025Smooth informative and helpfulResponse from Vertu BMW YorkMar 25, 2025Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
- Rating 5.0Mar 21, 2025Staff helpful and friendly,Response from Vertu BMW YorkMar 21, 2025Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
- Rating 5.0Mar 14, 2025Excellent service from Jade and staffResponse from Vertu BMW YorkMar 14, 2025Thank you so much for your kind words! We are so happy to hear that Jade was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
- Rating 5.0Dec 16, 2024The customer service is excellent they go out of their way to help with any problems, they keep me informed during the day of what's happening during the service.Response from Vertu BMW YorkDec 16, 2024Good afternoon, Maureen . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
- Rating 5.0Aug 27, 2024Excellent courteous and professional service. Andrew kept us updated along the wayResponse from Vertu BMW YorkAug 27, 2024Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
- Rating 5.0Jul 25, 2024Andrew was brilliant helping us through the process from start to vehicle handover.
He was brilliant with providing regular updates and a warm, caring and friendly person too.
Great to experience such good customer service.Response from Vertu BMW YorkJul 25, 2024Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza. - Rating 5.0Jan 3, 2024From collection to delivery of the car 🚗 terrific service
Always courteous polite prompt and efficient
Flawless
Thank you 😊Response from Vertu BMW YorkJan 3, 2024Good afternoon Annie. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean. - Rating 5.0Nov 27, 2023Excellent team, great test drive, Terry was particularly helpful !Response from Vertu BMW YorkNov 27, 2023Thank you so much for your kind words! We are so happy to hear that Terry was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
- Rating 4.0Oct 25, 2023Took a bit long and not listen to do the wheel hubs as they are rustyResponse from Vertu BMW YorkOct 25, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
- Rating 5.0Sep 25, 2023Greeted by Ben. Amazing customer service, really straight forward and Ben was very informative.Response from Vertu BMW YorkSep 25, 2023Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
- Rating 5.0Aug 14, 2023An excellent, satisfying experience in every respect. Thank you….Response from Vertu BMW YorkAug 14, 2023Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
- Rating 5.0Aug 8, 2023Excellent sales personResponse from Vertu BMW YorkAug 8, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Karen
- Rating 5.0Jul 26, 2023A great experience all round. Helpful and courteous.Response from Vertu BMW YorkJul 26, 2023Hi Christopher, thank you for your kind words - we're glad to have been of service! Kind regards, Trish.
- Rating 5.0Jun 14, 2023Excellent customer service from Ben, he was friendly efficient and so helpful nothing was too much trouble.Response from Vertu BMW YorkJun 14, 2023Good afternoon Walter. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
- Rating 5.0May 24, 2023BRILL, BEN WAS GREAT EASY GOING AND EXPLAINED EVERYTHING ABOUT THE CAR,AND ANSWERED ALL MY QUESTIONS AT THE HAND OVER. W J.Response from Vertu BMW YorkMay 24, 2023Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Ben receives the recognition he deserves. Many thanks, Stuart.
- Rating 5.0May 18, 2023Superb customer service from Andrew and the team at Vertu BMW, York.Response from Vertu BMW YorkMay 18, 2023Good afternoon Robert. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Andrew and the team. We will pass this onto our Management Team, so they receive the recognition they deserve. Kind regards, Dean.
- Rating 5.0May 17, 2023Very friendly, tea and biscuit on arrival, kept up to date on the car service progress, very happyResponse from Vertu BMW YorkMay 17, 2023Hello John and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean
- Rating 1.0May 8, 2023Our vehicle was collected morning and delivered in the evening back wich was very helpful. Just we didn't get any information about service what was done with our vehicle.
We have waiting for the service 1 month.Response from Vertu BMW YorkMay 8, 2023Hi Pawel, Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? Was there anything we could have done to make this a better experience for you? If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com quoting ref YPW30805. Regards, Keith
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that Benjamin and the Mobility team were able to provide you with excellent service and support. Your kind words about Benjamin's clarity and helpfulness are greatly appreciated, and we will be sure to pass along your compliments to him and the rest of the team.
We understand your surprise regarding the discontinuation of the £750 assistance. We apologize for any confusion this may have caused and appreciate your understanding in this matter. Your feedback is invaluable to us as we strive to improve our services and ensure clear communication with our valued customers.
Thank you once again for your kind review and for choosing the Motability Scheme at Vertu BMW York. We look forward to serving you again in the future.
Warm regards,
Keith