Motability Scheme at Vertu Renault York

4.8
Rating 4.8
(68 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Renault York

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Renault York can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Renault York on 01904926432 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Clifton Moor Gate
York
York YO30 4WR
GB
Get directions
Phone Number
Call Vertu Renault York on 01904 926432
01904 926432
01904 926432
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Jessica Bright
  • Colby Jackson-Shepherd
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Joanne Lee
  • Adam Foulstone
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Renault York

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Renault York

  • Rating 5.0
    Jess went above and beyond for us. She made sure the car was suitable for my needs and conditions. She was extremely friendly and knowledgable. She was very kind and supportive knowing what it’s like living with health conditions that affect everyday living. She also gave me some ideas about future adaptions if needed.
    Response from Vertu Renault York
    Dear Victoria R.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Jess at Vertu Renault York. It's fantastic to know that she was able to assist you in finding a car that meets your needs and conditions, and that her knowledge and support made a difference in your experience.

    Jess is indeed a valued member of our team, and your kind words will surely make her day. We are committed to providing exceptional service and are delighted to hear that Jess went above and beyond to help you, even offering ideas for future adaptations.

    Your feedback is incredibly important to us, and we truly appreciate your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind review.

    Best regards,

    Liza
  • Rating 5.0
    Very helpful through the deal
    Response from Vertu Renault York
    Hello Gary

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team very helpful throughout your experience with us. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Dean
  • Rating 5.0
    Very friendly, professional made us feel at ease. Answered all our questions and made the best latte around
    Response from Vertu Renault York
    Hello Mary,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our team friendly and professional, and that we were able to make you feel at ease during your visit. It's great to know that all your questions were answered and that you enjoyed your experience with us. Your feedback is incredibly valuable, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Easy to talk too very helpful with any questions asked
    Response from Vertu Renault York
    Hello Gary,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team easy to talk to and helpful with your questions. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    EXCELLENT SERVICE!
    Friendly, Professional, Efficient!
    Always a warm welcome!
    Time is given at drop off or on collection to address any queries or concerns!
    Response from Vertu Renault York
    Dear Stephanie

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Renault York. Our team strives to provide friendly, professional, and efficient service, and it's fantastic to know that you felt warmly welcomed and that your queries and concerns were addressed to your satisfaction.

    Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best possible service to all our customers. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Vertu Renault York.

    Best regards,

    Dean
  • Rating 5.0
    Great customer service and very quick with car delivery and orders overall great service
    Response from Vertu Renault York
    Hello Warren G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service and that your car delivery was quick. Our team at Vertu Renault York is dedicated to providing exceptional service, and it’s fantastic to know that we met your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Staff look after you well they offered to make a cuppa they was very helpful show me around the car
    Response from Vertu Renault York
    Hello Joanne,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you felt well looked after by our staff and appreciated the offer of a cuppa. Providing helpful and attentive service is something we strive for, and it's fantastic to know we met your expectations.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible experience for all our customers. If there's anything else we can do for you, please don't hesitate to reach out.

    We look forward to welcoming you back to Vertu Renault York in the future!

    Best regards,

    Liza.
  • Rating 5.0
    Excellent service but I don't agree with having to pay £20 for a loan car!
    Response from Vertu Renault York
    Hi Katie,

    Thank you for taking the time to leave us a review and for giving us a 5-star rating! We're thrilled to hear that you found our service excellent. We understand your concern about the charge for a loan car, and we appreciate your feedback on this matter. Your input is valuable to us as we strive to improve our services. If you have any further questions or need assistance, please feel free to reach out. We hope to see you again soon!

    Best regards,
    Dean
  • Rating 5.0
    Excellent service
    Response from Vertu Renault York
    Good evening Kevin. Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Selina.
  • Rating 5.0
    First class service from drop off to pickup would definitely recommend.
    Response from Vertu Renault York
    Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
  • Rating 5.0
    The dealer did this service and mot on the same day
    Response from Vertu Renault York
    Dear Christopher D.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you were pleased with the service and MOT performed on the same day. At Vertu Renault York, we strive to provide efficient and convenient service to all our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Brilliant
    Response from Vertu Renault York
    Hello Francis B.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a brilliant experience with us at Vertu Renault York. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Everything very easy and straightforward from booking to hand over after the service . Staff friendly and helpful explained the service and its components car also cleaned
    Response from Vertu Renault York
    Hello Susan,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the process easy and straightforward from booking to handover after the service. Our team at Vertu Renault York is dedicated to providing a seamless experience for our customers, and your feedback is incredibly encouraging.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Jess was absolutely amazing from start to finish! She was so helpful in guiding me through the process of choosing the right car, taking the time to answer all my questions and making everything really easy to understand. Ordering the car was stress-free thanks to her support and professionalism. Jess went above and beyond, and I couldn’t be happier with the service I received. Highly recommend her to anyone looking for a new car.
    Response from Vertu Renault York
    Dear Oliver

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Vertu Renault York. We are thrilled to hear that Jess provided you with exceptional service and made the process of choosing and ordering your new car so seamless and stress-free.

    Your kind words about Jess's professionalism and dedication are greatly appreciated, and we will be sure to pass along your compliments to her. It's fantastic to know that she was able to guide you effectively and answer all your questions, ensuring you felt confident in your decision.

    We are delighted that you are happy with the service you received and grateful for your high recommendation. Should you need any further assistance in the future, please do not hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Renault York.

    Best regards,

    Dean
  • Rating 5.0
    Very helpful and everything was explained fully
    Response from Vertu Renault York
    Hello Kevin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service very helpful and that everything was explained fully. Our team at Vertu Renault York is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Jess was very friendly, approachable and knowledgeable. She made the whole process very simple and straightforward.
    Response from Vertu Renault York
    Hello Oliver W.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jess was able to assist you in a friendly, approachable, and knowledgeable manner. It's great to know that she made the process simple and straightforward for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 4.0
    Great
    Only improvement would be to be nearer Harrogate
    Response from Vertu Renault York
    Hello Lesley

    Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with us at Vertu Renault York. Your feedback is incredibly valuable, and we're always striving to improve our services. If there's anything specific you think we could do to make your experience even better, please feel free to let us know. We look forward to welcoming you back in the future!

    Best regards,
    Dean
  • Rating 5.0
    Excellent customer service, professional and friendly and very helpful.
    Response from Vertu Renault York
    Dear Paul L.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our customer service to be excellent, professional, friendly, and helpful. At Vertu Renault York, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Vertu Renault York
    Danielle
  • Rating 5.0
    Every thing was perfect many thanks
    Response from Vertu Renault York
    Hello Donald,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that everything was perfect during your experience with us at Vertu Renault York. Your feedback is incredibly valuable, and it’s great to know that we met your expectations. If there’s anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Vertu Renault York
  • Rating 5.0
    Colby was brill I know he’s new to the motorbility side but he did great and got everything done fast so that I could get my car as soon as possible he’s a lovely guy thank you
    Response from Vertu Renault York
    Hello Rosalie,

    Thank you for your wonderful review! We’re thrilled to know that Colby made your car-buying experience smooth and efficient. We take pride in having him on our team. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new car!

    Best regards,
    Kerry

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