Motability Scheme at Vertu BMW York

4.7
Rating 4.7
(28 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00

Welcome to Vertu BMW York

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu BMW York can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu BMW York on 01904376819 to make an appointment with our Motability specialist.

Contact information

Address
Clifton Moor Gate
York
York YO30 4WR
GB
Phone Number
Call Vertu BMW York on 01904 376819
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Benjamin Comerford
  • Andrew Lidiard
  • Jordan Dyson
  • Maisy Whitehead

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Emma Younger
  • Tony Horwell
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Accessibility features at Vertu BMW York

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu BMW York

  • Rating 5.0
    From collection to delivery of the car 🚗 terrific service
    Always courteous polite prompt and efficient
    Flawless
    Thank you 😊
    Response from Vertu BMW York
    Good afternoon Annie. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean.
  • Rating 5.0
    Excellent team, great test drive, Terry was particularly helpful !
    Response from Vertu BMW York
    Thank you so much for your kind words! We are so happy to hear that Terry was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 4.0
    Took a bit long and not listen to do the wheel hubs as they are rusty
    Response from Vertu BMW York
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
  • Rating 5.0
    Greeted by Ben. Amazing customer service, really straight forward and Ben was very informative.
    Response from Vertu BMW York
    Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    An excellent, satisfying experience in every respect. Thank you….
    Response from Vertu BMW York
    Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
  • Rating 5.0
    Excellent sales person
    Response from Vertu BMW York
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Karen
  • Rating 5.0
    A great experience all round. Helpful and courteous.
    Response from Vertu BMW York
    Hi Christopher, thank you for your kind words - we're glad to have been of service! Kind regards, Trish.
  • Rating 5.0
    Excellent customer service from Ben, he was friendly efficient and so helpful nothing was too much trouble.
    Response from Vertu BMW York
    Good afternoon Walter. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    BRILL, BEN WAS GREAT EASY GOING AND EXPLAINED EVERYTHING ABOUT THE CAR,AND ANSWERED ALL MY QUESTIONS AT THE HAND OVER. W J.
    Response from Vertu BMW York
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Ben receives the recognition he deserves. Many thanks, Stuart.
  • Rating 5.0
    Superb customer service from Andrew and the team at Vertu BMW, York.
    Response from Vertu BMW York
    Good afternoon Robert. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Andrew and the team. We will pass this onto our Management Team, so they receive the recognition they deserve. Kind regards, Dean.
  • Rating 5.0
    Very friendly, tea and biscuit on arrival, kept up to date on the car service progress, very happy
    Response from Vertu BMW York
    Hello John and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean
  • Rating 1.0
    Our vehicle was collected morning and delivered in the evening back wich was very helpful. Just we didn't get any information about service what was done with our vehicle.
    We have waiting for the service 1 month.
    Response from Vertu BMW York
    Hi Pawel, Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? Was there anything we could have done to make this a better experience for you? If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com quoting ref YPW30805. Regards, Keith
  • Rating 5.0
    Great service explained everything kept me updated.
    Response from Vertu BMW York
    Hello David, thank you for taking the time to leave us a great 5 star review about your MOT. Kind regards, Trish.
  • Rating 5.0
    Super service
    Response from Vertu BMW York
    Good afternoon, Michael. Thank you for taking your time to leave this great review! Kind regards, Stuart.
  • Rating 4.0
    All went as expected would have preferred to have gone to the Malton branch as it was more convenient and much nearer.
    Response from Vertu BMW York
    Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Thanks Dawn
  • Rating 5.0
    No issues
    Response from Vertu BMW York
    Good evening Logan. Thanks for taking the time to mark us as 5 stars! Kind regards, Selina
  • Rating 5.0
    Excellent customer service & satisfaction very friendly professional & willing to go above & beyond in being helpful & looking after you making your experience very pleasant
    Response from Vertu BMW York
    Hi Gary, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Ben was super helpful he made everything very clear super
    Response from Vertu BMW York
    Good Afternoon, thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Ben receives the recognition he deserves. Many thanks, Ben.
  • Rating 5.0
    Absolutely brilliant
    Response from Vertu BMW York
    Hi Maureen, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Very pleased with service
    Response from Vertu BMW York
    Hello Susan and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean

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